BOI Payment Acceptance Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making interactions pleasant and easy to understand. Many people highlight the excellent service, noting the efficiency, responsiveness, and the smooth process for renewals, upgrades, and new machines. Reviewers are particularly satisfied with the customer service, appreciating the knowledgeable assistance and the ease of getting their queries resolved. However, some customers mentioned frustration with the initial customer service, finding it difficult to get assistance and being referred to online bots. These individuals felt that the support services were not reliable, especially when trying to make changes or resolve issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, often highlighting the excellent support received from... See more

Customer service

Customers had positive experiences with customer service, consistently praising representatives for being... See more

Payment

Reviewers highlight positive aspects of payment, with many expressing satisfaction and recommending the... See more

Response time

Reviewers mention positive feedback about response times, with many customers appreciating the timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently contacted BOIPA to review our contract as we felt our monthly charges were quite high. Megan Fox, Retentions Advisor got in touch and explained everything clearly and in an easy-to-underst... See more

Company replied

Rated 5 out of 5 stars

The Representive from BOI Payment Acceptance (Megan Fox) Obviously knows her job and explained thoroughly everything i needed clarity on. She was straight to the point and my brand new terminal i... See more

Company replied

Rated 5 out of 5 stars

lovely dealing with Kalebh in BOI Payment acceptance on many different issues. I was able to revert directly to Kalebh on many occasions in relation to returns & setting up a new contract with BOI. Lo... See more

Company replied

Rated 5 out of 5 stars

I am delighted that Kealan reached out to us to offer us a better service from BOI payment exceptance. We were going to source a different provider as it has become so expensive but he has now re... See more

Company replied


Company details

  1. Business Services

Information provided by various external sources

Affordable and simple card payments from BOI Payment Acceptance (BOIPA). NO joining fee, NO minimum monthly fee and NO PCI fee. Find out more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(161)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got call today from power kealan

Got call today from power kealan, he is very professional explained my plans and friendly quick response for my inquiry.

30 September 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this on to Kealan. Thanks Danielle

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with BOI Payment Acceptance. Andrew Lambert was extremely helpful throughout the whole process. He explained everything with great patience and answered all my questions clearly. He really went above and beyond to make sure I understood everything and got the support I needed. Excellent service!

26 September 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this on to Andrew. Thanks Danielle

Rated 5 out of 5 stars

BOI Payment Acceptance

Have been dealing with BOI payment Acceptance for a while now and Charlie was a great help with contract renewal and getting me reduced rates.

8 September 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Thanks Danielle

Rated 5 out of 5 stars

Just up graded my terminal and went…

Just up graded my terminal and went into another contract, very happy with the service and charlie Gibson who is my contact within Boip thank you

8 September 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Thanks Danielle

Rated 5 out of 5 stars

Andrew

I recently contacted the bank regarding an upgraded card machine and I was fortunate enough to be assisted by Andrew. The level of service I received was outstanding, Andrew was professional and knowledgeable he explained the upgrade process clearly. The process felt quick and stress free thanks to Andrew for his support.

2 September 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Thanks Danielle

Rated 5 out of 5 stars

Andrew made the whole process of…

Andrew made the whole process of upgrading my payment system very straightforward. He also helped troubleshoot an issue I was having.
Highly recommend.

15 August 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Thanks Danielle

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience dealing with Andrew Lambert. His professionalism was second to none and I am delighted with the offer he has given me.

14 August 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Thanks Danielle

Rated 5 out of 5 stars

Keelan power very good job 10 outs 10

Keelan power very good job 10 outs 10

18 August 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Thanks Danielle

Rated 5 out of 5 stars

Kealan was a pleasure to deal with

Kealan was a pleasure to deal with
Efficient and professional

14 August 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Thanks Danielle

Rated 5 out of 5 stars

I dealt with Andrew Lambert he was very…

I dealt with Andrew Lambert he was very efficient sorted a great upgrade for me I was very pleasant to speak to in the phone.

12 August 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. Thanks Danielle

Rated 5 out of 5 stars

Andrew called me as i was having issues…

Andrew called me as i was having issues with a really old machine, he explained to me what we can do to renew my contract and i would be sent a new card machine. I received it within 2 days and it was ready to go, all i had to do was plug it in and connect to my wifi.
Very satisfied and smoothly done. I recommend using BOI Payment acceptance.

28 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Andrew. Thanks Danielle

Rated 5 out of 5 stars

Generous

The service and talking with Andrew was great, he handled my query politely and gave me the best options. He is very professional and knowledgeable. I appreciate BOI and their staff for swift responses.

24 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Andrew. Thanks Danielle

Rated 5 out of 5 stars

Andrew Lambert - Gent

Andrew Lambert was extremely helpful and went out of his way to ensure everything went smooth for me. Thanks a million.

18 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Andrew. Thanks Danielle

Rated 5 out of 5 stars

Renewal of contract

Renewal of contract
dealt with Charlie Gibson, excellent to deal with, very efficient, one phone call had everything sorted
would recommend

14 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Charlie. Thanks Danielle

Rated 5 out of 5 stars

Carlie mad it all so easy

Carlie mad it all so easy. and explained everything so simply. a great service. thank you

16 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Easy set up and use of machine

Easy set up and use of machine. Very helpful staff throughout the whole process - especially Charlie who has been great.

15 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Charlie. Thanks Danielle

Rated 5 out of 5 stars

Was renewing my contract

Was renewing my contract, all went very smoothly, quick and very efficient. Wouldn’t use any other terminal . Charlie Gibson was a professional to deal with and made it so easy for our business .

11 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Charlie. Thanks Danielle

Rated 5 out of 5 stars

A Happy Customer

Contacted BOI Payment two days ago to request an extra card terminal for my business. Delighted with the service machine delivered in the given timeframe, I dealt with Hira very pleasant and professional person to deal with. Thank you Hira you did a great job.

1 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Hira. Thanks Danielle

Rated 5 out of 5 stars

Pleasure dealing with Charlie

Pleasure dealing with Charlie, rang to change provider after a good offer, but Charlie found me some savings and I’m a Boipa customer again 👍👍

2 July 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Charlie. Thanks Danielle

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