BigBadToyStore Reviews 

BBTS is an okay store. Never have any problems with buying in stock items. Issues arise when you preorder. The preorders can take forever. I’ve had to cancel some just because I found product elsewhere readily available. It gets annoying when “arriving in December” becomes “arriving in jan…Feb…March…”

They cancelled my order on a figurine, although I ordered 3 month before. They were too incompetent to order themselfes early enough. I´m very angry and can not recommend.

Always had great service from BBTS. The pile of loot feature is an absolutely fantastic idea and I’ve been using it for a number of years. Items are always really well packed and the collector grade packaging service is also a nice touch. I’m an international buyer, so tax, shipping and exchange rate is high at the moment. But I’m willing to pay the extra costs due to the piece of mind I get knowing I can pre-order what I need and that my items will get safely to me. Keep up the good work.

I actually love how they pack everything and how reliable they can be to ensure you get rare collectables!

Good store and al least customer service replys to my emails. 4 dollar shipping is good value.

I've ordered Two GI Joe Classified figures Tomax and Xamot. Pricing was fairly sold, shipping company is hot mess FEDEX Really wish BBTS Stick with USPS Cause they ain't ring your bell. FEDEX Doesn't ring, or knock they just drop your package on the floor take a pic and email to you as proof of delivery. otherwise service is 100 great trustworty just need to ditch FEDEX And stick with USPS for shipping figures and funko pops

They do not honor pre-orders. Buyer beware! Don't trust them. Had a pre-order for months. They didn't order it. Then they canceled. Buy from someone else to be safe.

I wanted for months to purchase the Griffin Legion from Lucifer brand, it was pretty difficult to find one on internet without being a pre order, but I finally found on BBTS.
I was worry because the figure only had professional pictures and nothing how the product will looks like.
Except there's few pictures of a ''B-grade'' of this figure.
By B-grade, I am talking about a slight different pose, wings, ears, detals, colors. You'll see on my pictures between the professional pictures and my figure

The shipping was okay and pretty fast from USA to Europa, nothing was broke but I was pretty disappointed that the figure is not like on professional pictures but the ''B-grade'' one.

I was a little expecting because I did a lot of research. I contacted the store few months before purchase to ask for the product pictures (not the professional ones) and they didn't wanted to show me.

I bought an in-stock item from BigBadToyStore on the 7th of October, and it's literally just arrived, couldn't be happier.

My experience with BigBadToyStore has been absolutely positive. I placed the order, and it took a long time to process, but I gave it some time and it did process without any issue.

When it shipped, it didn't give me tracking for the first 48 hours, so I panicked and emailed the customer service. However, shortly after sending my email, the tracking came online, and the person who replied to me- Joe, was absolutely wonderful and polite even though my issue was already resolved by the time he replied.

Once the item was shipped, I was notified of every single move it made, the tracking was full and comprehensive, and the item arrived well packed in a box that was pretty much pristine.

Absolutely lovely experience with this store!

Big Bad Toy Store lost my $300 Hot Toys figure during shipping and when I contacted customer service a guy called Matt assured me they would investigate the situation. When I contacted CS again after 2 weeks of silence asking for an update the same guy told me that I have exceeded their 30 day policy and that I was not eligible for a refund despite having contacted them about it the first time BEFORE the 30 days had passed!! Not that it should matter at all! Luckily Pay Pal sided with me and returned my money. Never ordering from this store and I will make sure anybody who asks goes elsewhere.

I have used many times over last few years. Not had an issue yet really. Only had delays for COVID and manufacturers end. Its my No 1 for many items and like the Pile Of Loot options for saving costs on shipping.

They are the worst at shipping. For 2 weeks its said processing. Called "customer service" they said they dont know. They take your money but dont give you your orders.

So I have been looking for a mezco one 12 scale Jason voorhees figure cause mezco toys has it waitlisted and bigbadtoystore had it in stocks so when I saw it was in stocks I knew I needed for horror figure collection so I got my mom to buy it get this now yall it took 5 DAYS TO DELIVER NOT MONTHS OR YEARS 5 DAYS so yeah very quick delivery

I've been ordering a lot of toys with this company, from hot toys, Statues, transformers, model kit and such,
got no issues on packaging, it's well packed and secured.
I pre-ordered a PG with deposit got no complain on that, also HG and MG been pre-ordering with them.
I'm still ordering toys from them.
I hope that I can pre-pay the items in advance so it will not hurt my wallet if item(s) came to their warehouse and charge me like 2 or 3 items at once.

I preordered about 15 gundam model kits around January 2022 from this website, based on a recommendation of a friend who buys collectibles here. Big mistake! As of mid-August 2022 0 of these preorders have been fulfilled, and I have been periodically cancelling these preorders because I am able to find them easily somewhere else, from domestic retailers that understand how to actually order product from Bandai/Bluefin. I currently now only have 3 gundam kits preordered here, and expect this to become 0 once these kits get reprinted in the next couple of months and are made available for online retailers that know what they are doing.

They give you an estimated delivery date (usually the current month), and when a new month rolls around, the estimated delivery date becomes the month you just entered. What once was an estimated February 2022 delivery becomes March 2022, April 2022, etc). My preorders have an estimated delivery date of August 2022, and I have zero expectation any of these will arrive this month, even if these kits are actually shipping to retailers this month. On September 1st the estimated delivery date on my remaining items will be September 2022, and *surprise!* they won't be delivered then either.

All that is available are mostly decals and p-bandai kits that aren't moving; their existing stock seems to have remained wholly unchanged since I first visited on January 2022. It was hard to tell how bad their process was because *every* place you could buy gunpla in the US in January 2022 was struggling stock-wise. Look, I totally understand that these kinds of shipping issues were very very normal for the last couple of years. It's what made me preorder here; the usual places I buy gundam kits were pretty dry. Production/shipping has since (slowly) ramped back up and while other gunpla sites are starting to pick back up again with inventory the last few months, this website clearly never got the memo. While they may be good for toys or whatever they are just not good at all for gunpla; you are better off going to literally any of the other online stores that sell these model kits. The only positive thing I can say about them is they are the only place I've seen that doesn't take payment on preorders. It's almost like they know that they probably aren't getting any of these items in stock.

my mistake was buying from here. not realizing i was paying in U.S dollars and on top of that custom fees for a Samurai Warrior that cost me $200.00 and not worth even close to that.no different than a figure you can by at a toy store for $30.-$40. on top of that it took almost 10 months before it arrived. talk about a late xmas gift

$200 order lost by DHL and l paid $50 customs fees to be told by some useless customer services bot that l would have to wait until it was returned to them to get a refund. So 250 out of pocket, they did absolutely no digging to find out where it was. Big Bad Customer Service is more accurate. No longer buying from this awful company.

I Placed an order last week on Thursday SUPER EARLY in the AM and I just called to get an idea of when it would ship and Matt from bbts says he doesn't know. When I asked if it would be this week or next week or a Month from now he replies with I don't know. It is a gift and I kind of need to know what's going on.. What kind of business do these people run?! It's ridiculous. They think they can just sit as long as they want on orders?!. I'm sure better business Bureau would like to know about this. And everytime I call it is this Matt that answers and he is rude and condescending. I know they are a new Company they may want to learn better Customer Service before it's too late. GOOD Customer service goes a long way and the way Matt handles his calls with me is just not good enough it's POOR.

Bought 07/07/2022 two "Child Grogu collectible toys " received 07/28/2022 in perfect condition ! I am totally delighted because these two objects cannot be found in France!! thank you so much

BigBadToyStore very bad seller i recive bad item 1699usd and no solution i open paypal claim and is block my account to the store