bonprix Reviews 

I ordered a TV August 25 I paid extra for the shipping and I still haven’t received the TV three weeks later I can’t find a number for customer service this site is bull

Bonprix customer service is a joke !!!!
I ordered goods over the phone and I want to pay by card and I got approval, but then it comes via invoice.
I lost my card purchase bonus points, Bonprix still insists that I have to pay the invoice as well as extra fees.
Re: Konto/faktura [Ticket-ID 99327999]

Hello ich bin Jerry Oghogho vohringer steige 5 I really like all the jacket 👌

Verry good service and fast delivery.

Please avoid buying from Bonprix APP or website. You will loose your money and not get the product as well.
Worst experience and felt cheated. I purchased some clothes. They never delivered and moreover when contacted said "We can't find your email and account"

UPDATE: Bonprix finally replied to my emails to confirm the order and customer number, so hope the products will arrive. It seems ordering goes fine, but if there are any issues it's a struggle to solve them. Also thank you for the clarification of Germany vs Switzerland below.

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I made a CHF300 order yesterday and received an email saying they need more details to process it, even if the money was taken out of my bank account. I replied with the details and asked them to confirm the order. They don't reply to emails, so I called the customer number and the person raised their voice at me saying they can't find my order using my name or address and that there is nothing else for me to do to fix the situation! The account number is not provided anywhere to me in emails, so in their eyes my account & order don't exist. Imagine a business that takes your money, says there is an issue with order details and then never delivers products.
Stuck in a limbo now, I must look into filing a formal complaint because the money was taken and no goods will be delivered.

Wish I’d looked at this site before buying. Ordered next day delivery and paid extra. Still no delivery. They even had the cheek to say I didn’t pay for next day when it’s clearly in my order. Did mange to speak to someone is on line chat who assured me my order was being delivered before 8pm that day. Utter lies. Do not buy from them

Stolen my money and refusing to give it back

Worst costumer experience, delivery and refund. The package came after 2 weeks of waiting and I'm still waiting for my refund after 15 days. Costumer experience people are robots, copy pasting messages, not really giving a crap about your issues. Avoid, not worth the teouble bc produscts are not that great either

I admit that the initial mistake was my fault. I realized that the delivery address was to my husband's firm which had moved. Calling Bon Prix is like walking thru maze. When I finally reached someone the man was very unfriendly and his German was worse than mine! I am not German but my husband is. I tried to explain where the package should be sent, I gave him the number of the order and my customer number. I ended up call hanging up in anger and calling back. The second man was a bit more friendlier but for some reason getting him to understand that the package should be rerouted to my home address confused him..his German was very heavily accented. I even sent an e-mail explaining the problem in German. I still have not received a reply. This morning I called and a very pleasant man helped me. I explained the problem, he gave me the number of my package,the Hermes telephone number, and told me to call Hermes and have the deliver the package to my home. The first two men my husband and I spoke too in Bon Prix customer service were absolute unfriendly and incompetent. The third man was very professional. Bon Prix should school the personnel in manners! They should also answer the e-mails from the customers!

I bought a damaged product and after I sent a picture to bonprix Romania, they told me in an email to keep the product and that they will reimburse me. They did not, I called after a while, they assured me I can do whatever I wanted with the product and they will reimburse me. I called today and the employee first lied, said I was reimbursed and that my case was closed on the 6th, and then she called again to say she revised my case and I need to send the product on my expense. I believe it is theft for her to keep my money without my consent and without announcing me and not to honor the agreement we have in writing (email). Please help me solve the case according to the agreement.

Wow, Bon Prix needs to invest in some customer service training. I ordered 2 planters on 29th May that I was told by email would be delivered between 5th and 7th June. They didn't arrive. The tracking just said, "Sorry delivery delayed please contact customer services". I was told by customer services that the planters were out of stock with their supplier (why couldn't Bon Prix have emailed to tell me this instead of me needing to call?????) I said I'd like to cancel the order to be told that well it was all down to the supplier when and if I'd get the refund and the order might still arrive!!!! What a joke. Won't be ordering from here again.
Here's a beginner's customer service lesson for free: you don't just blame everything on your supplier - I'm not interested in your supplier, I ordered from you, I paid my money to Bon Prix, it's your responsibility to refund me and cancel my order.

Paid extra for next day delivery now informed it will take 6 days??? I ordered 4th june delivery 10th very disappointing could have paid usual postage same delivery time

I can't get back my money , there Is no exit, i dont know how to resolve this situation. Speaking by phone doesnt help! May be we should organise some special group to fite for our money?

The worst customer service I have ever known of in fact one of them hung up as it came to the end of the shift... the next person sounded like they were falling asleep. Claimed they left the item in a bin although no notification was received and now they are not helping at all

DO NOT SHOP WITH THIS COMPANY

I have never had a problem with Bon Prix. I always pay off as I go and find most of their products are of good quality and never have to return them, only if the size is wrong.

We bought a short from them, we did not get the option to pay online with Paypal as we should, they assumed we want to pay later with bill that was not delivered with the package, nor sent in the mail, with no option to pay for it online, then after a month, we receive a Mahnung with extra pay as fine for not paying, even though we never received any warning before.
We sent an email complaining and asking about this, we never got an answer.
This is all disrespectful and unacceptable/
The fine is not large, we will gladly pay it, but this totally means no more online shopping from this company,
compared to any other online shopping which respects the customer this company is not respectful.

I do not recommend buying from them, the items are not what they appear to be and the retours last a lifetime. They do not care about how you choose to have your money back in the fillout retour form they give you, they send it however they wish. Never buying again! Also their size guide is wrong, I measured and it has nothing to do with the actial sizes. Total dissapointment.

DONT USE THIS COMPANY FOR CREDIT ACCOUNT PAYMENT! I have used Bonprix for some years now and never had a problem. Used their credit account and always paid on time & even had credit on the account. Paid all my account off in full 23.04.21 to then be charge £64.80 on 03.05.21 deferred interest as I didn't specifically put the payment to my credit account even though paid in plenty of time. Currently with the Financial ombudsman.