Blacks - Aintree Reviews 

Sales assistant Vicky was very helpful, polite and courteous. My husband knocked over a display but she told him not to worry about dealt with it without any fuss.
Thank you Vicky for your help in our purchase of buying hiking shoes/boots.

1 star as no option to give zero star
Purchased a pair of Brasher trousers in Keswick
size 12 but short length ( by mistake )
Asked to exchange for size 12 regular length in the Aintree store ( nearest to my location but still 25 mile away )
Clearly unworn
With tags
With receipt
No joy as outside the 30 day rule
Wasted journey
If bought in November the 60 day rule would have applied
Will not be shopping at Blacks again

The Aintree store provided excellent service, particularly from Callum, who went above and beyond to assist us and even offered us brilliant discount.

Went to store today wrong items sent from ultimate outdoors
Martin & Lewis were really helpful excellent customer care & sorted my order out correctly.
One of the best customer service I have had, nothing was to much trouble.
Will definitely shop here in future.

Popped into the store to look for a Christmas present. Grace was very helpful and explained about the offers that were currently on for certain products.

Excellent customer service from Adam in the Aintree Liverpool store.
Very helpful and polite

Extremely helpful & Fantastic service.
By both ladies (Vicky & Emily) 💯

Jack sorted me out, good customer service from all staff good selection of products

Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually sceptical about Black Friday deals, however I knew the price of both purchases had been genuinely reduced. Even better, we got Blue Light discount as well.

I bought a pair of walking boots and a pair of walking shoes. When I got home I realised the boots had odd coloured cuffs. I returned the following day, so we could get a matching pair. It was swiftly rectified and a partial refund for the trouble. Happy with the customer service given by Martin

Excellent help from staff member who was also very polite

I went into Aintree Blacks today to buy a couple of men's fleeces. I was pleasantly surprised with the offers available in the store. I got to purchase 2 fleeces at a bargain for myself which I couldn't walk past.
Adam who served me was very helpful.

Tonight I was served by Vicky who had excellent customer service and went out of her way to help with an exchange for me. Thanks again.

Fantastic customer service from Vicki. I was buying a rucksack and she explains that the one that I had chosen was probably not robust enough for the job. She then looked to see whether I would be able to get a better deal.

Went to Blacks in Aintree for a new Berghaus coat. Vicky was very helpful, price matched the coat to the online price, which was great and advised me of some half price cleaning and waterproofing products, which will come in handy in the future. Would happily recommend.

Good choice of equipment and all the staff very friendly & helpful, especially Grace, who put a jacket aside for me when the new delivery came in.

Vicky the sales assistant was very helpful, great customer service. I’ll be back!

Visited Blacks and I have to say the staff are always very helpful. On this occasion Vicky was super helpful especially with our son who has autism. Vicky was very helpful with looking for a coat and very patient with him which made the experience stress free for all of us. We are regular customers to the Aintree store and it is always 10/10 for us on service. Thank you

Great customer service from Vicky.
Loads of stock and good advice given whilst there. Surprised at how competitive the price was, the jacket I bought was cheaper than I expected. Highly recommended.

Staff available and very helpful.