Excellent service from Peter and Olivia at Blacks today. I went in looking for a pair of waterproof outdoor trainers and Peter couldn’t have been more helpful. I must have tried on seven different pai... See more
Company replied
Location
Switch locationMeadowhall Shopping Centre, 2 The Arcade, S9 1EH Sheffield, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scott & Malin really took time to answer all my questions and provide great insight to what would be the best product for me, without any hard sell. Even comparing products they didn't carry to see if... See more
Company replied
How refreshing to walk into a shop to buy walking shoes and to find staff who are there, so helpful, and also extremely knowledgeable! Alex couldn’t have been better, recommending which brand would pr... See more
Company replied
The returns process was horrendous. I had to visit the store 3 times to obtain a refund. On the 3rd occasion the store advertised that they opened at 9am but didn’t open actually open until 10:23 that... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Meadowhall
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Meadowhall Shopping Centre, 2 The Arcade, S9 1EH, Sheffield, England, United Kingdom
4.8
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent visit
Went into store. Scott handled the sale. Very good. Not pushy. Perfect.
Hence leading us to make purchase of good quality items to the tune of a paramo coat and a fleece top. £500
We came into the store as it looked clean. Well stocked and modern.
Thanks.
6 June 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lovely clean shop
Lovely clean shop, sale assistants very attentive, friendly and helpful. We were served by Alex, he was able to advise us and recommend stuff that we needed.
5 June 2026
Unprompted review
Reply from Blacks - Meadowhall
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Alex really helped a lot
Alex really helped a lot! He basically told me everything I need to know to pick my first pair of hiking boots.
4 June 2026
Unprompted review
Reply from Blacks - Meadowhall
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Shela who served me was very polite and…
Shela who served me was very polite and nothing was too much trouble she served me quickly and efficiently
3 June 2026
Unprompted review
Reply from Blacks - Meadowhall
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
We got served by a young lad called ry …and Alex
We got served by a young lad called ry And the reason for me returning to this shop was because of Alex , he really knows his knowledge when it comes to personal preference. These guys really are extremely helpful and go above and beyond to make sure the customer is satisfied. Much appreciated, Meadowhall Sheffield
30 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Scott and Ellie were so helpful and knowledgeable helping me to choose walking shoes
Bought some walking shoes today the staff were so helpful and knowledgeable
29 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very informative and great advice from…
Very informative and great advice from Ellie!
26 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Nice looking shop with alot to offer
Nice looking shop with alot to offer, the best part was our server Alex who gave us alot of detail on what to buy and why really showing he knows his stuff, he was very friendly and made the experience 10x better than it wouldve been. 5 starts for a reason.
24 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Awesome feedback from me
Awesome feedback from me, great relaunch event, great stock available, great music, and AF refreshments, and bagged a deal. Will be back
22 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Ellie was very friendly and helpful
Ellie was very friendly and helpful, thank you!
9 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great experience at the store in…
Great experience at the store in Meadowhall. Was looking for a waterproof coat and was spoilt for choice.I was served by Sheila who was very friendly and helpful.
Satisfied customer
13 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
We were well looked after by Alex at…
We were well looked after by Alex at the Meadowhall store , he answered all our questions about our purchase and made our visit a good experience .
2 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Rhyas was approachable
Rhyas was approachable, friendly and knowledgeable on the shoes I was looking for (shoes with support and comfort). Offered great advice.
One happy customer!
9 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Great staff
Kasper really helped me find the right pair of shoes. He was really knowledgeable about the brands and models in stock and was happy to get as many shoes out as it took to find the right ones! He was very professional and also picked out some socks that will be perfect for the kind of hiking/running I do. I can't wait to get out on the first walk with my new shoes!
8 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Amazing customer service
Amazing customer service! Alex was extremely knowledgeable and couldn't help us enough. Really appreciated his advice and friendly service. Thank you Alex!
7 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Casper was really helpful
Casper was really helpful, knowledgeable and easy to talk to. He listened and gave me great advice
7 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I learned more about shoes while I…
I learned more about shoes while I visited than I ever thought I needed. I found some very good shoes because of it and I'm happy with what I got. Thank you Alex.
1 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Alex was very helpful and a master of…
Alex was very helpful and a master of his craft. Made shopping for new hiking shoes very easy and elaborated on a lot of doubts. This guy deserves a raise :)
Thank you Alex
1 May 2026
Unprompted review
Reply from Blacks - Meadowhall
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Thank you Josh for sticking with me…
Thank you Josh for sticking with me while I tried on many walking shoes tonight. You came over to help, listened to what I was looking for and what I didn’t want and then guided me with your knowledge to a perfect choice. A true asset to Blacks. Thank you again. Andrew & Hilary.
28 April 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Excellent service as always!!
28 April 2026
Unprompted review
Reply from Blacks - Meadowhall
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.