Blindspot Global Reviews 

140
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

The person that helped me to obtain the test kits and ,gave me advice ,and reassurance that the process of obtaining the necessary things to carry out the procedure ,to enable us to go on our planned... See more

Rated 5 out of 5 stars

Great customer service.. Stressful never having done "fit to fly" before but Rachel & Gary guided through process making me feel confident & happy with process. Calling me back making sure all was we... See more

Rated 5 out of 5 stars

Rachel was extremely helpful and reassuring. She dealt with all our questions and concerns with confidence, good chat and humour. She also helped others who were having difficulties when I asked her i... See more

Rated 5 out of 5 stars

Lauren was highly recommended to do our fit to fly tests with. She went above and beyond to make sure we had our results in time for our flight and made it stress free. I had plenty of questions which... See more

Company details

  1. Occupational Safety and Health

Written by the company

Blindspot Global company founders recognized that there was a lack of fast, reliable, and affordable covid testing solutions in the UK, particularly for private travel testing. 2 years on and Blindspot Global is one of the fastest, largest, and most reasonably priced travel testing provider, acknowledged by the UK Government. As a business we have helped over 51,000 travellers travel to their chosen destinations. As a company Blindspot Global aim to make covid testing more affordable and faster for the general public. Essentially, as a business it is our job to make covid testing as straightforward and as fast as possible.


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3.8

Great

TrustScore 4 out of 5

140 reviews

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3.8

All reviews

(140)

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Rated 5 out of 5 stars

I had ordered what I thought was a day…

I had ordered what I thought was a day 2 pcr test kit to be delivered to my home for when I arrived back from Australia. I had actually booked one for a clinic. Realising I had made a mistake, Blindspotglobal (Laura) was absolutely fantastic helping me change it to a delivery instead. I can't thank Blindspotglobal enough. Brilliant customer service!!

10 December 2021
Unprompted review
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Reply from Blindspot Global

Thanks for your honest review.

Rated 5 out of 5 stars

Great customer service

Great customer service, they were very good and helpful with all the queries I had for them.
I definitely would recommend them.

25 October 2021
Unprompted review
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Reply from Blindspot Global

Thanks for your review, Blindspotglobal is working hard to deliver quality customer service experiances.

Rated 5 out of 5 stars

Helping a little boat in the Covid Ocean!

I was overwhelmed by the amount of research needed in order to comply with the latest requirements for entering England. Out of approx 12 letters sent out to different companies offering the test kits for Covid, Blindspotglobal's representative (Amy) greatly assisted in replying with official links and added personal information which greatly assisted my accomplishing everything needed to obtain the test kit according to my situation. Also, their prices were more reasonable than all the other companies' prices which I searched. Thanks!

21 October 2021
Unprompted review
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Reply from Blindspot Global

Thanks for your review, I’m sure Amy was happy to help with your inquires.

Rated 5 out of 5 stars

Great customer service

Great customer service, both people I’ve dealt with were so helpful- very prompt and helpful responses - would definitely recommend

19 October 2021
Unprompted review
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Reply from Blindspot Global

Thanks, its good you were happy with the level of service you recieved.

Rated 5 out of 5 stars

Great service

I have needed to book multiple day 2 & 8 tests, along with fit to fly PCR’s, and I can honestly say Blindspot global is by far the best I’ve been with.

Reasonable prices and great customer service.
It’s the provider I’ll be choosing all the time from now on.

10 October 2021
Unprompted review
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Reply from Blindspot Global

Thanks for the review.

Rated 5 out of 5 stars

Excellent & Reliable

I use Blindspot frequently and they are with a out doubt absolutely excellent… I absolutely recommend

8 October 2021
Unprompted review
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Reply from Blindspot Global

We’re so glad you had a good experience

Rated 5 out of 5 stars

Customer Service

I used Blindspot to obtain my day two test kit after returning from work abroad. Unfortunately I mistyped the country I was leaving and checked out without realising. I contacted customer service and had a reply at 19.30 at night and everything sorted by Lunch time the next day. I would highly rate this company, certainly others could learn from their customer service. Thank you.

5 October 2021
Unprompted review
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Reply from Blindspot Global

Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. we pride ourselves on our exceptional service. Thank you again for your feedback.

Rated 5 out of 5 stars

Great super fast service

Great super fast service. I’ve used them for 2 separate trips over a period of 2 months and their service has been spot on. Fast delivery, easy to register and a very convenient way to get your results and travel. Would definitely recommend them!

20 September 2021
Unprompted review
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Reply from Blindspot Global

Thank you for taking the time to leave us such a positive review!

Rated 1 out of 5 stars

A total scam

A total scam, it is day 5 and I have received nothing. Paid for day2 and 5 test well before arriving, initially they were answering emails that I should wait and it’s in transit,, now that it’s well past the due date no one answers and items still say in transit!!

15 September 2021
Unprompted review
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Reply from Blindspot Global

I make an apology on behalf of everyone at Blindspotglobal. Please know that your situation was an exception. As you can see from other reviews, we are renowned for taking ownership and caring deeply about all our customers. We can’t fix the past, but you have my personal commitment to enhance the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Rated 5 out of 5 stars

Fast service!

Fast service!
Great customer service assistants, helped me out to change the name for my test kit and provided me with new travel ref number within matter of hours. Couldn't be happier as I thought I was just about to loose £60. Well, it only took me to write an email and everything got sorted.
Really pleased with prompt delivery service, finding a box to send my sample back was also quite easy, I have used their website to locate the nearest one to my house. Got my results back the next day. Really happy, and would recommend their services

11 September 2021
Unprompted review
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Reply from Blindspot Global

Thanks for your review.

Rated 1 out of 5 stars

Scammers

I’ve order the fit to travel test, day 2, day 5 and day 8.
Day 5 never arrived, called them about it, the girl who picked up the phone said she would get back to me with a solution an a refund, but she never did. I’ve been trying to contact them since then but no one has answer my calls or email… Scammers

4 September 2021
Unprompted review
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Reply from Blindspot Global

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I offer no excuses; I do however apologise on behalf of everyone at Blindspotglobal and would like to say sorry for the level of service you received. We aim to improve and we have massively over the past few months.

Rated 1 out of 5 stars

PLEASE DO NOT BUY FROM THEM!!!

PLEASE DO NOT BUY FROM THEM!!!

Order a Day 2 kit never received, no customer support, no help, no one answers the phone or email. This company is a fraud. Please avoid.

1 September 2021
Unprompted review
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Reply from Blindspot Global

Hi, thanks for your review and may I apologise for the service you received there are no excuses. Your honest review has however brought to our attention that improvements needed to be made. Poor reviews allow businesses to track trends and implement changes, we have made changes and I believe for the better although to late in your case, please know your review has helped others get a better service. Once again thanks for your review and I hope you accept my apologies on behalf of Blindspotglobal.

Rated 5 out of 5 stars

Fast, polite, and efficient service.

Before booking our tests I had a number of questions about what would happen if we tested positive and would not be able to travel. These were answered promptly, clearly and politely by relatable people. We received both our tests, and our results, sooner than anticipated. Some confusion ensued when filling in our Passenger Locator Forms because I tried to use the number provided in the email from Randox which didn't work. An email to Randox seemed to generate an automatic response (!) with a new 'locator number' which also didn't work. For this reason I would give Randox less than 5 stars, but Blindspot were brilliant.

31 August 2021
Unprompted review
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Reply from Blindspot Global

Thanks for the review and taking the time to write one.

Rated 5 out of 5 stars

I have just returned from my second…

I have just returned from my second holiday and both times, Lauren has been fantastic! I can't remember how many times I have called her an angel. On the first occasion we attended the clinic in person and Lauren was extremely professional and accommodating. I had gotten the times wrong and she was still able to fit me in so I could comply with the Day 2 test requirement. She gave us the Day 8 tests to take home so we didn't have to travel to Chester from Manchester for them. Second time around, before I had even left for my holiday, the test kits for Day 2 and Day 8 had been delivered to my home address. Thank you so much Blindspot. I will continue to use this provider until these requirements are in place. Highly recommend them. 5 star service. Thank you again 🙌🏽❤

15 August 2021
Unprompted review
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Reply from Blindspot Global

Thank you, I will share your review with our customer service we do try our best.

Rated 5 out of 5 stars

Highly recommend this company and Randox!

OK, this is my second review. Last one I commented on the efficiency of this company. This time I have to comment on Randox, the company they use for the tests. Either we are got lucky or there is something odd happening. We had to have day 2 and day 8 tests and chose to have day 5 tests. In each case the result was with us the morning after we'd posted it. Just one thing. My wife's e-mail - which is a French ISP - 'hid' the e-mail for day 2, which is a problem with that company, not Randox, who were incredibly good when we rang and it was sorted pronto.

15 August 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic experience and very efficient…

Fantastic experience and very efficient service. Lauren Moran is a star. First of all, I read lots of reviews before buying any product or service and take all reviews into consideration. Did research and found this company that provides the PCR ( 72 hours) test for traveling abroad and day two and day 8 test kits for when arriving back. At first, when I read the reviews about the company, I was hesitant using them but because it was in Chester, near where we live, I decided to give it a try. What an amazing service. Lauren was absolutely amazing. We went to Beehive clinic in Chester where we met Lauren! She was very friendly, very professional, and explained how everything works, and all that will happen. Absolutely amazing service. Thankfully, I did not hang on to the negative reviews. Thank you, Lauren, and Blindspot Global, and the Lab for helping me visit my mum after a year. I was, ( we all are ) already stressed enough, you guys did phenomenally great. Thank you again!!!

13 August 2021
Unprompted review

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