Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently purchased an IAx | Advanced | Ultegra Di2 from bikexchange.com and overall had a very positive experience. Shipping was fast and the price was excellent—hard to beat for this level of b... See more
My dad was looking for a good one-speed bike for tooling around, so I found him one on the Bike Exchange. Placing the order (on my card, but delivered to his address) was easy, the price was great, an... See more
The bike (trek madone sl 5 gen8) I wanted was priced almost as low as the used ones, although it was brand new. The process was short, clear. My questions about the bike being new or amount of headset... See more
Company details
About BikeExchange
Written by the company
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Contact info
829 Riverside Dr., 28801, Asheville, United States
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4.0
Great
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What I ordered didn't arrive.
My bicycle arrived in a color I didn't order. I need it to train and prepare for my first Gran Fondo New York, and the reason I didn't order it before is because I didn't have enough money. Now that I've ordered it, I see it's not the color I expected. I called the store several times, but they're not answering my calls anymore, which is very unpleasant to receive from the people who sold me the bike.
9 March 2026
Reply from BikeExchange
Hi Ana,
First of all, I apologize for the mix-up with your order and that you did not receive the color that you wanted. We spoke on the phone yesterday at 12:30 p.m. and I let you know that I would do my best to resolve this issue. Unfortunately the seller who shipped the wrong color did not have your desired color in stock. We offered a discount on the incorrect color or a free shipping label to return the bike for a full refund. You chose to return the bike and we will process a full refund when the seller receives it. Again, I apologize for the inconvenience. Please reach out to us if you have any other questions!
Found a bike I was looking for at a very good price.
Found a bike I was looking for at a discounted price and was ready to buy. Bingo paid through PayPal and now await the bike. Just bought a couple of hours ago.
16 March 2026
Paid and get no emails as to where it…
Paid and get no emails as to where it is? WHERE IS MY BIKE????
9 March 2026
Reply from BikeExchange
Hi Andrew,
Thanks for your recent purchase on BikeExchange. You purchased your bike on March 9th and the order shipped on March 12th. We delivered a shipping confirmation email with the tracking number to you that day. This email was sent to the address you provided at checkout.
Trek Verve 1
Accurate description of the product I purchased. It was a quick delivery and I’m satisfied with the bike!!
New Jersey Bike Riders
6 March 2026
Internet purchase
I spoke to someone at the store by phone to confirm availability, condition and shipping details to Indiana on Tuesday afternoon. The person who assisted me was very helpful. I placed the order right after I got off the phone and received my bike Thursday afternoon. Friendly and fast.
10 March 2026
My experience with the Bike Exchange…
My experience with the Bike Exchange was a top of the Cannondale bike for a good price with a speedy delivery. I would recommend and use them again.
1 December 2025
Website list wrong price and cancels my order
Order Canceled for wrong price on Website.
I placed an order for a Larkspur 2, and received an email 3 days later that the order would have to be canceled because the price was incorrect on website. No opportunity to pay the difference or receive a discount or percentage off of my next purchase for the Bike Exchange oversight. I repurchased the bike, because I could not find it available anywhere else, but this I will not be purchasing the two remaining orders for family bikes through Bike Exchange.
11 March 2026
I was nervous making a huge purchase…
I was nervous making a huge purchase online I worried for nothing what a great company!! I had my new e-bike within 4 days of purchase!! Thank you so much highly recommended!!
4 March 2026
Zen was very helpful and patient
Zen was very helpful and patient. He knew the bike and he knew how to order it.
6 March 2026
The shopping experience was seamless…
The shopping experience was seamless with great deals.
19 February 2026
The deal was too good to be true
The deal was too good to be true. After ordering and being charged I got a call from the bike shop that they did not actually have the bike available and if i wanted a different size. They were nice about it and refunded me pretty quickly, but the bike has remained advertised a week later.
6 February 2026
Worked with me directly to guarantee I…
Worked with me directly to guarantee I was buying what I was looking for exactly!
11 February 2026
Spent a lot of time researching and…
Spent a lot of time researching and purchased bike and then recieved email that the bike wasn’t available.
10 February 2026
Two Thumbs Up
Good price, easy process, and I received the bike three days after ordering. Can't ask for much more. Would absolutely order through them again.
27 January 2026
The bike was not actually available and…
The bike was not actually available and the bike shops tried to sell me a completely different bike.
2 February 2026
Price and product was as advertised
Price and product was as advertised. I had serveral question. They respond immediately. Highly recommend them and will use them again
22 January 2026
emonda alr frameset…
Item was as described and well packaged. I would order from them again.
25 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.