Tickets received quickly. No problems getting in. Printable and scannable. Decent price but a little more than the venue.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I received the tickets I wanted. There were several, helpful reminders. It would be good if the scanners at the venue could be used on printed paper as well as the digital options. Some of us older... See more
Company replied
From ordering tickets, to entry on day of event, all steps were effortless. I would not hesitate to use BigStubs in the future.
Company replied
Worked great! The confirmation came to my email and we printed what was needed to show the ticket monitors. Smooth as silk. And the ballet was wonderful!
Company replied
Company details
About BigStub, Inc.
Information provided by various external sources
Lower prices for sports, theatre, and concert tickets!
BigStub is a leading vendor of sports, concerts, and theatre tickets, with over 30 million tickets to 100,000+ events. BigStub cares for their customers and stands behind its ticket orders with a 100% Money Back Guarantee.
BigStub has more tickets, better service, and cheaper tickets! Order online or by phone and take advantage of our everyday-low ticket prices.
Contact info
1336 N Moorpark Rd #336, 91360, Thousand Oaks, United States
- 1-888-292-8495
- customersupport@bigstub.com
- www.bigstub.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Zero stars
Zero stars. I purchased tickets for a comedy event in So Lake Tahoe, the tickets were supposed to be available through TicketMaster, however I could NOT access the barcode to attend the event, due to purchasing through BugStub which is a 3rd party I could not get any help. Missed event, BigStub will not refund my money of over $100. I reccomend NEVER to use BigStub for tickets!! Their customer service is rude and no help.
27 February 2025
Unprompted review
Reply from BigStub, Inc.
I'm sorry to hear about your experience. We are dedicated to ensuring customers receive valid, accessible tickets on time. While we are a resale marketplace and not affiliated with Ticketmaster, your tickets should have been delivered in a usable format. We'd appreciate the chance to look into what happened, but we cannot find any order matching the details given, and you have not responded to our request for more information.
The total value
The total value, clarity of communication, and accuracy of the transaction are the reasons I recommend BigStub.
23 March 2025
Reply from BigStub, Inc.
We love hearing about people enjoying our smooth process. Thanks for the review!
The BIGGEST RIP OFF
The BIGGEST RIP OFF. Placed my order in November, and was advised that tickets would be ready by the same day as the event in march. They kept on dangling the carrot, until finally the admitted my tickets were gone. Then they offered me different tickets and when I finally agreed they wanted more money, and after telling them I'd do that they wanted the money, and when I said only if they immediately gave me the tickets, they said they were gone!!!! Now I've missed a show ill never be able to see ever, and I need to wait to see if the refund is received by my ccc. Also out the interest I paid on my ccc. And parking fees etc. HORRIBLE EXPERIENCE.
22 March 2025
Unprompted review
Reply from BigStub, Inc.
Hi Teri,
We're incredibly sorry for the frustration and disappointment you experienced. We understand how important this event was to you and how upsetting it was when things didn't go as planned. While we did everything we could to resolve the issue and offer alternatives, we regret that we weren't able to deliver a better outcome that was satisfactory to you.
We're glad to hear you were ultimately able to attend the show, but we know that doesn't erase the inconvenience and stress you went through. We take your feedback seriously and are using it to improve our processes and communication moving forward.
If there's anything further we can do, please don't hesitate to reach out to us directly.
Chat Agents are amazing
Well, there were some unfamiliar steps in acquiring my tickets, which made it stressful. However, I used the chat agents four times and ALL of them were amazingly helpful.
16 March 2025
Reply from BigStub, Inc.
We're glad you were able to successfully acquire your tickets! Thanks for the review.
Easy squeezy
Work great. Sent me my tickets about a week before the performance. No problems what so ever.
6 March 2025
Reply from BigStub, Inc.
Thanks for the excellent review! We hope to see you at more shows in the future.
Easy to do
Easy to do! The price of the tickets were better than the other sites I looked at.
I would like to purchase them again from the same person! Great seats!
3 March 2025
Reply from BigStub, Inc.
We always love hearing about great seat experiences! Thanks for taking the time to leave us a review.
We bought Reba tickets from ETics and…
We bought Reba tickets from ETics and they sent us the wrong tickets and charged us 3 times the face value so we refused them and Stubhub saved the day by selling us better tickets at a lower price. Thank you so much
1 March 2025
Reply from BigStub, Inc.
Thanks for the review!
My baseball game was canceled and I was…
My baseball game was canceled and I was contacted by Big Stub in a timely manner for a refund less delivery fee.
25 February 2025
Reply from BigStub, Inc.
We're always here to make the process as smooth as possible. Thank you for the 5-star review!
Tyrus was terrific!
Tyrus was terrific!!
Opening act(Kevin ) was great—we’d go see him at his own show!!!
We’re the couple that brought Tyrus ‘TRUMP BUCKS’
Had a blast sharing them with the whole crowd! Everyone seemed very appreciative!!
Charlie Hart
25 February 2025
Reply from BigStub, Inc.
Thanks for the 5-star review!
Easy to order and get tickets.
22 February 2025
Reply from BigStub, Inc.
Glad to hear it was a smooth and easy experience. Hope you enjoyed the show!
Reply from BigStub, Inc.
We love hearing about customer's positive experiences! Thanks for the excellent review.
Tyrus is the best!
It was a pleasant experience. The volunteers were very helpful. Tyrus was awesome!
21 February 2025
Reply from BigStub, Inc.
Thank you for taking the time to leave us a review, we really appreciate it!
Reply from BigStub, Inc.
Thanks for the review! Glad you enjoyed the show.
RIPPED OFF on TICKETS…
I ordered tickets in October for Ron White in Louisville, Kentucky for February 1 2025. They told me my tickets wouldn’t be ready but two days before the event I contacted them a week before so I still have not received them. Don’t worry they told me you will have your tickets.!!! I said I’m driving three states away. I wanna make sure all I kept on being told was don’t worry. I called two days before the event when I should’ve had my tickets and they said that you Will have your tickets by Showtime. I still do not have tickets the day of the show. We left early in the morning drove to Louisville calling constantly along the way them telling me keep driving you’ll have your tickets when we arrived in Louisville four hours before the show, I talked to one of the agents and she said I have good news and bad news. The bad news is you don’t have any tickets. The good news is will give you your money back.!!! what what kind of company does this and how is this good news I said is there any tickets at all that I could have even if it’s standing room only they said I’m sorry we don’t have any tickets for you. I received a partial refund, not for the full amount!!!! I have never dealt with such a company to treat their customers this way. I wouldn’t trust them farther than I could throw them not only that I paid five times with the tickets were worth I just wanna warn everyone don’t deal with them.RIPOFF COMPANY!!!!!!!!!
1 February 2025
Unprompted review
Reply from BigStub, Inc.
Hi William, we're incredibly sorry about the frustrating ordeal you went through. This kind of situation is highly unusual and completely unacceptable to us. Unfortunately, the venue placed an unexpected restriction on those front-row tickets, leaving the seller unable to transfer them to you at the last minute. We understand how upsetting it must have been to travel so far and then be left without tickets. As soon as we discovered there was no way to get you valid tickets, we issued a full refund—we know it doesn't make up for the stress and inconvenience, but it was the only option we had left. We do everything in our power to prevent situations like this, and we sincerely apologize that this happened to you. Please feel free to reach out if there's anything else we can do or if you'd like to talk more about your experience. We appreciate your feedback and hope we will have the opportunity to provide you with a more seamless experience in the future.
Reply from BigStub, Inc.
We love hearing that it was an easy process. Thanks for the review!
Reply from BigStub, Inc.
Glad to hear you had a smooth experience! Thanks for the review.
Best venue I have ever been too
Best venue I have ever been too. Sound system and visuals are outstanding
15 February 2025
Reply from BigStub, Inc.
Sounds like an amazing show. Thanks for the review!
First time using
First time using. Easy to obtain tickets and easy to step by step transfer. Great experience!
16 February 2025
Reply from BigStub, Inc.
Thank you for leaving us a review, we're happy it was an easy process.
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