Big Motoring World - Sheffield Reviews 

I purchased a Mustang Mach E from their Sheffield branch at the beginning of May. Whilst in the dealership I was speaking to a sales executive, who was friendly enough, albeit pushy with regards to offering warranty. I was in the branch for around 3 hours whilst they “prepped” my car. During the handover, I was asked to sign the handover agreement, with the staff member saying the car will be the same as I saw it before but “cleaner”. I got the keys, had a quick look (not long enough, which I regret now) all looked okay. I got it home, then noticed nothing inside the car had been cleaned, there was a handprint on the inside of the door, clearly covered in grease, cup holders filthy but worse of all after driving it in the rain, I noticed they hadn’t even put a rear wiper blade in!

I then sent about polite email with images over, it took them a well over a week to reply, and all they could offer me was to bring it all the way back to Sheffield, to complete a job that should’ve been done during the 3 hours I was on site. The wait time, on a Saturday (the only day I could contemplate getting up there) would be 4 hours!!

I offered to pay for a full valet closer to home and get a new wiper blade, and just ask they reimburse that cost. They refuse, and refuse to offer me any other alternative, than travelling all the way to Sheffield. Completely unprofessional. I strongly recommend picking another group to purchase your car from!

Catalina was fantastic throughout the whole process. He took the time to explain everything clearly, answered all of our questions patiently, and made what could have been a stressful experience feel simple and straightforward. We really appreciated how approachable and knowledgeable he was, and we felt supported every step of the way. Excellent service and a genuinely positive experience.

Could have given more for my car in part exchange but give me a Big Motoring warranty for what ever that is worth as I’ve heard they just say its normal wear and tear so no deal but great selection of cars

First of all the welcome you get straight away you think well I was just going to browse now I might actually buy a car seriously your guys there are very good at there job and I will recommend Big motoring world to any who is wishing to buy a new or used car without hesitation

We were treated with professionalism and friendliness by Paige (the young sales rep assigned to us). She showed great patience and understanding and made the experience a pleasure.

It all felt very organised and professional. People were very helpful at every stage of the process. Les and David helped us get everything sorted! Thanks

Great service from Ali at Sheffield branch.

Reece and Adil were fantastic. Couldn't fault the service and advice provided at all. Both really helpful and transparent. For any future cars I wouldn't hesitate to come back.

Les and Jody were exceptional. I really got see how beautifully all staff members helped each other out and altogether we had a really enjoyable morning. I’m thrilled with my purchase albeit above what I wanted to spend ;))) however I never felt pressured at any point. Great place, great people, great cars ;) Thank you

Bought and drove away a car this morning. Great service staff, competitive pricing. I felt very ‘looked after’ and the team went above and beyond expectations to make sure the car I choose was perfect for me. Les was our salesman and he was fantastic. Highly recommend this showroom. Lots of choice and very efficient with admin.

Every staff member I spoke to from reception to sales, finance and the collection of my new car were really friendly and so helpful!! Drove away within 24 hours would highly recommend!

Great team , listened to what we wanted , kept in touch all the way.

The car was dirty and even had fungus under the steering wheel. The site says Cars are ready to drive away. The salesperson tried to brush it off saying its a great car. Sorry mate.

Had such an amazing experience when purchasing my car. I would like to recommend anyone buying a car at Sheffield to ask for Richard as he made me feel so comfortable and never was pushy with the sale.

My stars are only 3 because I have just had a SOS fault that coming on and off and I have not had the car 30 days yet. Sent an email to Big Motoring World to pay for all the cost to get it repaired. Be great if you can respond to this

But if I was to score based on the sales advisor Richard I would give 5 stars

Great experience from start to finish. The staff were friendly, helpful, and not pushy, making the whole process stress-free. Everything was clear and transparent, and I’m really happy with my car. Highly recommend!

Purchase a vehicle from Sheffield branch very helpful staff no sales pressure would highly recommend and wouldn’t hesitate to recommend to family and friends

Perfect from start to finish, very professional, no hard selling, salesman Reece was very helpful and knowledgeable making buying of the car easy, would buy again from there

I’m extremely disappointed with the level of service and professionalism I experienced from this garage.

From the beginning, communication was poor and unprofessional. Phone calls were handled badly, and I was often given false or misleading information. I repeatedly had to chase for updates regarding the car and answers to my questions, despite being told multiple times that someone would contact me within 24 hours — which rarely happened.

What made the experience even worse was that a car reserved in my name was sold to someone else. This is completely unacceptable and shows a serious lack of organisation and respect for customers.

Promises that were made were not followed through, and overall the entire process was handled with incompetence, poor communication, and a lack of professionalism.

Based on my experience, I would never buy a car from this garage again, nor would I recommend them to anyone else.

Salesman was very pleasant and friendly, nothing was too much trouble and he wasn't pushy in any way.

Thank you so much to Max, he made the process easy and let us look at another car while there, which I ended up having! Thank you to Jody for a smooth hand over when I picked it up. Thank you to Fran for helping with all the finance and getting it all set up.
Overall, it was a very pleasant experience and I would definitely return if I decided to upgrade in the future!