Love the products form this company which are cleaner than most supplements that use synthetic ingredients. The speedy delivery is a bonus too. Also, the fact that you have experts you can speak to in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bio-care are an extremely efficient company. They provide really beneficial supplements and they are very prompt with our orders with no cut off time apart from closing at the end of the day.
Company replied
I take bio-acidophilus forte plus on a regular basis as I have had stomach issues in the past, I am happy with the product and I have not had stomach issues for a while which is a good thing:) I call... See more
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My order always arrives next day, it is well packed and I have never found a product to be out of stock. The female biotic is a life saver, I have previously taken an antibiotic for a kidney condition... See more
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Company details
About BioCare
Written by the company
At BioCare, we care. And have done for over 35 years. We care about helping people around the world be the healthiest version of themselves. We do this by creating advanced, effective food supplements without the use of unnecessary additives, made in the UK. And we pride ourselves on giving free expert advice, support and education.
While we've been here for over 35 years, we haven't stopped challenging and pushing forwards, always seeking a greater understanding: of health so we can continue to be the trusted experts, of science and research so we can formulate the right solutions and of our customers' needs.
BioCare has always been focused on playing a key role in shaping a healthier society - locally, nationally and around the globe. Not only researching and developing the most effective solutions but also offering the highest levels of advice, support and education.
- The brand you can talk to – Free advice from our Clinical Nutritionists Team 5 days a week.
- Clinically effective solutions - developed over 35 years
- Free Delivery - on every order over £40
- Next Day Delivery – for orders placed before 5pm
Contact info
1 Hedera Road, B98 9EY, Birmingham, United Kingdom
- 0121 433 3727
- customerservice@biocare.co.uk or clinicalnutrition@biocare.co.uk
- www.biocare.co.uk
4.9
Excellent
7K reviews
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Discount
Discount
I wasn't happy when I was promised the 20% discount plus my regular 10% discount and when the supplements arrived together with the bill, I received 28% instead of the promised 30%.
When I questioned it, I got some strange excuse that the system worked it out like that.
Not nice!!!
24 June 2026
Reply from BioCare
Dear Gabriele,
Thank you for your feedback, and we're sorry for the confusion and disappointment.
When two discounts are applied together, they are calculated as a compound discount, which means the second discount is applied to the already reduced price rather than the original price. That's why a 20% discount followed by a 10% discount gives an overall saving of 28%, not 30%.
Thank you for taking the time to share your experience
Kind regards
BioCare Customer Care Team
Reply from BioCare
Dear Allison,
Thank you for your review. We understand how important it is to receive your order as quickly as possible. As a company, we are committed in delivering fast and efficient services - locally, nationally and around the globe.
Thank you for your custom, we really appreciate it!
Kind regards,
BioCare Customer Care Team
Reply from BioCare
Dear Christine,
Thank you for your review.
We strive to give the best service here at BioCare so we're really happy to hear you have received such a positive experience with us.
Thank you for choosing BioCare.
Kind regards
BioCare Customer Care Team
Reply from BioCare
Dear John,
Thank you for your review. We're pleased to hear you were happy with both the speedy delivery and the value we offer. Your support is greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
BioCare Customer Care Team
Reply from BioCare
Dear Maggie,
Thank you for your great review.
We strive to give the best service here at BioCare so we're really happy to hear you have received such a positive experience with us.
Thank you for your custom.
Kind regards
BioCare Customer Care Team
I like this company because they don't…
I like this company because they don't push "subscriptions " and the particular supplement is effective the delivery is good,too
22 June 2026
Reply from BioCare
Dear Sonia,
Thank you for your wonderful review! We’re so pleased to hear that you’re experiencing the benefits of this product. It's also great to know you were happy with our delivery service. We really appreciate your support and look forward to helping you again in the future.
Kind regards
BioCare Customer Care Team
Reply from BioCare
Dear Hazel,
Thank you for your lovely review! We're pleased to hear you were happy with our service and the speedy dispatch. It's great to know your order reached you quickly with Royal Mail.
We really appreciate your support, thank you for choosing BioCare.
Kind regards
BioCare Customer Care Team
The lady I spoke too was extremely…
The lady I spoke too was extremely helpful and had a very happy voice, took my order professionally. The order was raised in the morning & delivered next day. A FIRST CLASS SERVICE. Many thanks.
22 June 2026
Reply from BioCare
Dear Bob,
Thank you so much for your wonderful feedback. We're delighted to hear that you had such a positive experience. It's great to know that our team member was helpful, cheerful, and handled your order professionally. We're also pleased that your order arrived so quickly. Your kind words mean a great deal to us, and we'll be sure to pass your compliments on to the team.
Thank you for choosing us—we look forward to serving you again!
Kind regards
BioCare Customer Care Team
Received my order qu
Received my order quickly and tracking gave me option of click and collect, which I prefer to home delivery.
Been using biocare products for years and used the 20% discount on this occassion which was very welcome.
Overall very pleased with my vitamins and delivery.
22 June 2026
Reply from BioCare
Dear Cariann,
Thank you for your reply . We are pleased to hear you received your order quickly. It's important for our customer to receive their orders as quickly as possible.
Thank you for your custom.
Kind regards
BioCare Customer Care Team
Excellent A* Super quick delivery
22 June 2026
Reply from BioCare
Dear Janice,
Thank you for your fantastic review! We're delighted to hear you were pleased with our delivery. Your A* rating means a lot to us, and we really appreciate your support!
Kind regards
BioCare Customer Care Team
Website easy to navigate
Website easy to navigate, always a professional to offer advice, next day delivery if ordered early, now I never bother with other companies, I always order from BioCare.
22 June 2026
Reply from BioCare
Dear Carol,
Thank you so much for your wonderful review! We're delighted to hear that you find our website easy to navigate, value the advice from our team, and appreciate our next day delivery service. It means so much to know that you've chosen BioCare as your trusted supplement provider.
Thank you for your continued support—we're delighted to be part of your health journey.
Kind regards
BioCare Customer Care Team
Awful head sickness & nausea.
Both me and my partner have been taking the Adult multivitamin and mineral supplement for a good few months now. At first, it was fine I used to take it with yoghurt in the morning and was fine. In the past 2 months I’ve been trying to figure out what keeps making me feel sick, so I stopped taking this. Upon starting again, the head sickness and stomach nausea was overwhelming and I realised it was this supplement. It appears to me, that the only time I dont feel sick is if I take this with yoghurt but if I have toast or cereal and then take this, it literally makes me feel ill. It’s awful. So I’m no longer buying this and switched to Cytoplan.
4 July 2026
Unprompted review
Reply from BioCare
Dear Customer,
We are sorry to hear about your experience with our product and thank you for sharing the feedback.
We strongly value this feedback and would like to find out more about your experience with the product.
Would you please email your feedback to clinicalnutrition@biocare.co.uk or call our nutrition team on 0121 433 8702, we will be available Monday-Friday from 9am-5pm and we can provide a solution for you.
Kind regards
BioCare Clinical Nutrition Team
I have been taking Female Multivitamins…
I have been taking Female Multivitamins for nearly 20years, since my cancer event. And have never looked back ,I swear by them and will continue to for another few years I hope . Nearly 90 and feel 60 .
19 June 2026
Reply from BioCare
Dear Barbara,
Thank you so much for sharing your experience with us. We're delighted to hear that our Female Multivitamins have been part of your routine for nearly 20 years. We truly appreciate your continued trust and support.
Thank you for choosing BioCare.
Kind regards
BioCare Customer Care Team
Always good service and great products
As always I dealt with a very professional kind individual over the phone. Parcel arrived, well wrapped and undamaged the next day and products, as ever, doing their job.
19 June 2026
Reply from BioCare
Dear Linda
Thank you for your feedback.
We're delighted to hear that you received professional and friendly service over the phone, that your order arrived promptly and in perfect condition and that you're continuing to see great results from our products. We really appreciate your continued support.
Kind regards,
BioCare Customer Care Team
Reply from BioCare
Dear Christine
Thank you for your feedback.
We're so pleased to hear that you were happy with our swift processing and the care we took to ensure your order arrived safely.
Thank you for your continued support.
Kind regards,
BioCare Customer Care Team
Administrative errors!
I spoke with a member of Biocare's customer services team.
Despite trying to explain the situation several times, unfortunately the advisor did not seem to grasp or understand the nature of my enquiry.
There were some awkward silences during the call hence I felt the need to email my enquiry to the customer services team direct.
To explain the background to this saga, initially I placed an order with Biocare in 2023, believing I had checked out as a guest. Unbeknown to me, the order had created a biocare account.
Fast forward to the present, I recently decided to place an order online with Biocare.
During this process, the system suggested I had an account registered with Biocare.
As a result, I clicked on the forgotten password tab and was able to login to see my account history showing the one previously placed order in 2023.
On this occasion and whilst checking out during my purchase, I noticed my name to have been specified twice for some reason and there was no space in between the first and second line of my address.
AFTER placing my new order, I then went to edit my details on the account and realised that my name had also for some reason been specified in the 'company' section of the address details as well as there being no space in between the first and second line of my address.
This seemed to explain why my name had been specified twice on the invoice.
As I am private customer who does not have a company, this was obviously an error and the company field should have been left blank.
As a result, I corrected my details, removing my name from the 'Company' tab and corrected the formatting of my address.
It was clear that the errors had occurred following my initial order in 2023, as the first invoice shows my details accurately whilst the latest invoice shows it with the errors detailed above.
Having brought these administrative errors to the attention of customer services, I was told the option of a guest account was not available when I placed my first order in 2023, hence the creation of an account.
I was assured that my details had since been corrected by them (which is nonsense as I had done this myself before reaching out to Biocare).
I then decided to request the deletion of my Biocare account under GDPR.
However, after discussing the matter at length with the customer service advisor dealing with the issue, I wanted to give Biocare another chance for future orders and decided to revoke my account deletion request.
I was also asked to send a screenshot showing the duplication of my name and incorrect formatting of my address from my latest invoice for further investigation.
As a result of doing so, I was contacted again by Biocare customer services with a PDF email showing my latest invoice, which showed my name and address details in the correct format!
Instead, the errors seemed to have been blamed on a system formatting issue.
The advisor also stated that their colleague would be in touch regarding my privacy request (despite the fact that I decided to revoke the request!)
Whilst these issues may appear minor, I am highlighting them as they appear to show the lack of integrity of Biocare's customer services as well as the lack of attention to detail to customer details and requests.
A plausible explanation may have been the fact that Biocare's systems had been upgraded (as suggested in another review) hence the discrepancies.
On a positive note, I have received my order in a timely fashion in suitable packaging.
30 June 2026
Unprompted review
Reply from BioCare
Thank you for taking the time to share your feedback. We're sorry to hear that you were left feeling disappointed by our service. We had understood that your concerns had been resolved, so we're sorry to learn that you still felt they hadn't been fully addressed.
We appreciate you bringing your experience to our attention and have shared your comments with the relevant teams for review.
We're pleased to hear your order arrived promptly and was well packaged, and we hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards
BioCare Customer Care Team
Reply from BioCare
Dear David
Thank you for your feedback.
We're delighted to hear you were happy with our competitive prices and prompt delivery. We really appreciate your support.
Kind regards,
BioCare Customer Care Team
Excellent product Magnesium Glycinate
Excellent product Magnesium Glycinate - really helps with muscle cramps. As always wonderful customer service. Thank you
15 June 2026
Reply from BioCare
Dear Rosie
Thank you for your feedback.
We're delighted to hear that our Magnesium Glycinate has been helping with your muscle cramps. It's also wonderful to know you've had a great experience with our customer service. We truly appreciate your support.
Kind regards,
BioCare Customer Care Team
Reply from BioCare
Dear Katy
Thank you for your feedback.
We're delighted to hear you found the online ordering process smooth and hassle-free and that your order was delivered promptly. We really appreciate your support.
Kind regards,
BioCare Customer Care Team
Reply from BioCare
Dear Jo
Thank you for your feedback.
We're so pleased to hear the whole process was speedy and that you were happy with your experience.
Kind regards,
BioCare Customer Care Team
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