Very poor customer service
I brought a expensive coat for my son and some other jumpers. To be fair initially they responded to emails within 24 hours- (they responded quickly when it was about them getting a sale and making money) I had to return the coat as it wasn't as good quality as expected and the fit wasn't great (the coat cost over £137) however the real issue with them Is that they have ignored me for a week and haven't refunded me despite getting the coat back 11 days ago. It was tracked and I have proof it was delivered. I have sent several emails asking about refund as it's a lot of money to me however they have not responded to any and have still not refunded me. I had no choice but to open a PayPal claim. Thank god I used PayPal as otherwise I may not have had any chance in getting my Money back. Terrible customer service from this company. They have caused me a lot of worry and anxiety as I thought I had lost out on £137. I've also totally lost confidence in buying online anymore. I think it's shocking to treat a customer so badly.
