Beyond Polish Reviews 

166
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I ordered several mystery boxes. On their website that they wrote that I wouldn't get duplicates if I didn't order same themed boxes. I followed their instructions and ordered just one of each theme b... See more

Company replied

Rated 5 out of 5 stars

I’ve shopped Beyond Polish for over two years, with excellent experiences and outcomes each time. Their products are fresh, their shipping is fast, and their products range from what’s newest... See more

Rated 5 out of 5 stars

I ordered by first order from Beyond Polish on April 19th and received it on the 28th. While shipping took a little longer, I would expect that during the Covid pandemic. I ordered the CND starter kit... See more

Rated 5 out of 5 stars

Just wanted to say this was my 1st order with your company and I was soooo impressed with my delivery! Lately everything has arrived banged up, late, or so delayed that I forgot what I ordered! My ord... See more

Company details

  1. Nail Salon
  2. Pharmacy

Information provided by various external sources

Since we launched in 2014, Beyond Polish has grown into a flourishing family business with a team of passionate and dedicated people. Our team is devoted to handpicking quality products, curating inspiring collections, and discovering brands you desire. We offer a wide variety of products from top names including OPI, CND, Essie, NYX Professional Makeup, and more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

166 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(166)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the colors and the fact that it…

I love the colors and the fact that it does not take long to dry, and being able to have an option on the same color (matte or glossy). I am happy I found this brand cause I also get a lot of compliments :)

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. They placed a sticker over another polish that looked completely different. Return address was not from a business at all, it was from a house.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Make You Blink Pink is Lavender NOT Pink!…

I ordered a specific color which I’ve bought many times before from other places. Always getting a beautiful neon pink. However, I was sold the same Make You Blink Pink by Gelish from this seller. It clearly was not neon and not pink at all! It is Lavender! When I called to complain I was told colors vary online. Umm no they don’t. What you put in the bottle and sell for $18 varies. I was told they couldn’t help me and basically to suck up my purchase! Would not recommend.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

I love the colors! The polishes are always nice and not old. Shipping is fast and packaged so there isn’t any damage.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

One stop polish shop

A great place to get a variety of polish brands & nail related items. I love that they carry a lot of brands, it's a one stop shop. Items ship quickly & arrive safely, well packaged. Shopped here many times and always 100% pleased with the experience.

22 April 2023
Unprompted review
Rated 5 out of 5 stars

I had a small issue with receiving a…

I had a small issue with receiving a lacquer instead of a gel polish, and the customer service department was able to fix my issue and send me a replacement within the week. Very pleased with the prices and the customer service. :)

23 March 2023
Unprompted review
Rated 5 out of 5 stars

You’ll be glad you went here!

I’ve shopped Beyond Polish for over two years, with excellent experiences and outcomes each time.

Their products are fresh, their shipping is fast, and their products range from what’s newest and hottest, to what’s rarest, and hardest to find! Not to mention, very reasonable prices, and sales!!

When it comes to nail polish, I rarely get it from anywhere else, and I don’t see that changing!

24 March 2023
Unprompted review
Rated 5 out of 5 stars

One happy customer!!

I have ordered from Beyond polish several times and I have been satisfied with the entire experience. My shipments are timely, I receive quality products that are carefully packaged. I will forever be a Beyond Polish customer!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

I have had great experiences with Beyond Polish! Customer service was quick to respond when needed. My order shipped very quickly. The bottles were packaged perfectly and safely. Zero complaints!

16 March 2023
Unprompted review
Rated 1 out of 5 stars

No Beyond Polish for me ever again!

I placed an order a month ago. I received defective items. I reached out to the company Beyond Polish
and was promised a replacement and it would be sent right away. The next day I received an E-Mail with no response just a Gift Card with enough money on it to cover the defective item. Upon further investigation discovered the item was no longer in stock on their site and no clue as to when it would be in stock. I want to know why I wasn't refunded the full amount of my bill? Paying for just the defective item which is no longer available and leaving me to pay more Shipping Fees and Taxes when reordering if I get to reorder is just really bad business. I had $7.80 added to my bill the first time around. So, you can bet I'm not going to use the Gift Card, and I won't be shopping with you ever again!! YOU RIP PEOPLE OFF AND YOUR CUSTOMER SERVICE SUCKS!!

13 February 2023
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Hi there! We're so sorry to hear about your experience with us. We apologize that one of your polishes was damaged in transit on the way to you and if you did not receive our emails - *sometimes responses may end up in your spam folder*. It looks like our team reached out to let you know that your originally purchased color was no longer available so we offered *all* of the below as an apology:
-a free replacement of your choice
-free shipping on the new item
-store credit to purchase another polish for free at a later date

If there's anything else we could have done to redeem your experience, please let us know, and we'd love to help :)

Rated 5 out of 5 stars

I have been pleased with company

I have been pleased with the exceptional service! Always answered my questions and provided me with options but never needed the options. Great Company!

9 March 2023
Unprompted review
Rated 4 out of 5 stars

The gel mystery box was fun

The gel mystery box was fun. It included 3 gel polishes, 2 matching DND nail lacquers, 40 OPI gel removal pads with attached foils and plastic nail swatches in sets of 10 for displaying your new nail colors on a chain.

28 January 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service, quick delivery, & products as advertised

First, their shipping is super fast. I think I got my order in like 2-4 days after I ordered it. Second, I noticed I accidently ordered two of the same product a day after I ordered and when I reached out to customer service, they responded in like 5 seconds and updated my order . Super attentive, kind, and amazing customer service! When I received my order, everything was bubbled wrapped and nothing was broken or spilled. All of the products were as advertised on the website. Since they have sale items, I am also able to try different gel polish brands. So, overall super impressed with their service, order delivery, and everything. I have already placed a second order and will be using their site frequently from here on out. :)

17 January 2023
Unprompted review
Rated 1 out of 5 stars

Purchased two sets of polish from them…

Purchased two sets of polish from them I want to exchange it but can’t get anybody to answer my email and there is no working phone number experience very bad right now

18 January 2023
Unprompted review
Beyond Polish logo

Reply from Beyond Polish

Hi Nadia! It looks like our team has been trying to reach you via email since Jan 17th, but we haven't been able to connect. To ensure we have the correct contact information, please don't hesitate to reach out to hello@beyondpolish.com and we'd love to help! :)

Rated 5 out of 5 stars

Best customer service (I’m shocked

Best customer service (I’m shocked, really). Most importantly, I was able to order products I couldn’t find elsewhere (like CND). Shipping is prompt (USPS sometimes doesn’t update the tracking in a timely manner, don’t be fooled - BeyondPolish ships very quickly, and delivery is on time).

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I forgot to add a discount code to a recent order and shot them an email. They issued a refund for the discount amount within 30 minutes! The order came promptly and was really well packaged. Really great customer service!

22 December 2022
Unprompted review

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