Bodum Reviews 13,166

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery and good packaging of their orders. They often find the products to be of good quality and well-designed, with some highlighting the ease of use and effective functionality of items like coffee makers and kettles. The ordering process is generally described as quick and easy, with a wide selection of products available. However, some people were dissatisfied with customer service, reporting issues with responsiveness and difficulty resolving problems like incorrect or damaged shipments. There are also mentions of products arriving broken or with quality concerns, such as plastic components in contact with hot liquids despite expectations of all-metal construction, or issues with product finishes. A few customers also experienced problems with the ordering system, leading to duplicate orders or missing items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the quality and design of products... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the speedy and fast... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the products, noting good quality,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers found the ordering process... See more

Customer service

Customers express significant dissatisfaction with customer service. Many report being "ghosted" or receiving... See more

Based on these reviews

Rated 3 out of 5 stars

Haven’t received shipment yet, assume it will arrive undamaged. I found the data entry portion of the process disappointing, I’d enters my data for the 10% off, but none of that info was saved for my... See more

Rated 3 out of 5 stars

I've been using the Bodum French press coffee maker for years. When the glass component recently broke, I tried to replace it but was only able to find what the website called a "2-cup" coffee maker b... See more

Rated 3 out of 5 stars

While the ease and speed of ordering from the large selection of products was excellent, from order to delivery was just a few days. Unfortunately I’m quite disappointed with the quality of the produc... See more

Rated 3 out of 5 stars

I ordered a stainless steel insulated French press, as well as a small glass one. They shipped quickly and arrived in good shape. Sadly, I discovered, once I looked carefully at the innards of the ins... See more


Company details

  1. Countertop Store
  2. Cutlery Store
  3. Electronics Store
  4. Glassware Store

Written by the company

BODUM® is a leading manufacturer of high-quality designer kitchen and tableware and has many subsidiaries worldwide. With more than 75 years of experience and know-how, BODUM® has developed a brand name that stands for quality and innovation.


Contact info

3.3

Average

TrustScore 3.5 out of 5

13K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Decreased quality

Love the products generally, but quality has definitely gone down. I replaced a frother from 5 years ago and the power supply is cheaper, and the unit itself feels a bit less durable than my previous model.

9 April 2026
Rated 2 out of 5 stars

I needed a replacement beaker

I needed a replacement beaker for my Bodum cafetiere. Ordered one, to find it was plastic and didn't quite fit the holder. I tried to force it in, and it cracked. So, unusable from the start. Add the fact that the postage cost almost as much as the beaker & all in all it was a frustrating waste of money.

10 April 2026
Rated 5 out of 5 stars

Can't live without it!!

My friend gave me a Bodum kettle during the pandemic (long story short) and I used it at least 3 times per day for the next 5-6 years. It finally died and I replaced it with exactly the same one. I was scared because it said 6-8 business days for delivery but it came I think within 3? to my great relief. This is one of my most well-used and appreciated items- thank you!

8 April 2026
Rated 5 out of 5 stars

I love the French Press

I love the French Press. I bought 3, 2 to give as gifts & 1 for myself! All three of us love it! It’s easy to use & the coffee is amazing & it’s such a fun experience making the coffee.

26 March 2026
Rated 3 out of 5 stars

Ordering was sub par

Haven’t received shipment yet, assume it will arrive undamaged. I found the data entry portion of the process disappointing, I’d enters my data for the 10% off, but none of that info was saved for my actual order or for the shipping(iirc, it’s been a while). Also, it’s a quarter of the way thru the 21st century, have your web guys change the keyboard option for the ‘enter your email’. Section to include the keyboard w the default “@“ sign, it’s just dumb to miss a convenience like that these days (obviously I’m writing about it so it stuck in my head). Your product received good reviews, but the process of ordering left a bad taste

17 March 2026
Rated 5 out of 5 stars

Good support

I’ve been waiting for an item to come back in stock, and the instant it did, it was shipped out. Their support of older products is appreciated!

13 March 2026

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