Big Motoring World - Camberley Reviews 

Extremely disappointing experience

We spent several hours at Big Motoring World’s Camberley branch looking at a Volvo that we were genuinely interested in purchasing.

While there, we found an identical vehicle advertised elsewhere at a lower price, which we believed clearly met the criteria of Big Motoring World’s own Big Price Promise. We went through all the details with the manager at the branch, who agreed that it appeared to meet the criteria and sent everything through to Head Office for approval.

That was last Friday.

Since then, I have spoken to no fewer than 12 different members of staff. I have repeatedly been told that someone would come back to me, both by the branch and by Head Office. Despite numerous promises, nobody has actually followed up with a meaningful response.

At this point, the issue isn’t even whether they ultimately agree to honour the price promise. It’s the appalling communication and complete lack of follow-through. We were serious buyers, had spent hours at the dealership, and were given every indication that our query was being escalated and would be dealt with.

Instead, I have had to repeatedly chase different members of staff, explain the situation again and again, and now appear to be being completely ignored.

For a company of this size, this is simply not acceptable. If you make a commitment to come back to a customer, actually come back to them.

Sadly, what started as a genuine intention to buy a car from Big Motoring World has turned into an incredibly frustrating experience. I would strongly recommend making sure you are happy with the level of customer service before committing to buying from them.

Found decent vehicle online through their website - Mini Countryman, arranged test drive. Arrived to do the test, unfortunately a longer wait than one would expect so wasn't off to a good start. Had a trade in vehicle to be appraised - shocking value, took it elsewhere and received double, that same day, so wasn’t like we even attempted to sell privately or haggle, just wanted to get the new car and move things along ASAP. Response was very poor as to why the discrepancy from salesman. We were cash buyers and he pushed hard to have a look at finance, so as 'to just give us an opportunity' pitch. Low and behold the crazy finance option with the added 'hidden' add-ons of polish, leather treatment, tire repair etc etc, low value individually, but exorbitant over the term. The pitch of the finance was clearly an attempt to ‘hide' the add-ons within the finance, as cash buyers the relative cost would be obvious. Non functioning side mirror button that wasn’t working, we were told part would be ordered and installed in around 2 weeks was closer to 5 weeks. All in all, a poor experience leaving a bitter taste in the mouth of the customer - with all the motor dealerships around you think this would be a slick and upfront pitch. Will definitely not be back

I’ve written in before about my experience of buying a car from you, unfortunately the experience has worsened.

I bought a car from you 2 1/2 weeks ago and had to pay a holding deposit of £500 as I wasn’t able to collect the car until the following day. I was advised on collection that the finance team have requested my holding deposit refund with head office.

Fast forward 2 weeks I went back into the Camberley dealership to chase up where my refund was, to be told nothing could be done on a Sunday as head office is closed. I called the number on your website today as I still haven’t received my refund, to be told by the guy on the phone Camberley should of sorted this, he then blind transferred me through to Camberley collections who didn’t know my situation and thought it was about something else. The lady then tells me it is head office accounts that has to deal with it but couldn’t transfer me back through, I then requested for this to be escalated to a manager as I shouldn’t be the one having to chase this to get resolved, to be told no managers were on site today. I then called back the head office number to be told I’ll get a response within 3-5 working days, absolutely shocking experience, I’ve already waited 2 1/2 weeks for something that can be done in seconds.

I still need my refund back, can someone from your company please take ownership of this and resolve the problem.

We had to wait a long time for a salesman to see us even though we had pre-booked an appointment and test drive; salesman was not very knowledgeable of car’s electronic features (he did try); when we sat down to discuss deal, before any money could be discussed we had to watch a demo of a seat protection liquid and listen to an attempt to sell an additional warranty. He then went to the office and produced a sheet of paper with the finances on it - which I was not allowed to take away! Having been promised a minimum of £6450 if in poor condition for Mini Clubman I was offered £4000 and was told it was non-negotiable. A waste of a three-hour car journey -
not ethical!

From the moment I walked in yesterday 07/08/26 I was welcomed by 2 very lovely people on reception and got me in the right direction to the car I was looking to buy

My sales assistant was Adam and he was extremely friendly and helpful and had a handful of knowledge of the grey bmw 1 series I was buying he made the whole process as smooth as possible from start to finish the service held to a high standard compared to other garages I have been too this review doesn’t do any justice the staff were brilliant and went above and beyond too meet the customers expectations I will defiantly be a returning customer in the future

Lovely staff, Sam who helped us get our new car was amazing. Spoke us through all our options and was very patient.

Excellent service. Not too pushy. They give plenty of time for decision making. Aneesah, our sales person was very understanding and knew when to move on from a sale of their extras.

Worst experience ever, do NOT buy from this company!!! Having to take them to court after being misled and miss sold, having raised 6 mechanical issues within 14 days of purchase they still haven’t taken any accountability and have ignored all consumer rights acts.

Company should be shut down, absolute shambles and pretty much just a massive scam.

Save yourself the hassle and stress and buy from an actual dealership because I sure wish we had now.

Looked at this company when searching for a car Found a car which we were interested in but it was at a site in a different part of the country To transfer it to a site nearer in order to test drive we paid £129 for the car to be transported Before doing so we explicitly asked whether there was any damage or scratches to the bodywork that may require repair Categorically told that Big Motoring World do not sell cars where this would be the case We paid £129 for the transfer of the car and also took out car insurance for the day of £15 in anticipation of driving the car home after test driving it Went to Camberley to test drive The car was parked up outside Looking at the car we noticed a scratch in the centre of one of the rear doors one which that could not be repaired by T cut and speaking to a repair garage subsequently would cost in the region of £350 to fix Despite having made an appointment the staff at the office seemed oblivious to pretty much everything going on The salesperson stated that the car had not arrived yet despite us viewing it prior to entering the office Red flag as to how amateurish this place is When pointing out the scratch we were told that this was reflected in the price If this was the case why was in detailed in the car description and why when specifically asking the question were we told that there were no issues We would not have spent £144 and wasted time if this was apparent We have complained internally at the time and through their own complaint process Complete waste of time as they fail to acknowledge their own lack of transparency and honesty or take any responsibility for the same. There seems a culture of not having any interest in the customer other than their money. Avoid at all costs Subsequently bought a car ata dealership elsewhere Night and day experience compared to these jokers

I purchased a BYD Dolphin from Camberley and have to say from the excellent sales team with Toby and Matt to everyone else in the branch the whole experience was effortless. I was so well looked after I can’t recommend this dealership enough thank
You

We bought our first EV from big motoring world and our advisor, Hamzah, was incredibly knowledgable and helpful. He listened to us and advised us at every stage of the journey of choosing and purchasing the car. Very happy with the service and would recommend to others.

AVOID-if i could leave No stars I would.

I had a car to sell and a car to buy, so wanted a price on my car to sell. I also wanted a local company and I pass the camberley branch each day.

Through there website i asked for a quote, they sent me a link which when clicked on DIDNOT tell you the price, just took you to a Terms and conditions document!
I was then was bombarded with phone calls to talk, and explained i only want a quote as this stage- heard absolutely nothing.
I could tell from the persons tone when i said just a quote, it changed as they are clearly commissioned driven.
I still pass the company each morning and I now know why the customer car park is always empty. Avoid them.

John was a really helpful, knowledgeable and friendly guy. Will seek him out next time I need a new car!

1st time going to big motoring world couldn't be more pleased with the people there very helpful gone through all the departments till the end there was 1 little hiccup but was being resolved by Monday very Happy with my purchase and I would recommend anyone who wants to buy a car to go there thank you charlie for all your help

First time at Camberley, and got assigned Will, what a great sales men, knowledge was outstanding alongside is unmatched professionalism, please if you got to the Camberley site ask to be assigned to Will !

I’ve purchased over 7 cars in 2 years and this was by far the smoothest and best experience

Thanks Will !

I wish to add to the many negative experiences. When you use autotrader and search for location of a vehicle for Big Motoring World that vehicle will not be at the location suggested by AutoTrader. The sales rep blamed AutoTrader, but in fact it is a hook to get you into their site. I booked a test drive for a particular vehicle and found it was 180 miles away when I arrived! Thankfully, I did not pay to reserve the vehicle. The salesman then tried to show us other vehicles after waiting for 20 minutes because they were busy!!! They were not busy it is all part of there sales techniques. Please avoid this company at all costs unless you enjoy aggressive sales techniques.

We saw Fardin at Camberley today he was quick, informative, friendly and gave us lots of helpful advice.

I went to view a car I reserved which they had transferred from another branch from a different part of the country. I purchased our family car from Big Motoring World years ago in London and previously had good experience with them and decided to go with them again after shopping around. They had a bigger catalogue and more competitive prices.

I was in and out in only a few hours and was very happy with staff and service. It was all very smooth. Highly recommend them.

I visited the Camberley branch earlier this week to look at cars after my car had been written off. Was helped by Mark who found me a great replacement and was really friendly and knowledgeable. He went out of his way to make sure I was looked after and I drove away with a great MG to get me back on the road. Highly recommend Mark if you visit Camberley and want a non pushy and competent salesperson.

All transactions went smoothly and the staff were helpful throughout every stage of the purchase.