Bol Reviews 

Horrible company.
I returned an item, bought to Momox, through Bol. Momox never processed the return, i ended up paying for warnings about an item i returned!
Later Bol said i would be totally refunded but that never hapenned. Total liars and scammers.
Avoid both companies, there's much serious ones on the market!
And be aware, Momox is also on Amazon!

Update
Everytime i complain Bol is willing to solve the problem but always ends up saying they won't refund me!
This is been going for over two months now!
Louzy service and they want to be right, insinuating I'm wrong.
Ask Jemiel why he denied my refund two times!
I delected my bol account as i don't plan to buy ever again! You had your chance! Now, stop bothering me!

PostNL does wrongly deliver 3 Bol.com packets to my address during absence. Neighbour does not check name and address and accepts the packets. Bol.com has no solution for this use case other then requesting me to pay the returncosts for which they will not credit me, they will only give me a voucher.

I do find this lacking support as I am not responsible for a fault their supplier made.

Service desk agent cannot propose a better solution and closes the chat without my consent which clears the chathistory leaving you without any trace of their lacking support.

The solutions looks rather simple to me by Bol.com sending me 3 labels to return the packets.

Poor repair service quality - I was just asked 155 eur for fixing one hinge for a 200 eur pair of Sony headphones. This is ridiculous - I'm done buying from Bol if this is the kind of service they provide.

Later edit / response to seller:
The only thing the report you're talking about contains is a picture with the broken hinge, taken with the case unopen, If you have more information, please be so kind and provide it to me, otherwise I will think you're just trying to cover up your unfair service pricing policy.

I just rechecked the headphones and, except the incredible amount of black stains your technician left on the cups and headband, there's nothing else wrong with them.

Very fast delivery even in the holiday season and human agents that are ready to help by phone and text! I really appreciate the availability of real people and how helpful they are.

I ordered a TV from bol.com during the Black Friday period. What a horrible mistake that was.

The package was supposed to be delivered the day after the purchase. Instead, the delivery kept getting postponed to the next day.

After more than a week without any updates regarding the delivery, I contacted bol.com and asked for a refund or a replacement. They told me that before issuing a refund, they needed to open an investigation into the missing package, which would take another five working days. I explained that this was not my responsibility but the delivery service’s, and that I expected an immediate refund. They rejected my request.

A week later, I asked for an update on the investigation and was told that PostNL still had no information regarding my package. The service person then kindly offered to either refund me or resend the same TV. I chose to have the TV resent, thinking that things couldn’t possibly get worse.

The next day, the TV was delivered. When I opened the package, I realized the top of the TV's screen was broken, so I sent it back to bol. What a nightmare. I had sold my old TV to buy a new one, and instead I ended up in a two-week struggle and not getting a working TV into my living room at the end of the day. I feel I wasted so much energy on this for no reason.

I understand these are not third-world problems, but when I make a purchase of over €400, I expect a certain level of service quality. I won't suggest purchasing an expensive item from bol.com.

I bought a microwave from Bol.com. It stopped working within the warranty and I returned it to them. But they will not honour the warranty.
There was a dent in the case, which they say voids the warranty on the faulty electronics. The dent occurred during shipping to them... but they still used it as an excuse to do nothing.
They wanted 20 Euros to send my old, broken unit back, or 130 Euros to fix it. Far more than I paid!
This is the second time I've had issues and been unable to get any response from their Customer Service. That's worse than the run-around I got from the Service Department.
Why should I use a retailer if there's no help when there's a problem?
Bye-bye Bol. You're just not worth my time.
...
I waited 7 days for Bol customer service and got nothing. I posted this review and got an immediate reply from Bol. I provided the requested information and have waited another week, without any further word from Bol.

Fast shipping but often cheap products which are not the quality you would expect.

They partner with companies who do not deliver. You buy an expensive thing (>600€) during black friday, company decides they will not ship it after 2 weeks of waiting. Then bol.com does not do anything about it, it only has personnel with attitude better than high school child.

Update: They gave a 50€ voucher because they could not deliver it during Black Friday, but it only happened after I wrote this review (not sure how many people complained, it seemed like an automatic thing). So I suggest we speak up about their mistakes as customers loudly. Will I order a big thing from their website during Black Friday? I do not think so. Is it good that they (after you complain multiple times) recognize their mistake about their partners sometimes? Yes.

We have ordered a DELIVERED christmas tree and have been home for THAT reason. Their socalled partner has NOT been at the door, but has just send an email, that the tree can be picked up. THE REASON WE ordered the tree was not to carry it ! When you contact BOL they just put it on their socalled partners. Ive not done a purchase with their partners, but with BOL.
And yes we after waiting a whole weekend received and email, from your so-called partner, which just blaims it on DPD, we as customers are making a transaction with BOL. Not anyone else. And to partner, just refuses, and says we can pick it up. Would we have been at home an ENTIRE DAY?! If we would have that possibility!

Good morning, I would like to share my experience with the company bol.com, once again they proved to be extremely irresponsible by entrusting courier shipments to TRUNKRS.The parcel did not arrive even though the courier company TRUNKRS claims it was delivered.I checked the alleged delivery times on the security cameras, and there was no courier at all. Best regards.

Terrible customer service. Stuck in this conversation loop with the chatbot without resolution or a way to ask to be connected with a real person.

Super bad return policy. They deliver your order quickly but to get your refund, takes 2 working weeks ! They also don’t screen their sellers properly, the seller sent me completely different order than what they were promoting. Like a local Temu brand.

UPDATE: Still no reaction from the seller, and bol said they will contact the seller. I want my money back to buy from a legit seller at bol.

I had the issue regarding to the one of my order with a partner and after contacting with customer service they offered me a solution that was good.

I think one of the best customer service I have ever seen. You can be almost sure that you get the right product

Update:
The bol.com customer service agent Mike resolved the situation well. I am impressed and happy with the resolution.

Original review:
There is no customer support anymore. Particularly, when ordering via partners. I ordered a washing machine with Elektro Voordeel, which sent me an invoice from a company Woaka with kvk 96647698. The machine machine is delayed for a week, it is impossible to reach the seller, the mentally challenged customer bot wasn't giving me the customer service email, which i had to search reddit for (which is by the way klantenservice[at]bol.com and number 030-3104999 (both outsourced to some random company). Plus, their web page doesn't support English language in the 21st century.

Ordered a gift card 3 weeks ago for a value of 200 €. Paid at the order. Still did not receive anything. Has been relaunched already but moren then a week ago. How difficult can this be? Really a disaster. I needed the card for a birthday party, 2 weeks ago.
Update 12-12-2025: Still did not receive it. Track & trace says: we could deliver it yesterday, wait for the new delivery moment. We are 4 weeks later!!!

They have pirated my ebook and are selling it without my authorization.
I email them, but they don’t want to hear anything about it. They say they have the right to sell it, which is not true because only Kobo, Amazon, and Apple have the rights to my ebook.

wow...i'm surprised at the low rating...in the past i've had good interactions with bol.
not today.
i ordered something that they said was to be delivered today between 'so and so' times...i'm sitting here for a few hours waiting...at the end of the time period i look at my email to find...'sorry. won't be delivered today'. ???????????
so i call to find out why. they don't know. so now i'm supposed to waste aNOTHER day waiting for this delivery? this USED to be a good company.

I'm surprised because all the other reviews are so negative? I had MULTIPLE good services with this company. It is the first time I've ordered from them, and I am absolutely amazed. First I wanted to cancel an item and reached out to costumer service, they answered almost immediately and did exactly what I asked them to do. They personally did everything. For example, sent an email to their partner to respond as soon as possible (which the partner did respond amazingly quickly). Next, I had problems with a gift card and I was insanely worried because I thought I had just threw money down the drain, and they immediately sent another one as the first one didn't work which made me over joyed as most companies wouldn't send a whole other gift card and completely ignore the costumer's concerns! I will definitely be ordering from here again. Once again, AMAZING costumer service, they all deserve a raise!

I am very disappointed with my recent experience with Bol.com. I ordered a phone because my own had broken, and I urgently needed a replacement. Bol.com advertised next-day delivery, which was the main reason I chose to purchase from them.

However, the delivery, which was handled by PostNL (I had no option to choose the carrier), was repeatedly delayed. When I contacted PostNL, they told me they never offer next-day delivery for this type of shipment, which directly contradicts what Bol promised on their website. This made me feel misled as a customer.

I contacted Bol customer service, and although most of them were polite, they were not helpful. I was told that someone would call me back with more information, but no one ever did. I was also asked to send an email, which I did, but I never received a reply. As a result, I was left without a phone for days despite paying for an item that was supposed to arrive the next day.

Overall, this experience has been frustrating, and I feel that the service provided did not match the promises made. I hope Bol reviews their delivery information and improves their communication with customers, but based on this experience, I cannot recommend them if you need an item in a short time period. Go somewhere else instead to get it so you do not waste time and money as the only solution they provide is a copy paste message as follows:

Beste [],

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Met vriendelijke groet,
Bol