Very happy to have found a part for my boiler that was proving difficult to find. Ryan was so helpful, contacting the manufacturers and keeping me informed as to whether it was the right one. Really p... See more
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See what reviewers are saying
Excellent service at all stages of the purchase. The website is clear, with plenty of information. After I placed my order I received a phone call to confirm that I had selected the correct item as... See more
Extremely disappointed.Very poor service Ordered an item in stock and paid In advance of delivery But didn’t receive the item Enquired and emailed about the delivery and didn’t receive a respons... See more
Website said 'In stock', 'Delivery in 1-4 days'. After 4 days, still no sign of despatch, never mind delivery. Phoned to be told it was out of stock, and would 'chase suppliers and call you this aft... See more
Company details
- Heating Equipment Supplier
- Boiler Manufacturer
- Boiler Supplier
- Furnace Parts Supplier
- HVAC Contractor
- Solar Energy Contractor
Written by the company
Online spares supplier for Biomass boilers and heating system components such as Pumps, Valves, biomass fuel stores, fuel transport equipment, combustion chamber parts, control sensors, switches etc.
Contact info
Unit 21 Burrough Court, LE14 2QS, Melton Mowbray, United Kingdom
- 0203 189 0666
- info@biomasssparesonline.co.uk
- www.biomasssparesonline.co.uk
3.6
Average
80 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Poor communication
Website stated item in stock but was not, no email to advise that item would be delayed for delivery as it has to come from manufacturer. Very poor service. After one week had to chase to find out what was happening.
31 July 2024
You were quick
22 April 2024
Extremely disappointed.Very poor…
Extremely disappointed.Very poor service
Ordered an item in stock and paid In advance of delivery
But didn’t receive the item
Enquired and emailed about the delivery and didn’t receive a response
Still waiting for the order
22 April 2024
After initially sending incorrect part…
After initially sending incorrect part they were quick to rectify mistakec
12 April 2024
Good prompt responses to queries
21 February 2024
Ordered 'in stock' spares on line
Ordered 'in stock' spares on line, paid in full, nothing received after three weeks.
Phone not answered, voice mailbox full, chat system not in use.
1 February 2024
Advertised in stock products not actually in stock
Advertised products as in stock. Purchased the product I required. Found out 3 days later that the items weren't actually in stock and had to be ordered from Italy, with a 5 week wait.
Apologies and refund came next .
Still shows in stock for everything I ordered
1 February 2024
First of all still waiting for a part…
First of all still waiting for a part ordered in November, from Myriad
secondly when trying to phone it nearly impossible to speak to anyone no one answers the phone
19 January 2024
Good overall.
The item I ordered took longer to arrive than expected, so an update would have been useful. Even so, the staff I spoke to were friendly and helpful and my item arrived soon after speaking to them.
3 January 2024
Website said 'In stock'
Website said 'In stock', 'Delivery in 1-4 days'. After 4 days, still no sign of despatch, never mind delivery.
Phoned to be told it was out of stock, and would 'chase suppliers and call you this afternoon'. After 24 hours, still no phone call. Called back to request an update. After 2 hours, still no update, so cancelled order and requested refund. Still awaiting refund.
In meantime have already received part from alternative supplier
4 January 2024
2 weeks after ordering an igniter I…
2 weeks after ordering an igniter I sent a message enquiring where it was. I then received it 2 days later.
13 November 2023
Fast delivery
6 November 2023
Order online night before and ready for…
Order online night before and ready for collection the following morning. Thank you Louise.
15 August 2023
Items purchased still not received
Items purchased still not received. Should have been informed before payment that items weren’t in stock.
8 May 2023
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