BIG BATHROOM SHOP Reviews 

Kelly was super helpful resolving an order issue quickly!

Most of the products are of good quality but we did have some issues with their after sales service. These have now been resolved

Kelly was fantastic in helping me solve an issue which several suppliers were unable to assist me with, a massive thank you absolute life saver!!!

Everything was eventually brilliant except FedEx delivered my order to a completely different address. It was delivered to house number 3 instead of 35. I had to chase this up with FedEx for several hours from 11:50am until about 3pm when it was eventually delivered by a rude driver.
Product was well packaged and of relatively good quality.

Got E-Mail to rate experience before delivery? Driver was very helpful. Unable to give products reviews until unpacked & installed. Date of experience not 9/7 actually 20/7. Had to postpone delivery due to vacation. E-Mail sent to delay delivery, which had auto response reply in 3 / 4 days. Fortunately response was prior to holiday & suitable date agreed.

Well as a mature person who is not too pc savvy i found it frustrating that i just could not find a Tel number on the page. I am doing a complete re fit to a 6 bathroom home but i managed to order a few things then gave up as i could not find a tel number and i get very suspicious when no Number is shown clearly. Reputable firms have a telephone number in a prominant position but no doubt some spotty Uni youth designed the Website. Poor show indeed. So now the Company replies on Trust Pilot looking for more information of my Order!! My complaint was about lack of a clear PHONE number not an Order, Sadly they have shown that they do NOT take such complaints seriously as it is obvious they never read it and have certainly NOT addressed it in any way whatsoever. I despair.

Contacted Daisy May R via chat to ask a couple of product questions and she was most helpful providing the information I required. In addition she was able to sort out my 10% discount as a first time buyer.
Thank you Daisy for your assistance.

We had a problem with a toilet cistern failing which meant that water was constantly running over a metered connection, costing us a lot of expense. The toilet was less than a year old. We contacted BBS and they did try to help us to fix it ourselves over a period of several days but in the end we had to call an emergency plumber as none of their suggestions helped When I let them know about this and attached my invoice from the plumber, they came straight back with an immediate apology and actually refunded the plumber's fee, which was totally unexpected but very gratefully received. A big thank you to Kelly for helping us with this matter. Customer service that went above and beyond on this occasion to help us rectify our issue. We would definitely buy from BBS again.

Superb products & delivered with great packaging

Great service

I've bought a number of Radiators from bigbathroomshop.co.uk over the past few years and always been very pleased. Today, I needed some extra brackets, which weren't listed on their website, so I emailed their Customer Service and got very fast and efficient responses from Stephanie. She even put the items I wanted into my basket and all I had to do was log in and pay. Perfect, thank you very much!

Great products delivered quickly and cheaply.

Very quick delivery. Plenty of notice when delivering item. No issues and my shower was well wrapped.

unable to find contact information on website.. email address, phone number etc.therefore No Stars as trust pilot, enforces one star on bad reviews;;you cannot leave negative reviews. I would usually send reviews direct by email, This company offered first class service, quality products,very well packed for transport. would recommend to anyone. I give this company three out of fours stars

Great customer service from Shauna today. Thank you

Ordered my full bathroom suite from the Milano Elizabeth range, it looks beautiful and well made. The fact that it's solid brass, not a finish, was a big sell for me but I haven't fitted it yet so I can't comment on longevity.
Customer service was outstanding from Shaunna D and Lisa H on their live chat. They helped when an item I wanted for the set was out of stock.

I found this company very helpful and informative, nothing was too much trouble,always had a quick response whilst definitely use again

After quite a bit of back and forth and being sent the wrong part Amelia came to the rescue. She located what we actually needed and sent it out to us within 24hrs. Much appreciated!

No contact telephone number to speak to someone about an issue, having to wait a couple of days for a reply via email.

One of the glasses of the sliding shower door shattered by itself. I contacted Big Bathroom Shop via email because it happened during the weekend and they did not work Saturday and Sunday. I received a reply from Stephanie on Monday morning. She had organized the delivery of a brand new set because the old (damaged) one was still in warranty. I sent her an email with an enquiry to which she replied straight away. I was impressed by her quality service and professionalism.
In general I was happy how Big Bathroom Shop handled the issue.