Blikogvvsaalborg Reviews 50

I reached out to this company Autumn 2023 to help me troubleshoot an issue with the heating system - one of the rooms wasn't heating - and I was hoping it wouldn't be an issue with the actual piping (it wasn't). They had to order a new piece and install it - that part went great.

However, once the job was done, I never got the faktura from them. They obviously had my contact information, as I talked to them on email, phone and text, and they had my address. August 2024 I get a letter from their lawyer saying I never paid the faktura #123 and that I need to pay penalties - ended up paying 4k more than what the faktura was.

I reached out to them and the first guy I talked to was really friendly - said it probably was an issue with their system that the contact info was wrong, and that they were going to look into it. I call again 2 weeks later (today, 3/9/24) and after I quickly explain my issue to a new guy (don't know the name, he never introduced himself), the first thing he says to me is "why didn't you reach out to us to get the faktura? you knew you had to pay". I kindly explained to him it is not my responsibility to do that, and he then proceeded to have a really awful attitude, blame me for not reaching out to them (to do their job) not be helpful at all and refer me to their lawyer instead.

My next step is to talk to their lawyer and see if I can get my penalties back (I have all sorts of proof I never got the faktura) - but I can promise you I will never ever reach out to this company ever again, and will try my hardest to deter anybody from using them ever again.