bloobloom Reviews 1,117

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, making the selection process enjoyable and stress-free. Many appreciate the personalized attention, with employees offering honest opinions and assisting in finding frames that perfectly suit individual styles and face shapes. The overall service, including thorough eye tests and efficient processes, is frequently highlighted as excellent. However, some customers were not happy with the product quality, citing issues like faulty frames and screws, and receiving broken or dirty items after returns. A few people also felt that the aftercare service was disappointing, with incorrectly adjusted frames causing discomfort and headaches. Additionally, some reviewers experienced issues with prescription accuracy, leading to blurry vision and the need for re-tests, and felt pressured into purchases or that their concerns were dismissed.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

Clients share positive opinions on product quality and design. Many reviewers praise the unique, stylish, and... See more

Service

Consumers find service to be positive, with many praising the efficiency, professionalism, and helpfulness of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the staff's... See more

Retail

People report positive experiences with retail, highlighting the helpful and knowledgeable staff in various... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I had a great experience in Bloobloom, Canary Wharf. The sales assistant knew the collection inside out, and was helpful in identifying frames that would complement my face shape and skin tone. I came... See more

Rated 5 out of 5 stars

My first in-store experience with Bloobloom has been great, Badereddine was very attentive and helpful whilst still giving me the time and space to make my own decision about the styles I liked. The s... See more

Company replied

Rated 5 out of 5 stars

Friendly & knowledgeable people. Being very nervous Martin immediately put me at ease & picked the frames I desired just by my description! The eye test wasn’t rushed, very thorough & everything ex... See more

Company replied

Rated 5 out of 5 stars

Today I received my new Bloobloom glasses, and I’m genuinely impressed with the presentation. It’s been a while since I’ve bought glasses I loved this much at such a reasonable price. The staff in the... See more

Company replied


Company details

  1. Glasses Store

Written by the company

Prescription glasses and sunglasses from £95, all in. For every pair sold, a pair is donated to someone in need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best eye test ever!

As soon as I walked in to the store I felt incredibly welcome. Everyone was so helpful and friendly, especially Wael who was a huge help. The eye test was thorough and transparent and I felt very well supported. Hard to believe it was free!! I had a great experience and can’t recommend bloobloom highly enough!

27 January 2026
Unprompted review
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Reply from bloobloom

Hi Ramsey,

Thank you so much for this! It's always great to hear that customers feel welcome when they walk in. We'll pass on your kind words to Wael, and we hope to see you again soon 😊

Kind regards,
The bloobloom team

Rated 1 out of 5 stars

I am extremely disappointed with this…

I am extremely disappointed with this service and the product I received.

I specifically paid extra for thinned / thinned-down lenses, with the clear expectation that the final glasses would look refined and wearable. What I received instead was a terrible-looking pair of glasses with excessively thick lenses visibly sticking out of the frames both sides. The result is bulky, unattractive, and completely defeats the purpose of paying for lens thinning in the first place.

The appearance is so poor that the glasses look unfinished and cheap, def will ask for a full refund.

27 January 2026
Unprompted review
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Reply from bloobloom

Hi Balint,

We're sorry this wasn't the experience you were hoping for. We're glad we were able to get in touch and sort things out for you directly. Please don't hesitate to reach out if there's anything else we can help with.

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

Great staff

Great staff. Very helpful. Good choice of glasses and sunglasses at a very reasonable price. No problem recommending them to anyone who needs a new pair of glasses or sunglasses. Hats off to Martin!!

26 January 2026
Unprompted review
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Reply from bloobloom

Hi there,

Thank you so much for the lovely words! We're glad you found what you were looking for and at a good price too. We'll definitely pass on your feedback to Martin, he'll be chuffed! 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

Great service

Great service, quick and efficient. Definitely coming back

27 January 2026
Unprompted review
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Reply from bloobloom

Hi Aleksandar,

Thank you so much for the kind words! Really glad we could get everything to you quickly. We'd love to have you back anytime 😊

Kind regards,
The bloobloom team

Rated 5 out of 5 stars

Fabio the store manager spent his time…

Fabio the store manager spent his time helping me find the perfect pair, the high human touch point people are losing. Thank you Fabio! Great styles and all at approachable prices

26 January 2026
Unprompted review
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Reply from bloobloom

Hi Camila,

Thank you for your kind words! We’re delighted that Fabio could provide such personalised support and help you find the perfect pair. Your thanks will be passed on to him!

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Excellent team at White City…

Wael and the whole team at White City were amazing at helping me selecting my frames. I'm a returning customer and love the energy, designs and experience with the optician. I have brought my friends with me too. It's just fun!

24 January 2026
Unprompted review
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Reply from bloobloom

Hi there,

Thank you for your wonderful feedback! We’re thrilled that Wael and the White City team could make your visits so enjoyable!
We look forward to welcoming you again soon!

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Amazing staff!

The staff was so sweet and helpful!

25 January 2026
Unprompted review
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Reply from bloobloom

Hi Monika,

Thank you for your kind words! We’re delighted that our team could make your visit an enjoyable one!

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Great customer service and support from…

Great customer service and support from Sarath!

25 January 2026
Unprompted review
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Reply from bloobloom

Hi Elise,

Thank you for your kind words! We’re thrilled that Sarath could provide great customer service and support during your visit.

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Martin was super helpful and lovely

Martin was super helpful and lovely! I had a great experience at bloombloom. The frames are really nice and tiny corrections are complimentary! Love their pair for pair initiative as well

24 January 2026
Unprompted review
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Reply from bloobloom

Hi Kenza,

Thank you for your kind words! We’re delighted that Martin could make your visit so enjoyable and especially that you’re happy with your frames and our pair-for-pair initiative. We’ll be sure to pass on your thanks to him.

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Greta customer service from Wael

Wael saw me approaching the store and immediately greeted me with a smile and as I was waiting for my eye test he already had a lovely frame recommendation for me. He was so helpful and patient and made the shopping experience so efficient and pleasant. Thank you Wael!

24 January 2026
Unprompted review
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Reply from bloobloom

Hi Olivia,

Thank you for sharing your experience! We’re delighted that Wael could make your visit so welcoming and enjoyable, and that his recommendations were helpful. We’ll be sure to pass on your thanks to him.

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Seamless process of getting my first ever reading glasses

Tahsin, Janisha (optician), Zozo and all staff members were very helpful. I had had a free eye test at the Marylebone branch previous month when in the area (and without having pre-booked), received my prescription right away and chosen the frames for my first-ever pair of reading glasses (actually two pairs as there is a 50% discount for the second one!) I ordered them at the Canary Wharf branch as close to my work place, and received them quite quickly along with beautiful cases & tote bags in lovely boxes. The whole process was swift and seamless. It is also great to know that Bloobloom donates a pair of glasses to people in need for every pair sold!

15 January 2026
Unprompted review
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Reply from bloobloom

Hi Grace,

Thank you for your wonderful feedback! We’re thrilled that the team could make your first-ever reading glasses experience so seamless and enjoyable! Thank you for your recommendation :)

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

5 stars

Beautifully made glasses (Visionary in tortoiseshell) and the company are a pleasure to deal with. My prescription is perfect and they managed to do a great job making the lenses as thin as possible. It was so easy to provide my details and upload a selfie for the measurements. Arrived beautifully boxed and with a lovely blue (or should that be bloo?) case.

23 January 2026
Unprompted review
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Reply from bloobloom

Hi Chris,

Thank you for your wonderful feedback! We’re thrilled that your new glasses and prescription turned out perfectly! We’re glad you loved the packaging :)

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Tamika was so lovely and helpful

Tamika was so lovely and helpful, really made me feel good in the glasses I picked

24 January 2026
Unprompted review
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Reply from bloobloom

Hi Sophia,

Thank you for your kind words! We’re delighted that Tamika could make you feel confident and happy with your glasses. We’ll be sure to pass on your thanks to her.

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

The treatment in here is next level

The treatment in here is next level! Optician Aidan was outstanding - completely catered the whole consult to why my sight is the way it is, how it applies to my job etc! Unfortunately can’t remember store assistants name but he was so so helpful! Best experience I’ve ever had with an optician!!

23 January 2026
Unprompted review
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Reply from bloobloom

Hi Katie,

Thank you for your fantastic feedback! We’re thrilled that Aidan could provide such a thorough and personalised consult, and we’re glad our store assistant was helpful too. It’s wonderful to hear this was your best experience with an optician. We’ll be sure to pass your thanks to them!

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

In my 20 years of wearing glasses this…

In my 20 years of wearing glasses this was hands down the best experience. Free eye test at 10:25 and was out the door before 11am with my new glasses to be shipped to my home on an urgent basis. Despite the whole thing taking 35 minutes I still felt a ridiculous amount of care from both the optometrist and Abdul who is a wizard in staring at your face for five seconds and selecting the most flattering pair for my face. That’s the part that’s missing in most vendors where you just wander around trying every pair and then end up choosing something you regret because the staff don’t care enough or don’t know enough to advise. I think this is my forever glasses place finally. Well done bloobloom. Even though the name is super hard to say the brand is super cool and chic and the prices aren’t unjustifiable. Super chuffed.

23 January 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you for your amazing feedback! We’re so glad Abdul could work his “wizardry” and help you find the most flattering pair, and that our optometrist made the whole visit quick, smooth, and caring. We love hearing that your experience stood out after 20 years of shopping for glasses. It really makes our day!

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

The staff in here are wonderful

The staff in here are wonderful! Very welcoming, helpful, friendly & the lovely Cherrie helped me choose my glasses by taking the time & being honest. It was a great experience with very reasonable prices.I would highly recommend popping in for your glasses! Thank you again!

22 January 2026
Unprompted review
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Reply from bloobloom

Hi Danielle,

Thank you for your kind words! We’re delighted that Cherrie and our team made your visit so welcoming, and that you enjoyed finding the perfect glasses. We really appreciate your recommendation!

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Really quick and great service

Really quick and great service. Helped with all the questions I had in a friendly and supportive manner!

22 January 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi James,

Thank you for your feedback! We’re delighted to hear our team could provide quick and friendly service!
We look forward to welcoming you again :)

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

So happy with my glasses now

I’m fairly new to wearing glasses—only a few years in—and I’m still not completely comfortable with how they look on me. Recently, I needed a new pair for long distance use, mainly for driving, but none of the major high street retailers had a style I liked. I stumbled across bloobloom online and ordered a few frames to try at home. I was really impressed with the quality and the range of styles available. I ended up choosing the same frame from my trial but in a different colour. I also had quite a few questions along the way, and the customer support team were quick to respond and incredibly helpful, which I really appreciated. Highly recommend.

17 January 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Caludia,

Thank you for your kind words! We’re delighted that our frame selection and quality impressed you, and that our customer support team could help with your questions along the way.
We hope you enjoy your new glasses :)

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Good quality, kind and professional service

I bought two beautiful pairs of glasses from Bloobloom Covent Garden.
I would love to mention the kind people who works there: "Saatwik" that helped me while choosing the glasses and making sure I can get them before I travel back home from London.
Also the optometrist "Rebecca" that made me a professional eye check.
I definitely recommend this place.

1 January 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Manar,

Thank you for your wonderful feedback! We’re thrilled that Saatwik and Rebecca could provide a great service. We’ll be sure to pass on your thanks to them. We really appreciate your recommendation.

Kind regards,

The bloobloom team

Rated 5 out of 5 stars

Incredibly helpful and sweet team.

Incredibly helpful and sweet team of people. Helped me find glasses that suited my style before the free eye test, with no obligation to buy some there right away. The eye test was quick, easy and super in depth. Checking general sight, eye health and even partially colour blindness. Did end up buying glasses too, which was also just as quick and efficient too.

21 January 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Jay,

Thank you for your kind words! We’re delighted to hear that our team made your visit so enjoyable, from finding the right glasses to completing your eye test.

We hope you enjoy your new glasses :)

Kind regards,

The bloobloom team

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