BIG BATHROOM SHOP Reviews 

Even at the price point, our vanity unit was very very poor quality. Ill fitting panels, unusably bad hinges and some panels that just don’t attach in any sensible way. The finish is horrible . Over all, very cheap looking and much modification required. Even then still unhappy with the result. Would be a one star review but I have considered the price.

Phoned to enquire about needed spare parts for a shower door bought with a shower enclosure 6 yrs ago. Spoke to Lea in Customer Services who could not have been more helpful, friendly & easy to speak to. She resolved my query very quickly & needed spare parts arrived by courier within 48 hours!
Absolutely delighted with Lea's excellent customer service - many thanks!

I have dealt with Big Bathroom on a number of occasions and their customer service has always been exemplary! No issue is too small and always speedily handled.

Quick despatch and quality shower.

I absolutely cannot fault the customer service from this company. Monique, THANK YOU.
we placed an order September 2025 and due to the builders fitting the wet room in October, said this digital shower would be not suitable as there was no electric access that was required.
As the shower is so good, having chatted with customer service, we decided to keep it and have it installed upstairs at a later date. That date was 11 months later due to unforeseen circumstances, and we found 2 items missing from the box. Monique was fast, professional and understanding to the circumstances and arranged urgent delivery of the missing items. I would always use this company now as second to none in my eyes.

Quality products & very quick delivery. Excellent customer service. I mistakenly chose the wrong sized towel rail, was able to return immediately, no quibble, and ordered the correct one. Had a problem with one of the shower valves, again, absolutely no quibble. Karen so helpful, another valve on route. Highly recommend this company.

I recently ordered three radiators for a home project from Big Bathroom Shop and was immediately impressed by their website and the excellent reviews they had received.
The radiators arrived on time, and all items were exceptionally well packaged and in perfect condition upon delivery.
Shortly after receiving the order, I realised that one of the radiators would be too large for the intended space. I contacted Big Bathroom Shop and spoke with Lea, who provided outstanding customer service throughout the process. She quickly arranged the collection of the item and maintained prompt, helpful communication, responding efficiently to several emails exchanged over the course of the afternoon.
Based on the excellent customer service I received from Lea, I would not hesitate to recommend this company. If the quality of the product matches the standard of their after-sales support, I am confident I will be just as pleased once the radiator is installed.
Many thanks to Lea and the team for such a positive experience.

Great quality products with speedy delivery. Then when our builder lost a cover slip for our shower controls they managed to source a replacement part and saved the day. Thank you!

They currently supply 3 bathroom suites a month to us. Good delivery, good customer service and good returns policy (Thanks to Lea E)

After spending £700 on a shower enclosure I encountered a problem with the riser kit and panels not long enough and feet missing after this was advised by them as being right for shower enclosure I ordered, wouldn't admit they were anyway at fault and blamed me for ordering it.was hoping they would come good and send the appropriate side payi need ,but no just same old twaddle ..
Wouldn't use again be aware awful customer service for a problem..
Update even though they replied here saying they will send a replacement piece I've had a email saying they are not in the wrong and won't be sending one out .
Presume there reply was for show when actually they are a disgraceful company to deal with utter liars ..

Excellent choice of showers and taps etc from modern to cottage style.
Very reasonable prices. Extremely quick delivery and amazed at the quality of products ordered. Looking amazing in my cottage

Brilliant service we had a shower that was faulty , although very stressful to us it was resolved very quickly to Erin's credit she was amazing

Delivery was really quick. Cabinet was already assembled and it was really easy to mount onto the wall. Exactly as described and I'm very happy with the product.

Easy website to use with a very good selection of equipment and fittings. Very competitive prices and excellent delivery rates/time.

Shop with confidence! Here you'll find a wide range of high quality and unique bathroom products. Expect a quick delivery and great after sales support too :-)

Tap arrived as ordered and pleased with it in my cloakroom

I found Emily H extremely helpful and very professional I definitely recommend Big Bathroom Shop good quality and very good price.
Always ask for Emily H on email and things get done thanks Emily

Big Bathroom Shop's Customer Service is outstanding.
When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day.
They also reunded our plumber's charges for trying to repair the shower.
We really appreciate the service you gave us.
Thank you
Richard Hemingway

Great service great item great communication thanks

This is not the first time I have contacted customer service with an issue. Every interaction I have had has been 5 star. They are quick, knowledgeable and get a resolution, plus they are also courteous. Would happily recommend on the interactions I have had.