Blackview Reviews 

3,895
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall due to widespread reliability and support issues. Customers frequently encountered faulty products, unexpected hardware failures, screens breaking, and poor battery life shortly after purchase. Consumers also described customer service as entirely unhelpful, extremely slow to respond, and dismissive when handling warranty claims. Buyers often felt ignored or blocked when trying to resolve their problems through official communication channels. Though some reviewers were happy with certain durable models and appreciated the helpful assistance, others faced ongoing technical challenges. A few users noted that getting spare parts or proper repairs proved exceptionally difficult and expensive.

What people talk about most

Product

Clients share ambiguous opinions on product, highlighting both durable features and significant hardware... See more

Customer service

People report negative experiences with customer service, noting that after-sales support is extremely slow... See more

Quality

Customers had negative experiences with quality, expressing deep disappointment over hardware failures that... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected financial burdens and... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing deep frustration with unresponsive channels and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a BL8000 for my partner for Christmas at the end of November. Arrived within a week, NOT WHAT IS SHOWN in video reviews though so BUYER BEWARE! the company have been the opposite of helpfu... See more

Company replied

Rated 2 out of 5 stars

Ar using black iew phones for nearly ten year without issue the one time I had an issue I was severely disappointed with the customer service. After carrying out the tests requested with the night vis... See more

Rated 2 out of 5 stars

Good phone software is annoying. Be prepared to have adware included with the phone. System wallpaper and sports notifications are forced on and cannot be turned off.

Company replied

Rated 4 out of 5 stars

Bought a Hero 10 (flip phone) for the UK, phone looked great but had problems immediately with the screen making the phone unsusuable. However, my good review here is based on the company overall. The... See more


Company details

  1. Cell Phone Accessory Store
  2. Cell Phone Store

Written by the company

Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(3,895)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good smartphone

I purchased a Blackview smartphone. The delivery was fine and the phone itself works well with no issues. It is Android which is my preferred operating system and so far I am happy with this

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Blackview phone

I’ve been using Blackview phone for a while and I’m impressed! Great battery life, durable build and good performance for the price.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

2nd Blackview Device

Bought my 2nd Blackview mobile phone and I'm just impressed with this device as I was with my first one.
It operates using android and the menu layout is exactly what I'm used to.
The build quality is actually really good considering the device I have(Wave 8)Is a budget handset.
It has all the features built in that I rely upon such as 128GB of storage, Bluetooth, large display, long battery life and a 13 MP camera to mention just a few of the features.
Loving my Blackview device.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Great phone

Bought a mobile phone from this brand.
Tough little thing, been dropped a few times with no damage.
Easyvto use and navigate.
Great value for money.
Will definately buy this brand again when I need a new phone.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Great phone

recently purchased this smartphone and I’m extremely satisfied. Its performance is outstanding, the camera takes amazing photos, and the battery lasts all day. The sleek design and user-friendly interface make for a great overall experience. Highly recommended for anyone seeking quality and reliability.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

great budget phone

I am surprised how fast this phone works! It was very easy to set up and perfectly compatible with the Speed Talk sim card I put in the phone. The apps that I loaded on this phone were easy to use and the updates to all the apps happened quickly and efficiently. Putting the screen protector on the phone was terrific and went on with very little effort (usually with cell phones this always a hassle). I put on my Facebook app and that has also worked flawlessly. Videos also play very well on the phone and there is a lot of storage on this phone (128gb comes standard that can be expanded up to 2tb) so I can store a lot of pictures. The phone takes very nice pictures as well. Compared to other phones I have had in the past this really is one of the best I have had. This is definitely the fastest phone I have ever had. So overall, I really like this phone and I believe the cost is pretty reasonable as well. I would recommend this cell phone to anyone.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy with the brand

I am very happy with the brand. Have actually few items like tablets and phones and I would recommend them to my friends and family

11 February 2025
Unprompted review
Rated 5 out of 5 stars

At first I was hesitant to bought a…

At first I was hesitant to bought a product from this company but I’m glad that I tried as the quality is really good and the price is affordable. I bought a blackview phone and there’s a lot of useful features that I can used. Overall I am happy and satisfied on this brand.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Good quality, fair prices

I have had a couple Blackview phones over the years, not sure about some of the negative comments as my experience has always been really good. The phones are fairly priced and always very durable. My current phone is a Blackview BV9300pro which is exceptionally good. It looks the part too. I'd buy Blackview again.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Blackview is a solid choice for rugged…

Blackview is a solid choice for rugged smartphones, offering durable devices at affordable prices. Their phones are built for extreme conditions, featuring waterproofing, shock resistance, and long battery life. Performance varies by model, with mid-range specs suitable for everyday tasks but not high-end gaming. The cameras are decent but not flagship-level. Blackview also makes tablets and smartwatches, maintaining the same rugged focus. If you need a tough, budget-friendly phone for outdoor work or adventures, Blackview is a good option. However, software updates and long-term support can be inconsistent.

10 February 2024
Unprompted review
Rated 5 out of 5 stars

BLACKVIEW BV9300

My experience is using the BLACKVIEW BV9300 phone. Now I work as a bike courier. I attach the phone to the handlebars. It is important for me that I can continue working even when it is raining outside and I do not worry that the phone will not withstand and stop working in such conditions. Several falls, rain, snow, but the BLACKVIEW BV9300 is always in operation and I am sure of it.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Had some great products from them

Had some great products from this company including cameras and mobile phones. Found the quality to be good and reliable as using the camera for security surveillance and seems to be doing a good job at capturing motions. Few false motions but this is better than complete misses. The phones are decent and are android based so have all the necessary apps you would need. Overall found them to have a good product line.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

I bought a phone and a tablet

I bought a phone and a tablet, and both have been fantastic. They were well-described, and the quality of both devices has been great. I haven’t had any issues with either one.

6 February 2025
Unprompted review

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