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Bongénie Reviews 1

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TrustScore 3 out of 5

3.2

Department Store
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Company details

  1. Department Store
  2. Clothing Store

Written by the company

Au service de l'élégance depuis plus de 130 ans, Bongénie est aujourd’hui l'ultime référence de la mode en Suisse. Nos 15 boutiques, réparties à travers tout le pays, sont bien plus que des lieux de vente: elles expriment un art de vivre et une vision intemporelle de la mode. Nous proposons une sélection soigneusement choisie de créateurs de renom et des dernières tendances, également disponibles en ligne sur bongenie.ch. Qualité, personnalisation et services d’exception sont au cœur de notre relation avec nos client.e.s. Laissez-vous séduire par un univers où l’élégance rencontre le rêve et l’émotion. L’élégance, indéfiniment.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Disappointing Customer Service & Unresolved Issue

I had an extremely frustrating experience with BG Club’s customer service. After placing an order, I was informed by Swiss Post that my package had been delivered, but I never received it. I reached out to BG Club for support, providing them with evidence—including surveillance footage—that no delivery took place. Despite multiple follow-ups, my emails have been completely ignored.

Ignoring a customer with a valid issue is highly unprofessional and unacceptable. A reputable company should take responsibility and assist their customers, rather than ghosting them when a problem arises. I am deeply disappointed and would caution others about their lack of accountability.

I had high expectations, but this experience has made it clear that customer satisfaction is not a priority for them. I will not be shopping here again.

31 March 2025
Unprompted review

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