While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

For the past months I have been harassed by these people trying to get me out of $355 after taking $200 from me already. They are now messaging my personal phone. I'm being told no matter who I contac... See more

Rated 1 out of 5 stars

I had a horrific experience at the location in beavercreek, Ohio. My food came out cold which was a bake potato and asparagus. The waitress was very rude and unprofessional her name is Zhia (maybe Zen... See more

Rated 1 out of 5 stars

Run, don't walk away from this incompetent outfit. Was on phone for an hour with my 98 year old mother trying to reopen an account they locked. The incompetent girl rep finally put me through to an... See more

Rated 5 out of 5 stars

I just want to give a shout out to Eliza Roman. I was really needing help and I had to go through the phone chain and be transferred multiple times. She was so wonderful with helping me and made a lar... See more

Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Fund Management Company
  5. Investment Company
  6. Non-Bank Financial Service

Information provided by various external sources

BlackRock, Inc. is an American global investment management corporation based in New York City.


Contact info

1.9

Poor

TrustScore 2 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(71)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company stole my pension now I…

This company stole my pension now I have to rely on state pension….. it’s all good the U.K. government let them get away with it….. who’s laughing now U.K when I tell everyone not to get a pension because you manipulate it……. Poor state pension…

18 May 2023
Unprompted review
Rated 1 out of 5 stars

This company isn't doing well

This company isn't doing well and I cannot recommend their products or services. Customer service is very lacking and you can never reach anyone anyway. No one even acknowledges you when you walk past the counters. So hungry!! I would stay far away from here. They need some serious help if they plan to stay relevant in the near future.

31 August 2023
Unprompted review
Rated 1 out of 5 stars

Not recommended

Very bad and unprofessional customer service, clearly with no internal communication.

This is not what you would expect from a giant such as Blackrock.
Xtrackers' customer service >>>

25 July 2023
Unprompted review
Rated 1 out of 5 stars

Heavily into fossil fuel investment

BlackRock are one of the top investors in fossil fuels and it's increased investments at a time when all sensible investors don't want to use their money to further wreck the climate. They will have to change their attitude before I invest my money with them.

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Eliza Roman

I just want to give a shout out to Eliza Roman. I was really needing help and I had to go through the phone chain and be transferred multiple times. She was so wonderful with helping me and made a large effort to help get my payment to the school in time after the previous check never arrived. She made a difficult, frustrating, and stressful situation better.

12 September 2022
Unprompted review
Rated 1 out of 5 stars

All roads lead back to them a mega…

All roads lead back to them a mega billion company that practically own the world you should all look at your banking and pensions and see that it leads to these people who own 90% of the worlds media ! That alone is frightening they can tell the world what THEY want them to hear... NO company should have a monopoly look into who your helping now. Alone we are not good together we are a FORCE to be reckoned with.

19 June 2022
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid.

Another review from me, this so called pension investment company, who are in Cahoots with pensionbee, have to date lost me over £7600 in the tailored plan since December 21.
Please people of the UK with pensions it's about time we stood up to these companies that are slowly stealing our money so that we will never retire.

17 February 2022
Unprompted review
Rated 1 out of 5 stars

Incompetent customer service

Run, don't walk away from this incompetent outfit. Was on phone for an hour with my 98 year old mother trying to reopen an account they locked. The incompetent girl rep finally put me through to an incompetent manager named Caitlin who apparently couldn't operate her phone as she couldn't hear us. Gave up, called back, got a very competent rep named Zach who finally got access resolved, kudos to him. The 1st rep and Caitlin should be fired.

20 January 2022
Unprompted review
Rated 1 out of 5 stars

what a mess

what a mess. i purchased shares in my son's 529, and specified ACH transfer from my checking account. blackrock sent a confirmation, with confirmation code XXX. Later that day my wife purchased additional shares in the same 529, and specified ACH transfer from my son's savings account. In blackrock, there is no record of my wife's transaction. In transaction history, transaction XXX shows as coming from my son's savings account (not my checking account) but in actuality, the funds came out of my wife's checking account (which was not even linked to the 529 at the time of my transaction). now we have no confidence that future transactions will come from the correct account, which is concerning because we have an automatic monthly transaction. We will need to keep extra funds in 3 bank accounts now, since we have no idea which account will transact. I believe this is mostly due to a garbage website design. Little things during online setup provided hints that web transactions will be problematic. (for instance, when you register a bank account, 4 instances of it show up in the list of connected bank accounts).

15 December 2021
Unprompted review
Rated 2 out of 5 stars

Too much going on

I wanted some exposure to some green energy/sustainable ETF's so I visted BlackRock's Ishares platform and unfortunately was spoilt for choice in a negative way.

I found the site felt crowded, however, the filtering system worked ok, and when I eventually looked into some of the ETF's that on the face of it looked decent (taking into consideration the aim of the fund, inception date, fees, ratings etc) I found a large number of companies in the ETF were not what I would classify as green.

In fact, they were very large corps that I would say were making an effort to meet ESG requirements rather than entities fixed on solving real-world problems.

13 October 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look