Dear Sir/Madam, I have Unforgotable exceptional & excellent customer service experience, Step by step From Represtative, * Welcome * Lesson me first * Ask about Personal information *... See more
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Review summary
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Reviews shaping this summary
I am insanley pleased with the customer service, also they undersatnd you and will fix your issue asap.There patience is also really good and im easily giving 5 satrs with no question. they did it fas... See more
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For whatever reason, my giftcard did not arrive in the mail. When I called to request a new one be issued, I asked if it would be possible to receive a replacement issued as a virtual card and they s... See more
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I usually do not like talking to call takers as they usually are script readers it was noice to talk to Janet as she did what I liked she listened to my problem and resolved the issue. That’s all a... See more
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Company details
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank You.
Thank You For Helping Me With My Card Issues I Really Appreciate That <3
7 April 2026
Unprompted review
Reply from Blackhawk Network
Dear Mari,
Thank you for the kind words and appreciation! We’re happy to hear that our team was able to help resolve your card issues and leave you feeling supported. Feedback like this means a lot to us, and we’re grateful you chose to share your positive experience.
Warm regards,
Josh R.
Blackhawknetwork.com
The agent was friendly spoke clearly…
The agent was friendly spoke clearly and explained everything to me
6 April 2026
Unprompted review
Reply from Blackhawk Network
Dear Donna,
Thank you for sharing your experience with us! We’re glad to hear that our agent was friendly, communicated clearly, and took the time to explain everything thoroughly. Providing clear and supportive assistance is very important to us, and we truly appreciate you taking a moment to recognize that.
Warm regards,
Josh R.
Blackhawknetwork.com
Scammy operations by Blackhawk Network
I bought a Blackhawk Network gift card in the amount of $100.00 and had an unfortunate experience with my gift card purchase on Amazon.com. Upon activating the card, I discovered that it only had a balance of one penny, and upon investigation, the card oddly showed a fraudulent transaction on the day of activation, a scammer spent $100 on Walmart.com. I immediately contacted Blackhawk customer service and followed all required steps, and a replacement card was sent only to have the same problem with the replacement card. Upon activation, the replacement card with a zero balance on it.
Despite numerous attempts to rectify the situation with the card network, I have encountered prolonged excuses, additional requirements, delays, and difficulties.
After numerous calls to them, emails, and submitting the requested documents of proof, it has become evident that the gift card company has failed to deliver the expected value, and left me without a resolution. Regrettably, the process of obtaining a refund through the card network has proven to be unsuccessful, leading to a financial loss.
It is disheartening to acknowledge that despite my best efforts, the company and Cardholder Dispute Services seem unresponsive to rectifying this issue, and I feel compelled to share this experience.
Blackhack decided that there was no fraud in the expense by someone else at Walmart.com. What they don't get is that someone has been buying scammily on my Walmart account, and the last four numbers of the fraud person's phone are 5885. I have never had a phone with those ending phone numbers. There is no way to talk to a person at Walmart, and Blackhawk Network makes bad decisions.
26 February 2026
Unprompted review
Reply from Blackhawk Network
Dear Wendy,
We’re very sorry to hear about the experience you’ve described and understand how frustrating and concerning this situation must be, especially after purchasing a $100 gift card, encountering fraudulent activity immediately upon activation, and then facing similar issues with a replacement card. We acknowledge the impact this has had, including the time spent contacting our teams, submitting documentation, and awaiting a resolution, only to feel that the matter remains unresolved. This is not the experience we want for our customers, and we’d like the opportunity to review your case further. Please check the email sent from noreply.notifications@trustpilot.com and reply with your contact details and any relevant case or reference numbers so we can locate your information and continue assisting you directly.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/12/2026:**
Hello Wendy, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
Don't buy gift cards from BNH unless…
Don't buy gift cards from BNH unless you are prepared to lose the money and give up your personal information.
They will lock your gift card for no reason and ask to sent personal documents, photo ID and selfie to unlock. Reporting their fraud to Federal Trade Commission and Better Business Bureau
10 March 2026
Unprompted review
Reply from Blackhawk Network
Hello Jane,
Thank you for sharing your experience. We understand how frustrating it can feel when a gift card is temporarily restricted and when additional verification is requested, especially if this was unexpected. Please know that these measures are in place to help protect customers and funds from unauthorized activity. We would like the opportunity to review your specific case and assist further, but we will need your details first. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond to it so our support team can securely gather the necessary information and follow up with you directly.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/07/2026:**
Hello Jane, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
Reply from Blackhawk Network
Hi Yvette,
Thank you so much for taking the time to leave us a 5‑star review. We truly appreciate your kind words and are glad to know you had an awesome experience with Blackhawk Network. Your feedback means a lot to our team and motivates us to keep delivering great service. If you ever need assistance in the future, we are always here to help.
Regards,
Maurice V.
Blackhawknetwork.com
Company operates like a scam when ironically it's trying to avoid scams.
I’m writing this as a technically savvy person who knows how systems should work—and Blackhawk Network is a total failure. We bought gift card at Publix, and because of the cheap cardboard packaging, the numbers tore off the moment I opened them. That was just the beginning of this disaster.
I have called their support line three separate times:
First Call: I couldn't get through to a human at all. The automated system is junk and keeps looping.
Second Call: Someone finally picked up, but they clearly had their mute button on. They refused to speak and then just hung up on me.
Third Call: I finally got a person, but he spent the whole time trying to justify the "hoops" I have to jump through. He claimed this broken system is for "security and anti-scamming," but it’s actually just a barrier that makes the product 100% user-unfriendly.
The automated system keeps claiming the website is working for activation, but it is NOT. It throws errors every time. Reputable companies like Vanilla Gift Card manage to protect customers without these ridiculous hurdles. Blackhawk’s "security" is just an excuse for a broken product. Save your money and buy literally any other card.
I hope they take this as constructive criticism as this was an extremely stressful situation for me. The gift card was supposed to be a gift. Imagine having to do this much effort. Initially calling to get a replacement, then waiting 10 days, then having the automated system not work two or three times, then having the website not work. And then hearing a customer service agent justify the whole system.
Just stick with vanilla gift cards. At least they are $3.95 to activate instead of $7.95.
Update: Blackhawk was able to give me a partial good faith credit and I consider this issue resolved now. Thank you very much.
31 March 2026
Unprompted review
Reply from Blackhawk Network
Hi Chris,
Thank you for taking the time to share your experience. We are truly sorry for the stress and frustration this situation caused, especially when the gift card was intended to be a present. We regret the issues you described with the card packaging, activation errors, automated systems, and the multiple interactions with our support team that did not meet your expectations. This is not the experience we aim to provide, and we appreciate you explaining in detail how these challenges impacted you. To allow us to review your case and work toward a resolution, please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested information so our team can further assist you.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/03/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
I had a giftcard damaged while…
I had a giftcard damaged while scratching off the pin. Part of the pin became illegible. The customer service replied to my emails within hours each time and quickly resolved and reissued a giftcard. It was seamless and I appreciated the help!
22 March 2026
Unprompted review
Reply from Blackhawk Network
Dear Sarah,
Thank you so much for sharing your experience with us, and for the wonderful 5‑star review! We’re truly glad to hear that even though your gift card was damaged and the PIN became difficult to read, our customer service team was able to respond quickly, stay in close communication, and seamlessly reissue a new card for you. We appreciate your kind words and are delighted that the resolution felt smooth and helpful. Your feedback means a lot to us—thank you for taking the time to let us know!
Warm regards,
Josh R.
Blackhawknetwork.com
Reply from Blackhawk Network
Dear Shady,
Thank you so much for your wonderful review—your kind words truly mean a lot to us. We’re delighted to hear that our team was able to assist you professionally and help resolve your case smoothly. Feedback like yours encourages us to keep delivering the level of care and support our customers deserve. We genuinely appreciate you taking the time to share your experience with Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
Don't buy it
I buy a lot of gift cards last year over $30,000 worth I've never had any problems until recently I bought a $500 Blackhawk Cash Card I tried to use it to pay a internet bill and it would work so I went online to register it and they said online I had $500 on the card. A few days later I tried to use it and it wouldn't work so I called I now have a $1.75. I called customer service and they said it was my fault because I wasn't really on their site but if I wasn't how did they know I had $500 on the card. They also said they could see it was fraudulent charges that's why they put a hold on with a $1.75 left. They also said I had to send them pictures of the receipt activation code front and back of the card credit card statement I don't even remember what else which I did I was supposed to receive a card with the dollar 75 on it and they would dispute the rest. What's to dispute it's your fault you have a dishonest employee or a hack. 2 months later I have nothing except emails every once in awhile that they're working on it. The other day I gave my daughter a $200 Blackhawk Cash Card she called the number on the card to set up a pin they said there was $200 on it 2 hours later she went to use it and there was Zero once again they said they could see that it was fraudulent internet charges hopefully she will do better than me. If you buy one of these cards my suggestion to you would be do not register by phone or Internet don't call to find out how much the balance is just use it. For one person to have two instances they have a big problem my guess would be it's an Insider job be careful
27 January 2026
Unprompted review
Reply from Blackhawk Network
Hi Russel,
We are very sorry to hear about your experience and understand how frustrating and concerning it is to see funds become unavailable after you were initially told the balance was intact, especially with multiple cards involved. We take reports of unauthorized or fraudulent activity seriously and want the opportunity to investigate what happened and help as much as possible. To securely gather the details needed to review your case, please check your email from noreply.notifications@trustpilot.com and follow the link provided so we can connect with you directly and assist further.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 03/25/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
Your Customer Service Representative…
Your Customer Service Representative introduced himself, asked what I needed assistance with, took the details, shared that he would have to put me on hold for a short period, not over 2 mins., came back at about 1 min to confirm I was still on hold and to advise he would be back in 1 min to with a resolution, and he was. Carlos verified action to be taken to receive a replacement card. Within a minute I received an email sharing the details. Everything is now resolved. It was a pleasure! Thank you. In 3 minutes!! Fabulous.
19 March 2026
Unprompted review
Reply from Blackhawk Network
Hello Linda,
Thank you for the wonderful 5-star review and for taking the time to share your experience. We are thrilled to hear that Carlos provided clear communication, quick follow up, and a smooth resolution from start to finish. Delivering efficient and friendly support is what we strive for, and it is great to know everything was resolved so quickly and to your satisfaction. We truly appreciate your kind words and your trust in Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Uber Vouchers
I've been using Uber Vouchers as an incentive from my company and so far the experience has been great, they're super easy to use.
2 March 2026
Unprompted review
Reply from Blackhawk Network
Dear Gaby,
Thank you so much for your 5‑star review! We’re delighted to hear that your experience using Uber Vouchers as company incentives has been great so far. It’s wonderful to know that you find them easy to use, as we strive to provide simple and seamless solutions for both businesses and recipients. We truly appreciate you taking the time to share your positive feedback and are glad to be part of your incentive program’s success.
Warm regards,
Josh R.
Blackhawknetwork.com
Called customer service attendant was…
Called customer service attendant was extremely courteous and professional was very helpful in explaining the process and what to expect. My request was resolved in less than 24 hours.
17 March 2026
Unprompted review
Reply from Blackhawk Network
Dear Jose,
Thank you so much for sharing your 5‑star experience with us! We’re truly pleased to hear that our customer service team provided courteous, professional support and clearly guided you through the process. It’s great to know that your request was resolved in less than 24 hours, as delivering fast and helpful assistance is exactly what we aim for. We appreciate you taking the time to leave this review and are grateful for the opportunity to support you.
Warm regards,
Josh R.
Blackhawknetwork.com
I misplaced a gift card and it expired…
I misplaced a gift card and it expired so I called and got a great rep. She checked the card history,took my name and address,and said I would receive a new card in a week or so.
13 March 2026
Unprompted review
Reply from Blackhawk Network
Dear Ohio,
Thank you so much for sharing your positive experience with us! We’re glad to hear that our representative was able to quickly review your card history, confirm your details, and set up a replacement card after you misplaced your original one and found it had expired. It’s wonderful to know you received helpful, attentive support, and we truly appreciate you taking the time to leave this review. We’re happy we could assist and hope your new card arrives just as expected.
Warm regards,
Josh R.
Blackhawknetwork.com
Cards will not load to app for use
Purchased 2 cards recently. One took 30 minutes before it would upload a card. I had to scan over and over again before it would add to my walled. Today I had another card, thought the issue last time was a fluke, nope. 45 minutes later and it will not upload. I had to goodly and search just to find a number to call. Now I have to wait 24 hours to hear back. Sure hope the cards I purchased for gifts were fine because that would’ve very embarrassing!
13 March 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you for sharing your experience, and we are truly sorry for the difficulties you encountered when trying to upload your cards. We understand how frustrating repeated scanning issues and extended wait times can be, especially when the cards were intended as gifts. We want to assist you as quickly as possible, so please check your email for a message from noreply.notifications@trustpilot.com where we have requested additional information to look into this matter further. We appreciate the chance to make this right.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 03/17/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Blackhawknetwork.com
This company is a scam
This company is a scam. They tell you to check your balance on their website. As soon as you do they have a company that does fake charges and take your money! It’s impossible to get in touch with customer service they make up fake reasons not to give your money back. This has happened to both cards that weee purchased.
12 March 2026
Unprompted review
Reply from Blackhawk Network
Hello Heather,
Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered with your cards and the difficulty reaching customer support. We take concerns about unauthorized charges and account access very seriously, and we want to investigate this for you as soon as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com so you can securely provide the information we need to assist you further. We’re here to help and look forward to resolving this with you.
Regards,
Maurice V.
Blackhawknetwork.com
I had a gift card that expired I called…
I had a gift card that expired I called they replaced it for free fast and easy..alot of companies today are lacking customer service, they are not one of them..keep up the great work.
6 March 2026
Unprompted review
Reply from Blackhawk Network
Dear Marc,
Thank you so much for sharing your wonderful 5‑star experience with us! We’re truly glad to hear that getting your expired gift card replaced was fast, easy, and completely hassle‑free. Providing genuine, reliable customer service is incredibly important to us, so your feedback about standing out in a time when service can be lacking means a lot. We appreciate you taking the time to recognize our team, and we’ll keep working hard to deliver the same great support every time. Thank you again for choosing us!
Warm regards,
Josh R.
Blackhawknetwork.com
Purchased a Mastercard gift card for a…
Purchased a Mastercard gift card for a friend for Christmas. He just tried to use it and it was decline. He tried calling in and got the run around and gave the card back to me. I tried calling in for help and they told me the card was register to a woman's name and I would have to email their support team for help. I sent in pictures of the front and back of the card, the activation receipt, and the receipt of purchase. They want a copy of my a utility bill as well? Googled it online and others are saying that after that Blackhawk asks you for a picture of you holding your ID. This whole thing sounds so scammy. So now I'm fustrated and out $25 dollars.
3 March 2026
Unprompted review
Reply from Blackhawk Network
Dear Kelly,
We’re very sorry to hear about the difficulties you and your friend experienced with the Mastercard gift card, including the decline at checkout, the confusion during your calls, and the frustration regarding the verification documentation requested. We understand how concerning and inconvenient this situation must feel, and we appreciate you sharing the details of what happened. We want to take a closer look and help resolve this as quickly as possible. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to gather the information needed to assist you further.
Warm regards,
Josh R.
Blackhawknetwork.com
I would use Blackhawk again!
6 March 2026
Unprompted review
Reply from Blackhawk Network
Dear Francina,
Thank you so much for sharing your feedback and for the wonderful 4‑star review. We’re really glad to hear that you’d choose to use Blackhawk again, and we truly appreciate you taking the time to let us know. If there’s ever anything we can do to make your future experiences even better, we’re always here to help.
Warm regards,
Josh R.
Blackhawknetwork.com
Great customer service
Great customer service. It wasn't a hassle. Good experience.
5 March 2026
Unprompted review
Reply from Blackhawk Network
Dear Jennifer,
Thank you so much for sharing your experience with us — we’re truly glad to hear that you found our customer service helpful, hassle‑free, and overall positive. We appreciate you taking the time to leave such a supportive review, and we’re happy to know we could provide the smooth experience you deserved. Your feedback means a lot to us.
Warm regards,
Josh R.
Blackhawknetwork.com
Stellar customer service!
I was having a difficult time getting my card to work. The agents assisting me were very courteous, helpful, patient, and able to get my card working in no time. I appreciated the extra effort they put in to make sure I was taken care of.
4 March 2026
Unprompted review
Reply from Blackhawk Network
Hi Susan,
Thank you so much for sharing your experience. We’re thrilled to hear that our team was able to assist you with patience, courtesy, and care, and that your card is now working smoothly. Providing support that feels reassuring and effective is always our goal, so it means a lot to know we delivered that for you. We truly appreciate your kind words and the time you took to leave this review.
Regards,
Maurice V.
Blackhawknetwork.com
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