Bluehost Reviews 

This is an average rating after 6 or 7 calls. One agent could not understand what I was asking and hung up on me. Others offered advice that wasn't what I was asking. The end result of me being persistent was getting great assistance that resolved everything I was confused about and helping me get the result I wanted.

Sam saved the day!
The wrong phone # was on your website, and your chat stream wasted days of my time. Luckily Sam was there - she solved my issue in 2 minutes.

He was courteous and professional and on point.

Very happy with the level of support and knowledge. The Rep was not rushing me and made sure I understood everything before moving on to fixing the issue.

Bluehost Tech Support is a joke. After a BH managed transfer of my website, my business email was down for 24+ hours (and still is). I have had multiple calls and chats with BH Level 1 Support all to no avail. The Level 1 people try, but have neither the knowledge or access to fix the issue, and there is apparently no way for them to connect me to a Level 2 Mail or Server tech. Meanwhile my email is still down, and clients cannot reach me.

After being with Bluehost for 6 years, i recognize their customer service is one of the worst. They always direct you to articles on how to fix problems rather than letting their engineering team fix it when the problem is escalated to the higher team. Why? Because it's all about marketing vs helping fix the problem at hand. I gave them many chances, and they keep coming back with the same old. They are the worst, no wander google classifies them as the beginner platform in WordPress/WooCommerce hosting. So goodbye, it's a sign to move to siteground or hostinger.

I was a client for over 15 years and then left for obvious reasons but still have clients on bluehost whom also have been with bluehost for 16 years now.
It's never been a "great" hosting service but it did the job.
However, some recent issues are simply unforgiveable.

1- They went ahead and changed the PHP version of my client's website from 8.3 to 8.5 without asking and informing me, which is simply UNACCEPTABLE!!! I had just spent over 1 week fixing an email undeliverability issue where the CF7 plugin author himself told me NOT TO USE MORE THAN PHP 8.3 because his plugin was not compatible! CF7 has since been updated and is compatible with 8.5 but wasn't at the time!

2- I recently found out that the shared hosting my client is on runs an SQL server version: 5.7.44-48 which has been deprecated since October 25, 2023, at which point Oracle stopped providing general updates, bug fixes, or security patches.
---> Key Risks of Using MySQL 5.7.44
• No Security Patches: Oracle no longer releases security updates or fixes for the MySQL 5.7 branch. Any newly discovered vulnerabilities (CVEs) affecting 5.7 will remain unpatched.
• Compliance & Data Breaches: Running EOL software can violate security standards (like PCI-DSS or GDPR) and increases your exposure to automated exploits or data breaches.
• Compatibility Issues: Modern applications, PHP frameworks, and CMS plugins (such as updated WordPress or WooCommerce versions) increasingly drop support or require MySQL 8.0+ / MariaDB modern equivalents.
• Shared Hosting Limitations: Bluehost typically restricts major version upgrades on shared hosting plans because updating the database engine could break legacy sites on the same shared cluster.

Blue host categorically refuses to migrate my client's website to one of their SQL 8.0 servers and says my client needs to upgrade to dedicated IP server if they want to have a secure server. I asked them twice in the last week.

3- I called them to find out if the Brotli library used by my client's site has been patched for CVE-2026-111497 because lab testing confirmed unauthenticated remote code execution through WordPress. The public proof of concept repeatedly executed code in the PHP 8.3.36 server environment it was designed for. It did not execute after Brotli was patched. So I wanted to know what version of Brotli library they ran and if it had been patched. Never got an answer.

Instead of answering all the above questions and migrating my client's website to a safe server version, the agent started reading me the fine print of my client's contract saying I didn't have phone support included and other trivialities while I was bringing up serious offenses and security issues and then hung up on me.

I will have to advise my client to change hosting and and hope bluehost will honor their prorata refund.

Good luck to those who decide to go with them anyways. You would think that after over 30+ combined years of loyalty (I also had many other clients once hosted by them over the years), that I'd get better service.

Do your due diligence before choosing a hosting company.

Via is exactly why I'm staying with Bluehost!

I've been a Bluehost customer for several years, managing websites for two restaurants in Breckenridge, Colorado.

Today, I reached out with what I thought would be a simple question about our upcoming hosting renewal. Fortunately, I connected with Via, who turned the entire experience around!

She was patient, knowledgeable, personable, and genuinely interested in helping me find the right solution rather than simply selling me another hosting package.

After reviewing our existing account, she helped us secure a better four-year hosting plan, coordinated professional migration for both websites, and made sure we wouldn't be charged for an unnecessary automatic renewal.

But what impressed me most was her attitude. She took ownership of the process, answered my questions, and made the entire conversation enjoyable. We even shared a few laughs along the way!

The actual website migration is still upcoming, but today's sales and support experience deserves five stars.

Bluehost, please recognize Via for her outstanding customer service. She's exactly the kind of employee who earns customer loyalty!

Thank you again, Via! Five stars from Kenosha Breck and Rita's Agave y Tacos!

i love Bluehost as they always resolve my issues fast.

I apologize for the delay in writing this review. Time got away from me, but I DO want you to know that Stephanie did an excellent job of handling all my concerns and questions. She was professional, courteous, had a sese of humor and was great to speak with! She's a credit to your company. Again: Great job, Stephanie1

I would like to express my sincere appreciation for Rahul and the outstanding support he provided throughout the process. He demonstrated the utmost dedication, professionalism, and commitment in helping me navigate my issues and find the right solutions. His communication was consistently clear, timely, and reassuring, and he took the time to understand the challenges, guide me through each step, and ensure everything was properly resolved.

What truly stood out was his patience, ownership, and genuine willingness to help. Rahul went above and beyond what I would typically expect from a support agent. His approach made what could have been a frustrating experience feel smooth and manageable.

He is a true asset to the team, and I hope his dedication and exceptional customer service receive the recognition they deserve. Thank you, Rahul!

Bhagyashree was very knowledgeable and helpful with me new hosting purchase. Also was able to unlock frozen account. Thanks!

I had a very small business for 14 years and my website was hosted by Bluehost for the entire time. I had very few problems along the way, and Bluehost was quick to address them. Customer service, when needed, was quite responsive and helpful. Bluehost offered way more services and high tech solutions than I needed, so if I was starting over again I might look for an alternative where I was not paying for capacity I did not need or want. Today's review is based on the conversation I had with a customer service representative named Kiefer whom I called for advice as I retire from my consulting practice and close my website at the end of this week. Kiefer was very helpful.

Great support. I love it when I don't know what I'm doing or don't feel confident with what I am doing that I can get the support I need to ensure my website stays up and running properly.

I recently upgraded my website PHP to the new standard. A Bluehost agent came on in the line in a couple of minutes, upgraded my website, and waited for me to check it.He was polite, helpful and efficient. He didn't provide his name, but I appreciate that level of unquestioning support. It's one of the reasons I remain with Bluehost.

Bluehost helped me through an issue with my site. First an AI assistance was provided and then live assistance. Everything was understandable and well explained.

Always easy to work with - Customer service is Excellent! Great service for hosting your WordPress site; if any issues arise, the team resolves them immediately.
Would strongly recommend their service to anyone.

It was awesome and quick as always with BlueHost, Swathi was very quick identifying the issue in one of our website.