Birminghamairport Reviews 

Worst travel experience ever sunday march 22nd. Hundreds of people queuing for security. People waiting to check in at Easyjet or get to the train were kept to one side or, wrongly, told to 'join the queue'. It was hot and I spent almost 3 hours to check in and pass security. Despite the queues they spent 7 or 8 minutes searching my bag...just for a 2nd cigarette lighter. Personal items were on display for everyone to see, I asked for them to move the bag instead of doing it in front of everyone. This was after being very thoroughly patted down despite only wearing thin jeans and a t.shirt, but they wouldn't tell me why! I'm 65 and suffer with anxiety. After 3 hours unable to grab food, a drink or the toilet I was close to crying. Limited staff herding people up in lifts to security area. No time to even grab duty free. If this is how things work now the new layout has been built it is shocking.

Took about 40 minutes after we landed from Porto on Thursday night for them to get a bus to the plane. They know the airlines schedule so it wasn't a surprise that we were there. Lack of buses or lack of management ? I suspect the latter. Ironically the "rating board " at the airport wasn't working; probably so that passengers couldn't leave negative feedback. Our cases were at baggage collection collection before we were ! Also why were there 5 passport control officers, for non EU passengers sat doing nothing, while we were queing as half the automatic machines didn't seem to be working ?

I’ve traveling a lot around the world 250 days a year. And this is the absolutely worst airport I’ve ever been in. It is like the rest of the country 20 years behind Europe. Call ffs staff in to speed up security queue and after tell them to start clean up.

Appalling airport. Dirty, disorganised, and set up to fleece passengers. My hold bag was not even loaded onto the aircraft and I waited 2.5 days to receive it. There are totally inadequate support facilities for disabled passengers, and charging £3 for a luggage trolley is beyond a joke. Airports in other countries use a supermarket type device where one places a coin in a slot on the trolley and can retrieve it once the trolley has been used and parked, but not Birmingham. This is what happens when an airport is owned by a foreign private equity outfit, in this case the Australian Macquarie Asset Management. Private equity seeks to wring every penny they can out of the assets they control, and this is at the expense of the passengers.

Airports should be owned and run by the state in which they are based. It is beyond disgraceful and embarrassing that Birmingham Airport is owned and run by a foreign money grubbing finance outfit.

This is the worst airport I have ever travelled from. I think the airport staff need to have some hospitality/customer service training. The 2 ladies on the express line, which I paid extra money to use, were the most rude, unhelpful people I have ever come across. Senior management need to look at these reviews and make some changes. I will try to avoid this airport in the future.

I’d give it no stars ideally. Unacceptable security check in for a simple short flight. Just avoid this dump if you can

Worst security check in system at an airport I’ve ever experienced. Utter chaos. Expect delays and give yourself hours of time to go through

Terrible organisation of security queue and takes ages - I use Manchester , Heathrow and others but only Birmingham security takes 40 mins plus -others less than 15 minutes

Lane queues to get in the lifts!! ( no obvious stairs), queues released at random..... then more queues for security

At least one of luggage scanning lanes not open...insufficient staff?

Pick another airport... i will

Travelled mid day on Saturday 28th of February. Not bad , but the queue for the security check took 40 minutes. Lots of security check positions unmanned, it was an ordinary day with predictable travel volumes, so assume management incompetence, I had exactly the same experience last year

Just flew back from Geneva (5 star airport) to absolutely disgraceful and rubbish Birmingham airport. The experience was like landing in a 3rd world country. Old fashioned Dirty facilities filthy floors no organisation whatsoever. It should better be closed and refurbished

Well! Well! Well! I looked to book carparking at NCP Birmingham Airport on my PC. Before completing I moved off the webpage to register so as to save time with future bookings. Found the page had timedout but now registered my parking quote had gone fro £185 to £256!
Out comes the lap top and I returned to the parking booking page but declined to accept all 'cookies'.
What do you know? The price has gone back down to £185. BEWARE! I call this process suspicious.

What a truly awful experience, pretty much queues for everything apart from the pay for trolleys, the duty free shops and the pay for lounges. Every aspect is designed to fleece you whilst offering the bare minimum of service.

This airport is going from bad to worse. Not only is the building work just not moving along and is a complete mess, the security had half the lanes open in half term week with 3 staff on each belt that was open. They couldn't run a brewery.

Absolute joke of an airport, it’s so disgraceful it’s beyond belief, so so poorly run. Needs sorting out and fast

Unfortunately BHX is not set up to handle the A380. Departure requires the use of two departure lounges which is okay but arrivals is a nightmare especially for those passenger requiring assistance who are seated on the top deck.
There is no direct air bridge access to the arrivals level with disabled passengers needing to use a lift to get down to the arrivals level. This lift can handle just two wheelchairs at a time. Wheelchair passengers are then stored in the arrivals level waiting to be transported to Immigration via just two golf cart style transport which can carry just five persons. That's just two wheelchair passengers with their carers plus one other at a time. It is obviously impossible to financially justify investment to accommodate just one A380 per day but at least warn passengers of the limited facilities so that they have the choice.

What is wrong with Birmingham airport? They have changed everything around (again) and now you have to queue to get a lift to departures! Then you have to join a queue through security that is longer than ever. We travelled mid January and from arriving on the train to getting to our gate, it took over 90 minutes. I pity anyone travelling this summer.

For disability access, this is one of the worst airports. The accessible toilets are hit and miss from not having a red cord/ toilet seats with the wrong height/ no grab rails/ accessible toilets in male and female toilets... its embarrassing for a male carer to try and enter a female toilet to assist his disabled spouse because a disabled toilet is in there. The lack of radar keys also allows anyone (not talking about hidden disabilities or other genuine reasons) to go in and take a dump when there are loads of other appropriate toilets available. Has the airport even hired a disability consultant? Who knows.. there is also a lack of communication between the ground crew and the special assist team. We basically ended up having to wait outside in the cold for an ambi lift because special assistance had not told the ground crew of the need. When it comes to feeding tubes, the security team need to be mindful not to pull the tube and ensure that the tube clips are locked are searching! Respectfully ask the disabled person if its okay to do something or ask for consent otherwise my wife could have leaked out gastric fluid from her intestines... the poor staff need proper management to train and motivate them. All of the above is from our most recent experience departing birmingham airport.

I had never had to go through the process of travelling alone while being disabled ,so I was quite nervous about the whole thing.
From the moment I stepped into the support service area I was immediately looked after. The staff were very kind , professional and attentive, nothing was too much trouble.
Although my flight was cancelled they made sure that I was escorted to my taxi and also waited with me untill it arrived and helped me into it.
I really appreciated them all, they are a wonderful team.
And a special shout out to Michael, who definitely went the extra mile to help.
A big thank you to the whole team 😁😁😁👍👍👍

I travel extensively around the EU .
I can say 100% Birmingham airport is the most miss managed poorly run airports I have experienced.
From loading delays baggage miss handling and air port security they are appalling! The airport is local to me but I will avoid at all costs if there is an alternative.