Bodylab Reviews 

1,981
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I ordered cashew butter some days ago and received the package only to see the cashew butter was already expired this August. Not sure what to do with the order. Such a pity!.

Company replied

Rated 3 out of 5 stars

I love their products. High quality whey, the flavours are amazing, fast delivery. However, no support whatsoever. I needed to contact their support once, the emails was replied days after I... See more

Company replied

Rated 4 out of 5 stars

Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight g... See more

Rated 1 out of 5 stars

Ordered 8th march, did not recieve anything. Contacted customer support and got the response that they recieved my returned package. According to the email I would get my money back in max 5 days. T... See more

Company details

  1. Fitness and Nutrition Service
  2. Activewear Store
  3. Wellness Center

Written by the company

Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(1,981)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never arrived

I ordered Whey Protein on the 21st of June and it’s the 26th right now. Is still haven’t received anything, not even a e-mail saying it’s been shipped out. I tried calling them but it gives me a pre recorded voice mail saying that all their employees are busy. I wouldn’t order from this place .

26 June 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY they take your money and ignore you

Ordered 8th march, did not recieve anything. Contacted customer support and got the response that they recieved my returned package. According to the email I would get my money back in max 5 days. This is 10 days ago and I still got no money or package. Contacted customer support two more timestamp but no reply.

@bodylab this is not doing business, this is stealing from your customers. I will never in my life order here again and I would recommend anyone reading this to do the same.

8 March 2023
Unprompted review
Rated 1 out of 5 stars

Do not go here!

Do not go here!! They miss sell services!! Oh they take payment upfront so they take your money if you don't make you appointment. The manager called me and was so rude!! Please do not go here. I have lived in the area for years. This organisation is a fraud!!

10 March 2023
Unprompted review
Rated 1 out of 5 stars

despite the passage of 17 days

despite the passage of 17 days, my order did not reach me. I contacted DHL about my package, they told me to contact bodylab. I wrote a total of 5 e-mails to bodylab, I did not receive a reply to any of them. They don't care about customers at all. Never again bodylab and I advise everyone against it.

23 February 2023
Unprompted review
Bodylab logo

Reply from Bodylab

Dear Customer,

we are very sorry for the inconvenience!

DHL has returned the package to us for unknown reasons.
We will refund you the amount.
We apologize for any inconvenience!

Best regards
Your Bodylab Team

Rated 3 out of 5 stars

Very bad experience

I made a order, no confirmation, but money reserved, two days later they took a money from acount. I call to help line, send e-mail to bodylab.nl, and next 3 days no reply. 6 day without reply. Very bad. When I made order I made a mistake behind country code of Email adress was dot. Their automatic systém cant recognize e-mail adress..After 2 week everything was ok..

30 November 2022
Unprompted review
Rated 1 out of 5 stars

Packaging issue

The box arrived not sealed and opened with at least 500g of powder wasted in the package

1 October 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,
we are very sorry for the inconvenience!
Please send your complaint to info@bodylab.nl.
We will then provide compensation immediately.
Best regards, your Bodylab Team

Rated 1 out of 5 stars

Bucket of creatine opened during…

Bucket of creatine opened during transit. Powder everywhere.

29 September 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer, we apologize for this inconvenience. Please contact our nice customer service for this at info@bodylab.nl. Thank you, your Bodylab team.

Rated 1 out of 5 stars

hallo

hallo. package wasn't received.

24 September 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer, we sincerely apologize for this inconvenience. Please contact our nice customer service for this at info@bodylab.nl. Thank you, your Bodylab team.

Rated 3 out of 5 stars

White powder everywhere

When I opened the box with my order I noticed a lot white powder inside the box.
The packaging for the creatine was not strong enough to survive the transport to my house...

23 September 2022
Unprompted review
Rated 4 out of 5 stars

Good service

Good service. Although it took some time (5 days) before I received my MegaBurn capsules the product is great. Will buy again.

21 September 2022
Unprompted review
Rated 5 out of 5 stars

Thumbs up!

Slightly bit longer delivery period but the products are good and ‘cheaper’ than other company’s.

Will order again!

21 September 2022
Unprompted review
Rated 1 out of 5 stars

Did not receive my product although it…

Did not receive my product although it seems someone else has. Even hand signed the status. I called the delivery service support, which charged me 1 eur/ minute to say that "this happens sometimes" and I should wait and call again on the next day (and pay again for the call).
I do not care whose fault this is. I placed an order on Bodylab's website and I did not receive it. Lost around 85+ 5 euros (delivery service call).
Never again.

15 September 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,
we are sorry for the inconvenience!
Please contact our customer service directly at info@bodylab.nl so that we can help you further.
Best regards, Your Bodylab Team

Rated 4 out of 5 stars

Easy order and fast delivery

Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight gainer 5kg) has been lost. I’m sure next order will be luckier.

7 September 2022
Unprompted review
Rated 1 out of 5 stars

Whey protein with long black hairs in it 😡

I found long black hairs in my whey protein vanilla bucket from Bodylab. I have also found them in the triple chocolate flavor, but it is more difficult to see because of the color. Buckets went straight into the trash. Very dirty.

3 September 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear Customer,
we are very sorry to hear that!
Technically, it is not possible for hair to get into the product.
Of course, we would still like to check this.
Please contact our customer service at info@bodylab.nl or reply to our investigation request.
Please send us pictures of the hairs, as well as best before date and batch number of the products.
Best regards, your Bodylab team

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