Kai was great! Very knowledgeable and helpful! Great customer service in that respect. Hopefully the package arrives today and hopefully someone can take the delivery at the hours they can deliver u... See more
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Items have never been delivered as lost by delivery company. Trying to get BOOHOOMAN to refund or resend is a nightmare. Can only email them and different person each time (if it is a real person) sti... See more
Cannot give less 22 emails with reason for returm asking for label and anothet email askimg for reasom for return it is MENTAL i paid for premier delivery and then had tp pay extra for 48 hour delive... See more
Bought an item from Boohooman, 10 days went by and I recieved no update on shipping/tracking. I tried to reach out to customer service, but was met with an AI assistant that offered no help at all. Th... See more
Company replied
Company details
About BOOHOOMAN
Written by the company
BOOHOOMAN was born in 2013 with one goal: to shake up the menswear game. Built on boldness, confidence and self-expression, we're a global online fashion destination creating trend-led collections for the modern man who isn't afraid to stand out.
At BOOHOOMAN, product is everything. We drop fresh collections every week, from everyday streetwear essentials and signature tracksuits to statement pieces and weekend-ready fits. Inspired by global street style, music, sport and culture, we move at the speed of fashion, delivering the latest looks that help you own your style with confidence.
We're constantly evolving, reacting to what's happening in fashion and looking ahead to what's next. Our fast-moving design teams introduce new styles throughout the season, combining trend-driven design with attention to detail to create collections that feel fresh, relevant and wearable.
Today, BOOHOOMAN delivers men's clothing, footwear and accessories to customers around the world. With accessible fashion, uncompromising style and a commitment to creativity, we continue to redefine modern menswear for a generation that doesn't just follow trends - it sets them. At BOOHOOMAN, playing it safe has never been part of the plan.
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I don't like this company simply…
I don't like this company simply because they don't have a live representative to talk to and also they don't follow there return policy for a refund I will never order from them again and I will let my friends and love ones know not to order anything from them ever again. How can people just lie and don't take any accountability for there actions.
23 December 2025
Unprompted review
Reply from BOOHOOMAN
Hi Yolanda,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Reply from BOOHOOMAN
Hi Andrew,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
My order was stolen
My order was stolen from outside my house. Oliver in customer services was great. Quick and decisive response.
Really pleased with boohooMAN and especially Oliver
30 April 2026
Unprompted review
Reply from BOOHOOMAN
Hey Patrick,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your parcel being stolen. However, I'm glad you reached out to our team, where we were able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf to Oliver.
Take care and have a lovely day!
Raja
Terrible customer service
Terrible customer service. I will never order from them and would advise everyone to AVOID!
Returned items weeks ago and still did not get my refund. Joke of a company. I returned the items because one was sent a wrong size from what I ordered and the other item despite being the size I ordered it would not fit me.
10 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Bo,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Nice clothes and fantastic assistance…
Nice clothes and fantastic assistance service
28 April 2026
Unprompted review
Reply from BOOHOOMAN
Hey Ciro,
Thank you for taking the time to leave us a 5* review!
Positive feedback is great to hear, and we appreciate your kind words.
I will be sure to pass on your feedback on to the team.
Thank you and take care.
Raja
Since they started using Ai exclusively…
Since they started using Ai exclusively for customer service it might as well be a scam company - good luck everyone getting getting a refund / they just fob you off - I wish I had never bought anything from them.
28 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Jonathan,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Scammed once, then items never showed up.
Had to make a purchase on here using a voucher after being genuinely scammed out of my actual money after a full unopened return way within the return window and the items never showed up despite paying extra for next day delivery AND for parcel protection. Still refused my actual original payment method and fobbed off with another voucher. Genuinely avoid at all costs. The stuff is so cheap and yet when you actually see the quality you still feel ripped off. Service is none existent.
Response to company response:
Your customer service team was completely useless and pretty much admitted to the scam, hence the accurate review of this terrible business practice. Took months to get a resolution and even then it wasn’t my money back but a hand off of credit, which I then spent on a new item, which never showed up and I wasn’t allowed the replacement because coincidentally the item had gone up in price by £40 and you wouldn’t fulfil the original purchase. This company absolutely deserves its awful rep of cheap tat and cheaper service.
28 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi David,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
What has happened to this company
What has happened to this company? First of all it took over a week for my items to come despite it saying 2-3 days delivery. I then returned some of the items over a week ago and still haven’t received any of my refund. Won’t be ordering from here again!
27 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Tommy,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Fast and helpfull Customer Service agent Kai
I placed an order with BoohooMAN on Sunday 26th April around 5 PM using express delivery, as I needed it for a trip in 4 days. After ordering, I received a confirmation email stating delivery would take 13 days, which was not what I had paid for.
I immediately emailed customer service but didn’t receive a response. I then contacted them via Facebook Messenger and got a reply within 5 minutes. Kai from customer service was very clear and helpful.
He confirmed that my order would still arrive within 2 days as I had paid for.
My tip: Reach out to customer service via Facebook Messenger and not their email adress
Thanks to Kai for the quick and helpful support!
26 April 2026
Unprompted review
Reply from BOOHOOMAN
Hey Oz
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding the delivery of your order. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
This website advertises a scam option…
This website advertises a scam option for free delivery for a year for almost 20 euro, but when you place another order they tell you that your items do not qualify for free shipping !!! Complete joke
24 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Stephen,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
BEWARE!! delivery times and cost
BEWARE!!
I ordered a tuxedo waistcoat for an event on Saturday, as the delivery time stated 2–3 days, which should have been more than enough.
After 4 days with no dispatch, I contacted customer service and tried to cancel the order so I wouldn’t have to pay postage. I was told this wasn’t possible because the item was “being prepared.” The order then didn’t arrive until 7 days after purchase — far too late for my event.
To make matters worse, I now have to pay to return it, and customer service refused to waive the £1.99 return fee despite the delay being on their side.
This was my first time using BoohooMAN and will definitely be my last. If you’re ordering for a specific event, I’d strongly recommend allowing at least double the stated delivery time — otherwise you risk being left out of pocket like I was.
Very frustrating experience that has cost me £5 for nothing.
20 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Donna,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Incorrect Orders
Ordered 5 times in the past month and twice was send the wrong size and then twice sent the wrong colour. Constantly getting orders wrong and then the customer is expected to order / pay for delivery again
22 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I returned an item and never received…
I returned an item and never received my refund. Emailed them twice and was told that the refund would be received within 8 days. Its been two months and haven't gotten my refund.
27 March 2026
Unprompted review
Reply from BOOHOOMAN
Hi Martin,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Absolutely awful service the parcel…
Absolutely awful service the parcel which was a gift took a longer than expected to arrive then it was the wrong item so I returned they received on the 8th April and I am still waiting!
Emailing customer service who come back asking me for all the information that I’ve already provided! Extremely frustrating
8 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Debbie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Need a size 42 tapered and Kai helped
21 April 2026
Unprompted review
Reply from BOOHOOMAN
Hey Metre,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding the sizing. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
Placed an order for a three piece suit
Placed an order for a three piece suit. The waistcoat that arrived was the wrong size. The tag attached showed the correct size but the label on it said another. Was offered to return for a refund which will take weeks, but I would need to reorder another and cover delivery again, despite it being their mess up. Their only means of contact appears to be messengers which takes them a day or longer per short message reply. Impossible to get things resolved. Honestly I’d avoid them, it’s not worth the headache.
21 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Ashley,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
They lost my parcel, ignored my emails
I ordered some bits for my nephews birthday and paid "next day" so it would arrive early, once I saw Evri was delivering I already got paranoid.
The item got delivered to a random address, the proof of delivery was a photo of someone's feet next to some cigarette butts.
I reached out to boohoo man for them to resend items or refund, they ignored my email & social media messages for 7 days so I sent another warning of charge back, no reply, so I started charge back with Revolut, and within 90 minutes of Revolut starting the charge back boohoo contested it. - they ignore their customers but respond to the banks. I have no doubt I'll get my money back from Revolut, but others may not so please be wary about using this deplorable company as they do not value you at all.
16 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Ollie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I just want to thank an employee of…
I just want to thank an employee of yours, Kai he’s so helpful to finding my package which i appreciate so much.
Thank you once again Kai.
21 April 2026
Unprompted review
Reply from BOOHOOMAN
Hey Ben,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue with your package. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
Avoid, better companies out there
Ive used Boohooman several times and always received the goods. However, the first time I try to return one item for a refund their true colours are seen.
Initially, I received a gift card which didnt work, after going back and forth several times, they claim to have processed a refund which still hasn't materialised and its well past the 5-7 days to hit the bank.
Customer service is a waste of time, going round in circles asking for the same info even though I have a confirmation email from them, stating the refund has been issued.
No wonder the share price has plummeted over the past few years, judging by the other reviews return custom must be virtually nil.
I certainly wont be buying again. Dont treat customers right and get what you deserve!
Now ill get a standard response from Rob by the looks of it on the other complaints, requesting to go back through customer services.
20 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Craig,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Ordered 2 pairs of shorts
Ordered 2 pairs of shorts, they came were far too big! Shipped them back and have stated I’m getting a refund for 1 set when I shipped both of the sets back! Absolute joke won’t be shopping here again!
21 April 2026
Unprompted review
Reply from BOOHOOMAN
Hi Harry,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
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