boohooMAN Reviews 

Kai was fast, and concise with their approach to my questions and help me to the best of their abilities. Thank you Kai!

Trying to complain about customer service but every time I contact them saying I want to complain they don’t respond. I then contacted them about something else to test if they were definitely ignoring me and they responded… then the second I ask to speak to someone higher up they ignore me again. AWFUL company, hopefully they’ll go into administration soon🙏🤞

I am writing to formally raise a complaint regarding an unresolved refund issue following a returned purchase.
After returning the item, I was issued a credit voucher which did not function as intended. I was advised over the phone that the voucher would not work on a mobile device and that I should instead use a desktop browser. Despite following these instructions, the voucher still failed to work.
Since then, I have been in contact with customer service via text, with no direct human interaction, for approximately nine months. Throughout this time, the issue has not been resolved. I am now being informed that too much time has passed since the original purchase, and that no further action can be taken.
I find this completely unacceptable. The delay has been caused by ongoing technical issues and ineffective customer support, not by any inaction on my part. I have made repeated attempts to resolve this matter in good faith.
I am extremely disappointed with the level of service I have received. I request that this issue be escalated and that a full refund be issued without further delay. If this matter is not resolved promptly, I will have no choice but to pursue further action through the appropriate consumer protection channels
This has been ongoing since August 2025 🤬

I used to love BoohooMAN when I lived in Europe, especially in France and Italy. The service was fast, reliable, and professional. But BoohooMAN USA is a complete mess.

I honestly urge people to think twice before ordering from BoohooMAN USA because it has been a huge waste of time and money for me.

This is already my second bad experience with them. First, they split my order into two packages. I paid for express delivery, which was supposed to take around 4 days, but even the first package arrived after almost a week. Fine, delays can happen. But the second package never arrived at all.

Since April 4th until now, I still haven’t received the package or my reimbursement. Every time I contact customer service, they keep asking me to “wait until the 17th,” for an express delivery from 4 Apriland I already know they’ll probably ask me to wait again after that.

The worst part is that I ordered spring clothes, and now we are almost entering summer.
Chosing express delivery They shipped everything with FedEx, and the experience was terrible. The first package even arrived already opened, which made me wonder if some items had been stolen. I wanted to wait for the second package before checking what was missing, but FedEx never delivered it. Every single day I received “out for delivery” updates, but nothing ever came.

Eventually, I was informed that the package was being returned to the sender, yet BoohooMAN still hasn’t processed my refund.

I’m extremely disappointed with both BoohooMAN USA and FedEx. This level of service is unacceptable.

Save yourself the stress and don’t waste your time ordering from BoohooMAN USA.

Kai was great he answered all of my questions and helped me through difficulties.

I have been waiting for two weeks for a parcel I paid speedy delivery for. When I try contact the company the AI Bot told me I have to wait till the 15th and my order would be considered lost. Today I contacted them because it’s now the 15th and the BOT is saying I have to wait till the 23rd and it will be considered lost. That will be 3 days short of a month since I placed my express order.
Unacceptable service

Parcel missing complained promised refund three weeks ago and still didn't get it. Liers now ignoring my messages!
Be careful!

I received a parcel and one of my items was missing. When I queried it Kai answered my question quickly and reassured me my item would be delivered within the next few days

Customer service is excellent, they are very knowledgeable and informative

Kai responded to my query thoroughly and offered to help me with any further queries. I am very pleased with his customer service.

Bought 3 gym t shirts. Washed all 3 before wearing them all 3 shrunk in the wash because they are cheap made poor quality items. Contacted BoohooMAN and sent proof with photos or t shirts over the top of normal t shirts to show it’s shirked as they asked. Got told I’ll get 50% refund . 50% refund of faulty items I can’t wear as all shrunk and look like crop tops now. Poor quality terrible service should have been 100% refund as faulty items. Don’t buy

Kai was very helpful

I wish I read all the comments here before I shopped at BoohooMan. They sent me store credit for some returned items that has never worked. Today it’s day 3 of me trying to solve this issue. Just like other people commenting here I am having the same SHOCKING experience of being put to customer service agent and not getting any response back at all!! This is a JOKE! Please don’t make the same mistake. Don’t shop at Boohoo.com!!!

I’d give zero stars if I could
Spent the last 16 days trying to sort my refund out only to be given excuse after excuse

I ordered two hoodies for my brother and got sent one of the hoodies and a pair of plus sized 40 waist jeans, I’ve been in contact with boohooman for 4 days now and the problem still hasn’t been resolved. I have messaged on messenger and sent emails and all I want is to send the jeans back and get the hoodie that I ordered.

Still no cards work on websites on 3 different devices, they have basically blocked my address as Debenhams did not issue delivery so I had to go through credit card claim back as there customer service is abysmal and non existant. Am taking it further but shouldn’t be allowed to do it

If i could do less than 1 star I would. I returned a parcel 1st April and still not received the full refund even though I have been contacting then daily. They have told me they have all the items back in an email, but no refund. Its an absolute joke - I will never ever buy from them again and warn others JUST DONT BOTHER!

Ordered 4 pairs of men’s shorts 2 fitted fine the others too big to be told the most expensive pairs were non refundable no where does it state on the website for either pair of shorts that are still being sold that they are non refundable absolutely disgusting service will not be buying from them again.

Wrong colour of trousers, wrong size(sent big and tall rather than regular sized)and horrible quality of material used. Looked nothing similar to what I'd ordered didn't bother trying to return, just binned them not even got to wear around the house or work

Ordered from here on the Thursday night at 9pm said if I order before 11pm it would come next day did not come Friday now they are saying I have to wait until the 19th off may even tho I need them now. Would not rate this