Bonallack & Bishop Solicitors Reviews 

190
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff and conveyancing teams for being extremely helpful, highly professional, and remarkably efficient throughout complex property sales and purchases. Consumers also note that inquiries and questions are answered promptly, making the entire journey smooth, transparent, and completely reassuring for first-time buyers. However, some people mentioned experiencing notable difficulties trying to reach the office staff by phone and occasionally receiving very slow responses to urgent emails. Reviewers also expressed frustration over delayed communication, a noticeable lack of regular progress updates, and insufficient support during specific stages of their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the professionalism,... See more

Service

Clients share positive opinions on service, frequently describing the support received as outstanding and... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praise the team for being quick to respond and... See more

Response time

People report positive experiences with response time, highlighting that reviewers consistently received... See more

Customer communications

Users describe ambiguous interactions with customer communications, as experiences vary significantly. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have used Jacksons/Bonallack & Bishop three times for house sales and purchases over the last five years or so. This time our file seemed to move around the company a bit but once it landed on Ann... See more

Company replied

Rated 4 out of 5 stars

We chose Bonallack & Bishop for the conveyancing of our house sale and were allocated a solicitor at their Amesbury branch. As the property was in Salisbury we were slightly surprised. Initial cont... See more

Company replied

Rated 5 out of 5 stars

Steve and Naoise were great. They stuck with me through a property that fell through and helped me get a second flat through the finishing line efficiently. I felt supported throughout as a first time... See more

Company replied

Rated 5 out of 5 stars

The professionalism, friendliness and general support from Hollie and Sandra were second to none. I’ve worked with many solicitors and this was just phenomenal. Nothing was too much trouble. I complet... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Law Firm
  5. Personal Injury Attorney
  6. Real Estate Attorney

Written by the company

With 4 offices in Wiltshire and Hampshire, Bonallack & Bishop Solicitors not only represent local clients but with a range of highly specialist services, over half of our work is for clients throughout England and Wales – as well as overseas. We can offer specialist legal advice on a full range of private and business client services including conveyancing, employment, family law and divorce, family mediation, wills, lasting powers of attorney, probate, wealth and inheritance tax planning, litigation and disputes, lease enfranchisement and leasehold extension, military law, commercial property, commercial law, and no win no fee personal injury and medical negligence compensation claim. We also specialise in number of sectors including acting for buy to let landlords, property investors and developers. And whether you live locally to 1 of our 4 offices in Salisbury, Andover, Amesbury or Fordingbridge, or elsewhere nationwide, our lawyers are always happy to offer FREE initial phone advice. So put your mind at rest and give us a call today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

190 reviews

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4.3

All reviews

(190)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Drawing up a will

Simon Speed was very helpful and efficient at drawing up my will and my husband's. He answered our questions fully and professionally making it a stress free experience.

6 October 2025
Unprompted review
Bonallack & Bishop Solicitors logo

Reply from Bonallack & Bishop Solicitors

I'm delighted that Simon and the team did such a good job with Wills for both of you. Getting feedback is so important. Many thanks

Rated 5 out of 5 stars

Helpful and efficient

Staff at Amesbury Office handled my house sale very efficiently, helpfully and considerately. This is the third time I have used Bishop and Bonallack in regard to house purchase and sales and each time they have been very approachable helpful and efficient.

7 October 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Brilliant to hear, Peter, so pleased our Amesbury conveyancing team did such a good job for you and I'm really pleased to hear that you're a returning client. And can I thank you for taking the time to share that online.

Rated 5 out of 5 stars

Amazing! Amazing! Amazing!

We asked this solicitors for some advice on a case my husband wanted to raise, We were given clear honest advice and we decided to instruct them to take on our case, After a rocky start as the solicitor we chose fell very poorly and had to leave, We were contacted by Tarra Tyler hills and all is can say is Amazing!!!! nothing was ever too much, She ensured we understood everything she sent us and was only a call away, She was so thorough ensuring we were clear on all aspects of the case from start to finish and she Won!!! I could not recommend and thank her enough ***** this review would have been the same even if she hadn't as I had full confidence that she gave 100% throughout.

3 October 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Kat, that's really great to hear. So pleased that Tarra did such a good job for you

Rated 5 out of 5 stars

Excellent service perfect for first time buyers!

I used Bonallack and Bishop solicitors to purchase my first property.
Firstly, Will Parsons was incredibly helpful at providing me a quick and highly competitive quote, with no hidden costs.
My solicitor Georgia was excellent. Bonallack and Bishop solicitors made my house purchase incredibly easy- Georgia communicated so quickly and provided so much information.
As a first time buyer there is a lot of information that you aren’t taught about anywhere and just have to learn as you go, Georgia was happy to answer any and all of my silly questions.
I will 100% use Bonallack and Bishop solicitors again in the future and would highly recommend them to anyone purchasing a property.

2 July 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

hi Maddie, it's great to hear what a good job Will, Georgia and the Salisbury conveyancing team did for you. Many thanks for recommending us online and I hope the move went well and you're settling into your new home.

Rated 5 out of 5 stars

First class conveyancing team.

I have used Bonallack and Bishop’s Andover conveyancing team three time now and each time they have been a pleasure to deal with. Prompt, efficient and pleasant, Hollie, Anita and Martin are an effective team that get the job done with a minimum of fuss and I have no hesitation in recommending them.

18 September 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Many thanks for sharing your recommendation online of our Andover residential conveyancing team. So pleased we could help, and did such a good job not just once but 3 times!

Rated 5 out of 5 stars

Very patient and attentive to detail

Very patient and attentive to detail. As a Chartered Surveyor undertaking surveys of homes in the area, I would recommend anyone to B & B. Excellent and thank you to all involved.

8 September 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

hi Geoff, many thanks for your kind words and for your online recommendation. Great feedback.

Rated 1 out of 5 stars

Poor communication and subpar tone

We instructed Bonallack & Bishop Solicitors because our estate agent advised them to us. In hindsight I wish we hadn't.

What seems to be lost on Bonallack & Bishop Solicitors is that 99% of the people they deal with are not familiar with the legalities and processes that are aligned to buying and selling a house. Throughout the process there was a distinct lack of empathy and care, often patronising, every interaction felt vague on any important details almost like they were holding back, often dismissive and sometimes outright rude. At one stage we were spoken to like children.

The real kicker though, 8 weeks following the completion of our sale we've been hit with a "you owe a further £1,150" email out of the blue in large because of an admin error in their summary statements. I've stressed we don't have that kind of money available and need time. We are not a million pound business. Just normal hardworking people trying to build a lIfe. Again, this was met with a substantial lack of humanity and care. With our solicitor stating "you are also accountable." Odd behaviour.

I wouldn't ever use them again. I believe whole heartedly that through poor communication and distinct lack of urgency, our move was held up substantially. We were treated as an inconvenience and not as a client.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

The Salisbury conveyancing team were…

The Salisbury conveyancing team were brilliant in the purchase process of our first home. Georgia was always prompt to reply, helpful in her explainations and only a phone call away. From first seeing the property we were living there within 9 weeks! I would definitely instruct Bonallack and Bishop again.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, helpful and swift advice.

I needed urgent help with a deed of variation on my property. CarolineClift in the Salisbury office provided calm, sensible, professional advice and all for an exceptional price. I recommend her most highly.

1 August 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Thanks so much for the kind online recommendation. I'm very proud of our specialist leasehold team and I'm so pleased that they did such a good job for you.

Rated 5 out of 5 stars

Bonallack & Bishop - Anita Jones

We recently had the pleasure of receiving support from Anita Jones during the sale of our previous home and purchase of our new home. Anita was really helpful, friendly and explained things to us thoroughly. This was a very long drawn out process due to our buyer and her patience throughout was exceptional, we cannot recommend her enough. She always responded to our emails and telephone call quickly. If we are ever in a position to be using her again we will definitely be asking for Anita.

27 August 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Darren, we take client care really seriously, so it’s great to hear what a good job Anita and the Andover conveyancing team did for you. Many thanks for sharing your experience – and congratulations on your new home. Hope you settle in soon.

Rated 5 out of 5 stars

The team in Andover took care of our…

The team in Andover took care of our first house purchase.
The whole process was handled with care and professionalism from start to finish.

22 August 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

So pleased our Andover conveyancing team were able to able to help you – hope you settled into your new home. And many thanks for taking the time to write writing this lovely review.

Rated 5 out of 5 stars

Anita Jones is a huge credit to the…

Anita Jones is a huge credit to the team. Without her persistence, dedication, and professionalism, this transaction would not have completed as quickly as it did. She went above and beyond at every stage, keeping things moving and ensuring everything stayed on track. Truly outstanding service—thank you, Anita!

22 August 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

That's great to hear, Billy. Really pleased that Anita and the thisAndover conveyancing team were able to help you so well. And many thanks for taking the time to share your experience online – it's really appreciated

Rated 5 out of 5 stars

At home Will service

The team involved in completing an at home Will were most helpful particularly the paralegal who visited on several occasions. She could not have done more to facilitate the request in challenging circumstances and was incredibly patient and sympathetic, one could not have asked for better service and I would not hesitate to highly recommend her and her colleague, Micky Revell and Alicia.

11 August 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Many thanks for that online recommendation of our Salisbury Wills team, David. I'm really glad the team did such a good job for you.

Rated 5 out of 5 stars

Proactive and easy to get a hold of!

I instructed Bonallack and Bishop to act on my sale and purchase, and was delighted with the service provided. Not only were their responses prompt, but they were also very proactive - something I find other conveyancing firms struggle with! All in all, I'm glad I used them and I will certainly be using them again!

8 August 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Many thanks for that great feedback, Josh. So glad we could help. And your time posting your conveyancing recommendation online is really appreciated

Rated 5 out of 5 stars

backdated leasehold service charge payment

We contacted Bonallack and Bishop regarding a backdated leasehold service charge payment from a new management company that had taken over the building our apartment was in and got a very prompt and professional response. Would 100% recommend their services moving forward.

9 July 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

hi Martin, many thanks for your kind recommendation of our property dispute team. Pleased that we were able to help you.

Rated 5 out of 5 stars

Highly recommend

My experience with Bonallck and Bishop was smooth from start to finish! The first person I had contact with was William he explained the process and answered my questions which made me feel at ease straight away. I was then handed over to the onboarding team, great communication and everything completed in a timely manner.
Africa, Claudia, Kim and Kirsty were all involved with my staircasing and leasehold application again, great communication and I still felt at ease. I can’t fault anything throughout my experience while using this firm. I highly recommend Bonallck and Bishop and I would use again.

3 August 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

hi Amy, that's so very good to hear. Particularly great to hear how consistent our service was – with so many members of the team chipping in and keeping a high-level of communication up. Invaluable feedback and so pleased we could help. Many thanks for recommending both our staircasing conveyancing and leasehold work.

Rated 5 out of 5 stars

Africa and Claudia have always…

Africa and Claudia have always responded promptly and went the extra mile to try to secure a lease extension on the property I was purchasing for free. The sale was eventually completed and they are now starting on the sale of the property.

4 July 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Excellent to hear – really pleased that you felt our property team did such a good job for you. Thank you for sharing that online – it's appreciated

Rated 5 out of 5 stars

Quick and efficient advice from Bonallack and Bishop from…

I contacted Bonallack and Bishop from an internet search. I was stressed out because of extortionate and immediate payment request from a Landlord because of late payment of ground rent with threat of immediate court action for repossession. They had not sent the invoice nor the demand. It all turned out be a hoax. Bonallack and Bishop quickly reviewed the correspondence and provided a solution, as part of their initial free 15-minute consultancy. Hopefully this will prevent the landlord from taking further action. Delighted with the advice I was given in a very professional and rapid manner.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

First-time buyer

As a first-time buyer, I wasn’t sure what to expect, but I had a really positive experience with the Andover branch. Martin Smith, Ainta Jones, and Hollie Jarvis were all incredibly helpful throughout. Everything was handled quickly and efficiently, and my emails were always responded to promptly. The whole process felt smooth and well-organised—thank you for making it all feel so straightforward!

18 July 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Great to hear what a good job our Andover conveyancing team did for you. And many thanks for taking the time to post your experience online.

Rated 5 out of 5 stars

Efficient and friendly for lease extension

They extended leases very efficiently and courteously throughout the process and were quick to answer emails.

15 July 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Brilliant to hear, Alan. I'm really proud of our specialist leasehold team and I am so glad we were able to help.

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