BlackVue Reviews 

Why can't I ever connect my phone to the camera, If I ever want to view anything I've got to remove the sim card and use my PC. This is the worst dash cam I've used.

Ok camera, but the app is a total mess.
When i bought the camera, the app was ok. Not good, and not bad. But it was working ok.
Then...later on Blackvue decided to rebuild the app totally. And here we are talking about that you can't turn on wifi on the camera first, and then start the app.
No, these developers at Blackvue thought the app should start with checking for latest version online.
So if your phone already had connected to the camera you have to turn of wifi again, and the let the app go online.
And from there on, you are bugged with adverts about their totally useless cloud solution that costs a ton of money.
I mean, if you pay for the camera, you should at least expect an easy to use app that only do two things:
1. Change and adjust settings on the camera.
2. Download videos.

That's it! If someone absolutely want to to use the cloud, put it in another app, but let us users with basic needs have our app without being bugged!

I own the Blackvue 750S - 2Ch dashcam.
I messed around with this for 5 hours today only to find out why the camera won't connect to the phone.
The problem was quite simple... Connect camera via wifi and
Start the app... then deactivate the 4G data and start the camera search, otherwise the app will search for the camera in the 4G network.
The app also cannot be started without the 4G network...since it is looking for updates. "Really Unnecessary"
My camera costs €300...the new generation costs over €900
A dash cam is only as good as its software... and even the cheap China cams are better
I also can't run the current software on my Android Auto Radio because the click next buttons are below the visible screen. Scrolling is also not possible here.
That's why I'm using the first (3.18) Android version for my car radio.
Conclusion... If you don't have the knowledge or the patience to deal with these problems, you should definitely look elsewhere. There are enough manufacturers... look around the net and compare until you find something suitable.

The reviews here say enough to keep your hands off Blackvue

Sadly I can’t rate this dashcam higher but there are just too many issues. Idiotically they fixed the ‘can’t sinc camera to phone’ issue then updated the app so it doesn’t work again. I also suspect a lot of issues occurred with stop/start technology in new cars. My cameras shut off at traffic lights and junctions as the car slips into battery saving mode ( it’s a petrol fiesta titanium, go figure) so the cameras continually shut down which is useless as they take ages to start again. I wouldn’t mind if the system went into parking mode but it doesn’t at all as the car, again goes into battery saving mode and shuts everything down. It’s a modern car and you’ll recognise that you can’t even sit to listen to the radio. It shuts off so what chance the cameras? Well hopefully the sexy little OBD plug should sort out the issue but doesn’t. I wish I could have my money back as the only way to view any video ( if taken) is to remove the SD card to plug into a laptop. Hard work and very expensive piece of kit. It should work so why doesn’t it??????

You had better hope nothing ever goes wrong with your camera. Customer service is a complete ghost. They won't help you. Take hours or days to respond and will close out your requests without fixing the problems. Worst experience I have ever had with even seemingly small issues.

If I’d posted this review back in March 2023, the company would have got 1 star as I was caught up in the new app launch fiasco that just prompted me to park the issue.

However, plucking up the energy to contact the support centre has led me to post a 5* review to acknowledge Jamie C’s professionalism in dealing with my error and fixing the connection issues.

This was and remains a premium product, but has a lot of reputation work to build on

my camera from the beginning wasn't working properly,horrible app, commands not working,rebooting himself 3 time a day,drowning car battery by a day,clouds not connected message often,and finally is broken down already in one ear time.we have car accident camera was on but recording on the clouds failed.This product not worth any money,even if you get a gift,trow that away

Update: given that last year they came out with the Elite 8 which had HDR, I decided to give Blackvue one more chance. Seems that with the Elite 8,and whichever app version they're using now, the problems have gone away, I could now connect to the camera without any issues, so I've updated my ratings to 4 stars, if the functionality stays the same with no issues, I'll bring it up to 5 stars.

Sadly, I've come to the conclusion that I'll need to move on to a different company. I've had Blackvue cameras in my cars, and connected them in friend's cars since the DR450 came out, in total we purchased about 10 cameras. Now with the overly complicated, non-functioning app, trying to download videos is nearly impossible, even with the new app "upgrade", plus I still see this "VPN on" message as soon as I open up the app, I never saw that with the old app, I just want a clean, no fuss app. Having a dashcam should give you peace of mind, in the event something happens, now I'm actually stressed driving around wondering if I'll have a video if something were to happen, and because of that I will need to replace my Blackvue cameras with a different brand.
I'd like to add that, Blackvue had built a solid reputation over the past few years, but it seems that they're willing to destroy what they've built in a matter of months, because of bad decisions, don't sit on your bad decisions before it's too late. Scrap the new app with all it's nonsense features and go back to the basics!

After doing an RMA for my camera, it took 2 months only to receive the camera back, but another fault for a completely different reason.
Never gonna get my $750 back

I can’t give this a minus start rating or I absolutely would.

Customer support is nigh on non existent. When you do get to speak to someone in technical, they’re not helpful. The camera itself, when it works is great but the interface, the app and the general “ support” is woeful, especially for the money they charge for this kit. If you’re looking for great quality cameras, then sure, Blackvue are great. If you’re looking for ease of use with great customer back up, then don’t waste your money. There are better options out there that wont let you down when the thing stops working.

*** Having seen so many one star reviews about this, I’m seriously considering starting a class action suit against BV ***

Anyone feel the same way? I too bought the LTE unit, it doesn’t work. I went a spoke to a specialist and he showed me that the LTE function is only available in the UIS and Canada! So why are you selling this in markets where they know it doesn’t work!

I am retired so have time on my hands. So pissed off at being utterly conned. Either a class action or maybe multiple complaints to trading standards. I reckon we could ALL get a refund that way?

Any takers?

Extremely pissed off in the UK.

After the initial 3 month software and firmware issues, I'm happy with the camera. It's a good quality product. Still, software needs some improvements like SIM signal and status, otherwise no-one have a clue, is SIM working or not, even SIM provider. Software developers need to understand, creating mess in the software updates, causing customers' devices to be unusable. The product is customers, not developers. Customer service needs improvement a lot. Thanks to Jane from Customer Support. Manuals are in miniatures.

I've had the Blackvue 900s 2Ch for several years and it's been a horrible, frustrating experience from the very beginning. Sketchy performance not to be relied upon. The product, app and tech support are sub par. As the reviews show, the app is laden with bugs. Constantly! Great concept but don't expect reliability. Better, less expensive products on the market to choose from.

The product is going in the trash.

I don’t even know where to start with this.
It never connects to download videos, doesn’t always record what’s needed, takes over your phones wifi when you get in the car and stops you using anything. For £450 two years ago it should be better.

Im sitting here with the camera in my hand after taking it out of the car wondering why it’s so poor and preparing for the level of effort I have to now put in to get what I need from the camera. Totally unfit for purpose, every time you need footage from it give yourself hours to do it. It’s so bad I have been thinking an old phone recording on the dash is much better.
When we change our car this camera is going with it. I’d like at her give it away and lose the £££ than pay for someone to fit this thing in the next car.

1. Spend lots of money on the top of the range 900 LTE dual camera system,
2. Get it installed by a professional installer
3. Download the app
4. Connect to the camera with your app
5. constantly get logged out by the app, even though apparently you are still logged in????
6. uninstall the app, and then reinstall the app to get access.
7. log back in (it advises you that you are already logged in, regardless choose override)
8. Reconnect your cameras and cloud
9. DO THIS EVRY FKN DAY
10. Throw the POS into the garbage bin, cut your losses, and buy a dashcam system that works (NOT BLACKVUE)

Worst app experience in my entire life. DO NOT go near this absolute junk.

Cannot give enough praise to Chaim and Chris who were outstanding with their customer service, their patience and their knowledge. My husband and I are not the most computer savvy but they were both helpful and knowledgeable. Our BlackVue needs to be sent back for repair so this review is based on the lead up to the return for service. BlackVue please note these employees are a credit to your company.

If I could give this company a ZERO rating I would!!! Buyer beware!!! As stated by others in the reviews, customer service with this company SUCKS!! I received my DR970X 2CH with LTE on April 29, 2023. I’ve had nothing but problems since!!!

One of the major reasons I went with BlackVue was the ability to see my car when I’m away from it as long as there is 4G LTE service, well, needless to say it’s unreliable. The camera constantly disconnects and reconnects with the cloud. I’ve been on the phone and sent emails to BlackVue but have not gotten a resolution to the problem. This company touts itself as the best in the industry. It’s a lie!!! For what they charge for the camera, you would think it would be stable and reliable. It is NOT. If you buy from this company you’ll be frustrated, pissed and your blood pressure will rise.

Consider yourself warned! DO NOT BUY BLACKVUE!! You’ll be sorry! I’ll be returning my camera and looking for another company.

The camera was in my car for a year and worked fine. Blackvue updated their iPhone app app and I cannot get it to work. I was on with tech support three times and thy have not been able to help me. I started calling them on Friday. I have called seven times (on hold for over one hour total) and they did not answer. Recording says "wait time six minutes." Six minutes comes and goes and no luck. These people are horrible. Customer service is lousy.

Can go days without recording and loves to be reset all the time every time you want to play something back it can take an age for app to connect then you probably have to re pair it again. Most of the time the footage is not there in park mode it seems to record and tells you every time there has been an impact overall a waste of time better off buying a cheap one from China which it probably is then just re branded to sum expensive poor software shocking app steer clear of this one

I can’t believe the amount of one STARS…… my unit was working very good for two years, sent it for repair recently to Lanark ( Really helpful team) got it back, however, guess what can’t connect to the app tried several times with no result….come on Black Vue sort the issue out, we are your customers after all.

Spent £350 on a front+rear camera inc fitting. 54wks after purchase our car was hit by unknown driver at the rear. When checking the recording we found it hadn't been recording at the rear. We contacted Halfords and Blackvue and both informed us as it was just over a year old they would not replace or assist. Even said the fault was due to damp in the car. Year of car is 2021 so no damp!! just a sore excuse for poor quality equipment
Don't waste your hard earned money!!