Beyond Polish Reviews 

166
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I ordered several mystery boxes. On their website that they wrote that I wouldn't get duplicates if I didn't order same themed boxes. I followed their instructions and ordered just one of each theme b... See more

Company replied

Rated 5 out of 5 stars

I’ve shopped Beyond Polish for over two years, with excellent experiences and outcomes each time. Their products are fresh, their shipping is fast, and their products range from what’s newest... See more

Rated 5 out of 5 stars

I ordered by first order from Beyond Polish on April 19th and received it on the 28th. While shipping took a little longer, I would expect that during the Covid pandemic. I ordered the CND starter kit... See more

Rated 5 out of 5 stars

Just wanted to say this was my 1st order with your company and I was soooo impressed with my delivery! Lately everything has arrived banged up, late, or so delayed that I forgot what I ordered! My ord... See more

Company details

  1. Nail Salon
  2. Pharmacy

Information provided by various external sources

Since we launched in 2014, Beyond Polish has grown into a flourishing family business with a team of passionate and dedicated people. Our team is devoted to handpicking quality products, curating inspiring collections, and discovering brands you desire. We offer a wide variety of products from top names including OPI, CND, Essie, NYX Professional Makeup, and more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

166 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(166)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Never recieved my polishes

Never recieved my polishes, still haven't been refunded. They have stopped communicating back. I'm going to have to call my bank and contest the charges. ORDER AT YOUR OWN RISK!

23 April 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and good…

Great customer service and good product. There is a little issue for the package and the owner fixed it quickly though I haven’t receive the missing item yet, hopefully not wait too long.

Super fast customer service response and easy to communicate with.

Would buy again.

20 April 2020
Unprompted review
Rated 5 out of 5 stars

Best customer service experience

I made a big order and had a problem with receiving defective items twice. I emailed customer service and they got back to me right away. Within less than a week they had my replacements to me. I had a second issue and it was resolved the next day. Their customer service is the BEST hands down I’ve ever dealt with online. Prices are great and shipping is fast.

5 April 2020
Unprompted review
Rated 3 out of 5 stars

Never received my items

Update 16th April: After a while, they returned my money. Thank you.

Never received my items, ordered 4th March. I have contacted customer service 3 times - but they ignore me.

30 March 2020
Unprompted review
Rated 5 out of 5 stars

Jeri

Thank you for how you handled my cancel order request. You were very professional and gracious and I will be forever grateful. I will share this great experience with my family and friends!!

25 March 2020
Unprompted review
Rated 4 out of 5 stars

Very satisfied professional!

I have ordered large orders from this company several times. Never had a problem! The opi gel polish has worked great for me . They are fast and normally have what I need. If they dont, they put me on the email alert list and let me know when the product is available, and that hasnt been a long wait either. I have been very satisfied with Beyond Polish. I am a Nail salon owner and love this company!

21 March 2020
Unprompted review
Rated 1 out of 5 stars

Sent wrong item and they won't refund

I ordered a polish and when it arrived it was a completely different color than what was shown on the website. I returned to the website and entered the name of the color. Two results showed up; the first was the polish alone, and it showed a medium purple color bottle (this is what I ordered). The second was a package that contained the color polish along with a base and top coat. Exact same color name, only this picture showed a dark blue bottle, which is what arrived.

I took a screenshot and sent it to customer service to alert them that they posted the wrong picture on the website and asked them to kindly send the color that was shown in the picture. Instead of apologizing for the mistake, they basically told me it was my fault for not verifying the color in person (kind of defeats the purpose of online shopping) and said I could send back the bottle at my own expense and re-order another. Return shipping and shipping on a new order would cost as much as the polish itself so I declined.

I spend quite a bit of money with Beyond Polish so I was pretty surprised to see what a poor response they provided. Tip- when you make a mistake, you should say "I am sorry we made a mistake." Don't say "I'm sorry YOU aren't satisfied with YOUR order." That's not an apology. I'm not being unreasonable for wanting to receive the item shown in my order.

1 March 2020
Unprompted review
Rated 1 out of 5 stars

Counterfeit Products

I ordered two bottles of OPI Bare My Soul. The polish was watery and had practically no color after 3 coats with a white base coat. I have used two bottles of the same shade purchased from Ulta.I know what this color looks like. Contacted OPI . Beyond Polish is NOT AN AUTHORIZED RETAILER. No I am not a competitor. I purchased from their site because I couldn't find this shade anywhere else. If Beyond Polish is getting product from an authorized distributor I think Opi would know. Also, this is not a discontinued color. Buyer beware.

27 February 2020
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Hi Natalie,

I am sorry that you are not happy with your order. Thank you for your feedback -- the color you picked OPI Bare My Soul is part of the OPI Sheers collection. That entire collection and that color is a sheer color that does go on lighter than cream-gel polishes. We work closely with authorized vendors and guarantee our products are not counterfeit. Please email us at hello@beyondpolish.com. We would love to make it up to you! Thank you.

Rated 2 out of 5 stars

Why are u charging so much for…

Why are u charging so much for shipping? 11 bucks for something that maybe costs 4. Ridiculous.

17 February 2020
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Hi Alexis,

We apologize if you feel that are shipping costs are high. We base the shipping depending on the weight and size of the order. We try the best we can to offer competitive pricing and easy shipping. We would love to help you out as best as we can on your next order. Please email us at hello@beyondpolish.com. Thank you!

Rated 1 out of 5 stars

NOT recommend

I ordered CND from them. They are using original cnd pictures on website, but I got product with terrible smell and poor quality from their website. This nail polish:
1. with terrible smell
2. does not cure fully under the lamp
3. After removing the sticky layer doesn’t have shiny finish
4. cracking after few days
I’m not recommend this product! Please be careful

PS: Dear Beyond Polish, you can ask to remove or edit my review as much as you want, my opinion will be the same . I spent more than hundred bucks, and you don’t have refund, only store credit (I guess because you are super confident about your products (no), but I don’t want buy from you anymore, thank you.

21 December 2019
Unprompted review
Rated 1 out of 5 stars

I will not recommend Beyond Polish to anybody

I ordered 3 bottles of nail polish. when I got them ,they turned out to be the wrong colors. It was not a matter of shades about which the Beyond Polish warns but instead of purple I got grey nail polish. To return them I need to get permission from Beyond Polish, ship it at my expense and get only store credit (!). It means that I would have to order something else and pay shipment fee again(!). Automatically this nail polish become golden and there is no guarantee that they will not sent you the wrong color again. It's the worst company I've ever dealt with.

16 December 2019
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Hi Galina, thank you for the feedback. I apologize that you are unsatisfied with your order. Mistakes do happen and our team did do their best to ship only the polishes that you ordered. Our customer service team followed our standard return policy. If at any point you were unsatisfied with our service, our team is always willing to work with you to help give you what you want. Whether it is a refund or the correct polish colors.

Rated 5 out of 5 stars

Good Quality OPI gel Polish

I have recently ordered OPI gel polishes (total $151)from this website. Everything came on time and priority mail and the packaging was good, all the nail polishes are wrapped in bubble paper. I was little bit scared after reading the negative reviews, but it seems their gel polishes are good quality as I got so many compliments and all the bottles are full.
Please keep up the good work and maintain the quality.
Thanks!

3 December 2019
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Hi Debasmita,

Thank you for your sweet review. We love that you notice our efforts to package our orders well and that we keep our products to a high standard here at Beyond Polish. At the end of the day we just want our customers to be happy! We appreciate you!

Rated 5 out of 5 stars

LOVEEEEE

Beyond polish is honestly the best! They have everything and they ship super fast! I placed huge orders multiple times and never had a issue besides missing 3 bottles but they replaced them for me! In fact they sent me different colors that I asked and they didn’t have a problem! They shipped them out the second they said they would because I did get a confirmation email! They will never ignore an issue they will email you back unlike other companies! From the customer service agent to the manager super nice people! I will deffiently be placing bigger orders with beyond polish! I hope they start selling light elegance because I will def purchase every shade! If you’re coming here seeing the bad reviews those are fake all the polishes are 100% authentic all my opi polishes are from here every color I used to get in the salon I bought from beyond polish the people who are writing those reviews are competitors trying to take away their clients. They are legit everything is 100% authentic. Thank You beyond polish for your amazing customer service! You guys are the best!

16 October 2019
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Thank you for shopping with us! So happy to hear you loved your purchase and was satisfied with our customer service. We are looking forward to serving you again.

Rated 5 out of 5 stars

Great product & customer service

Have purchased from this company numerous times and have been very happy with them. They are not overseas, they are in Nevada which has been part of the US as long as I can remember. They do not sell knockoffs. I have been using OPI polish for over 20 years and what they send is authentic. So either some of these reviews are from competitors just uninformed. Had one bottle of polish that was not up to snuff and they immediately replaced it. So people, stop with the BS fake negative reviews. I know them when I see them and learn how to spell.

1 October 2019
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Hi Betts,
Thank you for shopping with us and your kind review. We look forward to serving you again in the future :)

Rated 1 out of 5 stars

Here my review on this polish.

Here my review on this polish. It is generic and was never told. This gel polish is horrible. It does not last it peels in a week. I invested $450 in this gel polish. They will not refund me nothing. I took classes Cuz I thought I was doing something wrong. NOT AT ALL.. I am very upset with this company. Do Not BUY FROM THEM.

12 September 2019
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Hi Maureen,
We apologize for your experience with your DND Gel Polish. We uphold a high standard for quality and work with our brands to ensure this. We are happy to assist you with more product and application knowledge if you'd like to email us at hello@beyondpolish.com. We do not want you to feel like you are wasting your money; so please allow us to offer tips to make your gel polish worth the value :)

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