Black Knights Reviews 24

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing company. All staff were professional and friendly during my visit, from reception to the instructors. Safety briefing and harness fitting was informative. Special thanks to Elliot my tandem in... See more

Rated 5 out of 5 stars

I did a tandem dive 15000ft today with my amazing Instructor Deano. He was professional, helpful and put me completely at ease. He made the experience that much more incredible if that’s possible! Nev... See more

Rated 4 out of 5 stars

Received this tandem jump as Christmas present and was chuffed. 15,000 feet was an intense experience. Sadly my experience with the gentleman that I jumped with wasn't super amazing. He seem... See more

Rated 5 out of 5 stars

Fantastic tandem skydive with Paul! He was professional, reassuring, and made me feel completely safe and comfortable from start to finish. The whole experience was incredible, and his enthusiasm and... See more

Company details

  1. Adventure Sports
  2. Skydiving Center

Information provided by various external sources

Operating for over 50 years BKPC is the longest running skydiving centre in the country. Based near Lancaster, Lancashire & Manchester. Jumps from £150!


Contact info

4.1

Great

TrustScore 4 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charity Skydive

Recently jumped from 15,000 ft for charity and it was the best experience of my life, Lee was amazing and I will definitely be back.

15 April 2023
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience at Black…

Had a fantastic experience at Black Knights. Skydive from 15000 ft, I was with Lee who was so professional, a real superstar, made my Skydive experience. Alan did the video and photos, he too was fantastic. I had a few problems downloading the videos, the tech team couldn't have been more helpful. Many thanks 😊

3 September 2022
Unprompted review
Rated 1 out of 5 stars

Awful Receptionist - Sharon Beeson

Trust Pilot Review - Black Knights Parachute Centre

*1 Star *

Whilst the overall experience and the parachuting was great, unfortunately I have to give a one star review simply due to Sharon Beeson who works on reception. Her behaviour and customer service throughout the whole day was not only unprofessional but affected the experience of all customers on the day.

For context, the weather was clear skies and sunny with temperatures of 28 degrees Celsius. The customers were waiting in the midday sun for 45
minutes with no shaded areas. Sharon decided to take the temperatures of the candidates checking in.

A candidate had a high temperature due to the heat of the sun and then screamed in front of the whole waiting area,

“ YOUR TEMPERATURE IS 40 DEGREES! PLEASE LEAVE THE PREMISES AND GO AND COOL DOWN IN YOUR CAR!”

This happened to multiple customers in the queue due to the high temperatures on the day. Not only was this embarrassing for those customers, it is also not appropriate protocol to simply send someone to a car to cool down from COVID! There was no respect nor confidentiality. The customer service from Sharon is appalling. The way she behaved seemed obvious that she was full of self-importance and wanted to cause a scene.

From reading similar reviews it seems that Sharon is a common cause of problems throughout the company.

#GetANewReceptionist

18 July 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look