Zatu Games logo
Visit website

Zatu Games Reviews 

9,620
•
TrustScore 4.5 out of 5

4.4

Trading Card Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,292 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fantastic products, noting their high quality and suitability for their needs, alongside very competitive pricing and smooth ordering processes. Many people are pleased with the efficient and quick delivery service, with shipments often arriving in excellent, well-packaged condition and sometimes faster than anticipated. However, some customers mentioned issues regarding the reliability of delivery times, such as packages taking longer than quoted or delays in shipment processing. A small number of reviewers also reported instances of damaged items upon arrival or experiencing complications with order status updates, while some found the service genuinely top-tier for problem resolution.

What people talk about most

Product

Clients share positive opinions on product quality and availability, noting that items arrive safely and as... See more

Delivery service

People report positive experiences with delivery_service, noting prompt and efficient shipping times.... See more

Price

Customers consistently note positive experiences with price, highlighting that items are normally cheaper... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide divergence in customer... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items received in pristine and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yeah so I recently grabbed a bunch of Warhammer 40k models and painting bits from Zatu and honestly I’m pretty chuffed with the whole experience. Prices were properly competitive. I managed to get ev... See more

Rated 5 out of 5 stars

Zatu games makes it easy to be a board game lover. Their pricing is consistently fantastic so you don't have to shop around. Their customer service is personal and agents go above and beyond to make y... See more

Rated 5 out of 5 stars

Very happy with the quality of the board game and the easy process to purchase! Delivery took slightly long, but it was still within an expected period of time. The website has a reasonably priced sel... See more

Rated 5 out of 5 stars

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more

Company details

  1. Trading Card Store
  2. Game Store

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(9,620)

1,203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

What a fantastic company!

I have had the distinct pleasure of ordering from Zatu Games on a number of occasions and each time has been a delight. Not only are their prices highly competitive but their support and dispatch are fantastic. /highly recommended!

12 June 2026
Unprompted review
Rated 2 out of 5 stars

Late delivery ordered on 1/6/26 not…

Late delivery ordered on 1/6/26 not delivered until 8/6/26

8 June 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that your order arrived later than expected.

Having reviewed the order, we can see that it was dispatched on time from our warehouse. Unfortunately, once a parcel has been handed over to the courier, delivery times are dependent on their network and any delays that occur in transit are outside of our control.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 0571, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 2 out of 5 stars

I have not yet received my order

I have not yet received my order. Everi has twice said the game was out for delivery but failed to deliver. Most recently they failed to deliver yesterday and have given no explanation or alternative due date for delivery.

11 June 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're very sorry to hear that you have not yet received your order and understand how frustrating this situation must be.

Unfortunately, while we dispatch orders as quickly as possible, we are not Evri and do not have direct control over their delivery operations.

To help resolve this, we have already raised an investigation with Evri regarding the missing parcel. In addition, rather than waiting solely on the outcome of that investigation, we have also arranged a replacement order to be sent via Royal Mail to help get your order to you as soon as possible.

We apologise for the inconvenience caused by the courier's handling of this delivery and appreciate your patience while we work to put things right.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 6170, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 1 out of 5 stars

Rubbish service, poor customer contact

Ordered items and nowhere on the website did it say the item was not in stock and would have to be transferred! It stated it was in stock! Almost two weeks later and still not shipped. Customer service is poor, anywhere else would send out the rest of the order as an apology, but they want me to wait at least 10 more days. They are more expensive than most other stores and now seen to have gone downhill on customer service and order fulfilment.

11 June 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that you were disappointed with your experience.

While the item was showing as in stock when your order was placed, we operate multiple warehouses nationwide and stock may need to be transferred to our main dispatch hub before it can be shipped. This process is accounted for within the estimated delivery dates displayed at checkout.

Unfortunately, there was a slight delay with your order as we were incredibly busy throughout the UK Games Expo period. We appreciate that this was frustrating and apologise for the inconvenience caused.

We would also like to clarify that the last email sent by our team did not advise you to wait a further 10 days. The message stated: "If you haven't received a dispatch notification after the next 5 working days then please get back in contact with us."

As outlined in our FAQs, delivery dates are estimates rather than guarantees, although we always aim to meet them wherever possible.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 3793, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look