Blokker  Reviews 

Awful stock information. On their website, they say that some items are limited in stock in some stores. However, when I visit the store to purchase it, it is no longer there (the stock information still indicates that it has limited availability at that particular store). After asking some colleagues, it is inactive in stock. Like what?!? Now I would order some other things to buy online (three items). I order it, half an hour later I get a new e-mail stating that all three products are not available. If you have to buy something, don't buy it on their website. It is full of misleading information.

I booked for shopping at the Blokker from de freds in The Hague.
In the website it says that they accept American Express for payment but when trying to pay at the store it did not work. The cashier was very unfriendly and said that “ they normally do accept but now not” .
Should make it clear on the site or at least be customer oriented at the store.
Not going back..

Very bad client service. I am still waiting for items for more than a month because they didn't put them in the main order. I told them and they did another order. Now it's been 2 weeks. I contacted them again. One day they told me they can pay me back, the day after they couldn't pay me back anymore because the order is made. Today asking where the order was, they just pay me back without my approval. It's not the first time people tell me how bad this client service is, now I have the proof.

Can't log on website, can't reset password, can't create new account. Clicking on contact met klantenservice opens "pagina niet gevonden" page. Terrible experience.

Blokker didnt apply a discount that was shown on the front page during checkout. Didn't see that until after checkout. Directly send an email, it was a pain to find the mailadres, they apparently want you to call them or contact you via facebook. So I you work during the day and respect your privacy you can't contact them. After a week I decided to call and the guy was first trying to give me a giftcard instead of giving me my moneyback.

Really bad or inexistent customer service, I bought in Deceber 2020 plates and a coffee machine, plates were wrong size (I sent them back and is february I dont have news from them or my money back), the coffee machine doesnt work. I have been waiting for any kind of help on WhatsApp, on the telephone (they just say wait till the shops open again) info"@"blokker.nl, no response at all. Really sad and frustrating.

JFC stands for JESUS FAKING CHRIST!
i bought a vacuum cleaner online and i paid for it.it came a cheap plastic noisy stinky (burning rubber smell) since i use it for the first 2 minutes.my house stinks and my kids are coughing really bad.so we decide to send it back.there is a returning option but u have to PRINT IT???!!!THEN FILL IT UP !THEN
STICK IT TO THE BOX AND OF COURSE YOU HAVE TO BRING IT TO POST.nl THEN YOU HAVE TO WAIT ONLY 10 DAYS TO GET YOUR MONEY BACK!
FIRST YOU HAVE TO BUY A PRINTER ,GLUE AND A PEN, but yes OF COURSE YOU HAVE THOSE.THE 2021 SALES STRATEGY IS TO SELL AS MORE S.H.I.T ONLINE FOR LOTS OF MONEY AND THEY MAKE IT HARD FOR YOU TO RETURN THOSE GARBADGE BACK SO IN THE END YOU HAVE TO KEEP IT !!!!!if you lucky of course.
ITS TIME THIS BLOKKER TO GO BANKRUPT I THINK IS THE MOST DISGUSTING SHOP/WEBSHOP OF THE NETHERLANDS .

The online store is misleading, they sell products not stocked by themselves and it is not clear from the onset.

When you have a problem, you must contact the partner which is crass and unnecessary, why should I the client have to pay for your private arrangements?

No ability to leave reviews on individual products. Really. Even when the order is so very fresh.

I am upset, distraught and very disappointed in their behaviour.

Do better.

Great customer service. I bought a trash can online, but it arrived with a big dent in it (can happen). I called Blokker right away and they made the delivery guy take the can back with him, and I got my money back within a few days. The lady from the customer service was super nice and "fixed" the problem super quick.

Unfriendly staff and poor policies makes Blokker a store to be taken off from your shopping list.

Things I didn't like about this store and Blokker:
1. Different staff gives different instructions/information for the same question, thereby misleading you.
2. It was a pain picking up online order from the Blokker store in 1992 Plein Maastricht. I had to wait more than 20 minutes while the staff figured out where my order is.
3. The store gives out faulty products. There is a mistake on my part as well: Though I was given a product with tampered packaging (looked already opened), I didn't ask for another piece right away.
4. Online orders does not come with a paper receipt, only a receipt by email That is a good policy. But here is the twist: If you have to return the product, they will not accept the digital receipt. They will make you go back and print the email receipt on paper because the need it for administration!!! While whole of Netherlands and most of humanity is going environment friendly, this is one company who looks the other way with its beurocratic processes.

Bought a kookplaat, after it stopped working exchanged it for another one.
Got nice and quick support via chat.

Have returned the item nearly 2 months back, but still the refund is pending. Have never seen such horrible experience by any.
They don't even respond to mails or phone.
Not sure how to get the refund amount

Super fast delivery. Product looks even better in real life than on the pictures.

Ordered a product online, after 2 days received an email that the order Has been send. After waiting for 2 weeks the order has not been received at the store. So I called customer service to get an update. It took me 20min waiting and wasn’t much help at all. Apparently there was an error but they do not know what. She could request a new order but product was sold out, so she canceled my order.

The next day new stock came in, so first thing i did is call customerservice again, again waited for 20min in line, request a new order. They said that ill receive an confirmation by email on monday and this does not happened. On Tuesday I’ve called again 15min waiting this time and the only thing she said was that they are very busy and not sure when the order will be place.

I mean seriously?! What kind of business are you, why do you have a customer service if you cant help your customer? After 3 weeks, no order have been placed, but you can accept my payment? Worst online shop experience ever.

terrible. Defect product. 2 months waiting for refund. still waiting

Excellent service. I recommend buying online with them. They are serious and fast. 👍🏻

Very bad experience. Ordered a lounge set , arrived broken, definitely a defect. Took more than a month to get a refund for product more than 700 euros.

When called, only explanation is to wait... not happy and definitely not recommended anyone to order expensive stuff online.

worst experience i have ever had, ordered before 22.00 because they promised delivery next day LIE! did not happen, and also they charged me for two items (eve though they did not have stock) and only deliver one item and NOW i HAVE to wait TWO WEEKS FOR MY MONEY BACK horrible company awful customer care they did not reply texts on whatsapp or emails or calls. no one gave an answer and now i dont know how to get my money back

I ordered a backpack to be delivered to one of the Blokker shops. Then I received an email that my order was process and that it was going to be delivered the next day. When I went to the shop, my order wasn't there. I contacted the customer service which told me I wouldn't receive my order since the product was out of stock and that I would receive my money back. If I hadn't contacted the customer service, I would have probably never known since I haven't received any updates. A very disappointing experience.

I received all my products even before the scheduled time.It was such a big order.