Blackleaf Reviews 

5,887
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I wish I could give 0 stars. I purchased a set for my son and only received the shirt. I sent numerous emails and still did not receive the other part of my order.

Rated 5 out of 5 stars

First time buying from Blackleaf and very happy with the whole experience. Wanted a Rab waterproof coat and found that the best price with an added discount was through the Blackleaf website. Read the... See more

Rated 5 out of 5 stars

Fantastic product, really good quality and very warm. Even the zips and fasteners feel good quality. No complaints. Overall experience of Blackleaf was very good! Easy to navigate website, good pr... See more

Rated 5 out of 5 stars

I ordered a jacket on Thursday in the morning, and on the next day I received my parcel, in perfect condition; it smelled like a perfectly new item what is actually very important for me. My jacket wa... See more

Company details

  1. Streetwear Store
  2. Bags and Luggage Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Sunglasses Store
  6. Women's Clothing Store

Written by the company

Backed by a team of experienced adventurers at every level, we aim to inspire active and stylish living through a bespoke range of specially selected products and brands.


Contact info

3.8

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(5,887)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Knowingly send wrong size.

They deliberately and knowingly send out the wrong product then make the enquiry and returns process an unnecessary lengthy and complicated process.
I ordered boots and they sent out wide fit variant which I did not want and was not mentioned on the product listing.
The boots don’t fit correctly and are not what I ordered, yet they insist they are correct and are reluctant to exchange them after I had made enquiries as to why they sent wide fit which wasn’t ordered.

15 December 2022
Unprompted review
Blackleaf logo

Reply from Blackleaf

Hi Danny

Thank you for your review.

I am sorry to hear about this issue. Can you please provide us with your order number and a colleague will reach out to offer assistance.

Apologies for any inconvenience.

Miguel - Customer Experience - Blackleaf

Rated 5 out of 5 stars

RAB Kinder Smock (Graphene)

Fantastic product, really good quality and very warm. Even the zips and fasteners feel good quality. No complaints.

Overall experience of Blackleaf was very good! Easy to navigate website, good prices in comparison to others and discount on top of that! Ordered after 9pm on Friday. Had an email the next day to say it had been dispatched. Arrived on Sunday. Great service. Would 100% use again and recommend!

9 December 2022
Rated 2 out of 5 stars

I paid for next day delivery as I…

I paid for next day delivery as I wanted the item to use . This meant it should have arrived on Saturday. I am still waiting to receive it despite having paid the premium price for delivery. I get a message each day saying it's been delayed for another day. Whilst I appreciate this may be the carrier's fault and beyond your control I am disappointed.

9 December 2022
Blackleaf logo

Reply from Blackleaf

Hi Helen,

Thank you for your review.

I am sorry you have not yet received your order. I have had a look at the tracking and it should be delivered to you today. We will of course pass this feedback on to the courier.

Apologies for any inconvenience caused.

Stephen - Customer Experience, Blackleaf

Rated 5 out of 5 stars

I had never heard of Blackleaf

I had never heard of Blackleaf until my recent purchase with them but I will certainly be using them again. They are a top class company to deal with from start to finish. My order arrived very promptly, I ordered two sizes and returned one of them. My refund was issued very quickly. I cannot recommend them enough.

12 December 2022
Rated 1 out of 5 stars

Are you having a laugh.

Are you having a laugh.
Ordered boots, paid
Still no sign, no word as to what's happening.even after email sent
Very poor
Ordered boots from millets same day for my son was delivered by Tuesday

Update.
Boots finally arrived Sat am.
The issue I had was the lack of correspondance from yourselves and royal mail.

3 December 2022
Blackleaf logo

Reply from Blackleaf

Hi Mr Cannon,

Thank you for your review.

I am sorry for the delay with your order. This is mainly due to the royal mail strikes and subsequent delays. We have been advised that these parcels are still on the way and should be delivered soon.

Apologies for any inconvenience caused.

Stephen - Customer Experience, Blackleaf

Rated 5 out of 5 stars

A clothing company to trust

This was the only company I could find who stocked the Barbour international wax jacket in my size and at a brilliant price also their return policy was second to none.
I can highly recommend this company with no reservations at all.

2 December 2022
Rated 1 out of 5 stars

I have not received my order and…

I have not received my order and constantly chasing their customer service is a nightmare. No one gets back to you no one is resolving my issue. It’s been over a week since my parcel shows as delivered and I have not received it. This company is a joke.

Royal Mail shows parcel has been delivered weeks ago. I’ve not received it and your company does nothing to help. Avoid!

1 December 2022
Unprompted review
Blackleaf logo

Reply from Blackleaf

Hi Louise,

Thank you for your review.

I am sorry for the delay with your order. This is mainly due to the royal mail strikes and subsequent delays. We have been advised that these parcels are still on the way and should be delivered soon.

Apologies for any inconvenience caused.

Stephen - Customer Experience, Blackleaf

Rated 5 out of 5 stars

I ordered a jacket on Thursday in the…

I ordered a jacket on Thursday in the morning, and on the next day I received my parcel, in perfect condition; it smelled like a perfectly new item what is actually very important for me. My jacket was on a huge sale, I have never seen such a good offer. What I also liked about the Blackleaf is that it sells only the high-quality brands. Highly recommended!

30 November 2022

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look