Bookatable Reviews 

Hello,
I have booked a diner at Matsuhisa (Nobu of Paris) and they have cancelled my reservation one hour before the diner.
They said they had no more tables available...
Well... Then this website is not the right one to book a table !

Rubbish service! Tried to book a service but no response nor was the offer available after booking. Called bookatable but rude response, total shambolic management team!

I have used bookatable.com quite a few times, most recently was last week when I booked 4 of us for GBK in Clink Street London. Never had a problem with their service and would recommend.

Business owners beware. Utter waste of money, no return for your money. Shambolic listing process.

I cannot seem to unsubscribe from your mailing list. I didn't even sign up for this service in the first place. I am receiving far too many marketing emails and no longer want them. I have tried using the unsubscribe button on the email I received but it seems not to make any difference.

Send non useful follow up emails without consent.
no unsubscribe button.
nowhere on website to log in and change email preferences.

the underlying service is useful. so disheartening that the core offering is undermined by rubbish email marketing.

tried to unsubscribe from your annoying mailing list several times. the link you provide on the bottom of the email does not work. have emailed your website to be removed but with no effect
highly irritating and never signed up in the first place!

You'll see them every day when you want to sign up then nothing. We weren't even listed on there for the first month but they still charged!

The covers were 13 over a 3 month period and my bill over £500. We were mis sold completely.

There are much better companies doing the same thing, shop around>

Booked a table for Frankie and Bennys through an email offer from bookatable. When I arrived the offer doesn’t exist (9.99 for 2 courses with a free drink). The offer is available as a walk-in customer without a drink so used this.

Waste of time.

Don't seem to vet reviews. Looks like they accept reviews that are vague in content and seemingly written by the establishments themselves. Wouldn't trust or recommend.

Rubbish site. Keeps defaulting to 2 people when you try to book for 3

I regularly use this site, especially for the Star Deals in London.
you have to make sure that you actually look at the options on the menus and compare to the actual price as there a few deals that are not brilliant, but there are also plenty of great deals out there to eat at some of the best restaurants in London for a very reasonable price!

Great app, runs a lttle slow sometimes but its a lovely way of booking tables at restaurants

I used "Bookatable" to book a place at a restaurant/bar in London. It wasn't the best experience so I wrote what I felt was a fair and balanced review, but ultimately negative. The review was never published, so I wrote to them to ask why, suggesting it was because it was a negative review - this was their response:

"At Bookatable, we are committed to providing an authentic, reliable review service for our entire network of diners. Once reviews have been completed, each submission undergoes our moderation process, and the only case in which we would not publish a review would be when it failed to meet our publication criteria.

In this particular case, we can confirm that because of failing of the rating ( the stars ) has resulted in this particular review not appearing on the site."

So, yes, they don't publish negative reviews. Not much point in having reviews if you can't trust them! Although, to be fair to them, at least they were honest and didn't try to hide it!

Booked a restaurant and was required to enter my credit card to confirm.
Received the email confirmation and booking reference- all looked OK.
Arrived at the restaurant with friends who had come in from Brighton to London -to see that it was closed!

How can this happen????

Hmmmmm! Not very happy!!
Then had to trawl around the west end looking for a place to eat at peak hour.

If you are planning to use this service be aware that you ought to check with the restaurant (directly) beforehand in order to ensure your booking.

I used Bookatable to make a post-theatre reservation at a restaurant in the knowledge that there would be few restaurants open and I'd be very pushed for time to find one after the show.

Imagine my irritation when the booking was cancelled by the restaurant only hours before I was due to eat there. The irritation turned to annoyance when follow-up enquiries that I made in the following days established that the restaurant didn't even open that late and never had done!

Apparently the system that Bookatable employ is only verified with the restaurant a matter of hours before guests are due to arrive. Thus, if mistakes of this nature are made there is no time left to remedy them. Good for Bookatable, no doubt, but also hopeless for anyone using their service.

My advice, book directly with the restaurant, I will from now on.

I recently booked a meal for a friend which was a special offer. I received an email notifying me of the deal and booked up immediately to ensure that we took full advantage. The service always is on point the call staff are helpful also. Great idea for people with limited time.

Really good deals for restaurants I wouldnt usually be able to afford!

Huge database. Efficient and easy to use!