BetUS Casino & Sportsbook Reviews 

3,555
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

This Sportsbook is the best in the business will help you in anyway they can if you are losing or winning. They have great bonuses and Terrence is 5-star VIP rep, highly recommend him. After losing my... See more

Rated 4 out of 5 stars

So far this place seems legitimate. The only downside is that verification take 3 days before you can withdraw and they want a actual picture of your debit card which is kind of sketchy. I see a ton... See more

Company replied

Rated 5 out of 5 stars

Betus.com is the number one sports betting site in the nation! My account manager Toby Cruz is not only the best account manager but is considered a genuine great friend along the way! Lots of extra... See more

Company replied

Rated 1 out of 5 stars

Worst site to gamble on, after my late husband passed away I was unable to claim his cash earnings. I provided legal forms, which I sent 3 times and called over 6 times to verify. BETUS without reason... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Sports Betting Vendor

About BetUS Casino & Sportsbook

Written by the company

Bet-USlogo BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.

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3.8

Great

TrustScore 4 out of 5

4K reviews

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3.8

All reviews

(3,555)

396 reviews in the last 12 months

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Rated 1 out of 5 stars

I dont recommend

I dont recommend. Please be aware that to withdraw your money you will need to have at least $100 as a balance according to Milo the account manager. Another person told me that that is not true, that I can withdraw the money with no limit balance. I don't trust this company anymore. Please be careful anyone. who use this company.
Miguel

3 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Miguel,

Thank you for sharing your experience. We're truly sorry to hear about the confusion you’ve encountered. We always aim to provide clear and consistent information to our customers, and we understand how frustrating it can be if there’s any inconsistency.

Please know that this isn't reflective of the values or the service we aim to provide. To resolve any concerns and clarify any misunderstandings, we encourage you to reach out directly via our support team at the website. Our team is more than happy to assist you and ensure everything is handled to your satisfaction.

We sincerely appreciate your feedback as it helps us continuously improve, and we hope to have the opportunity to regain your trust.

Rated 1 out of 5 stars

Lost a long time customer

I’ve spent thousands of dollars with these people, they do pay out, never had an Issue until today. Kentucky derby, a horse gets scratched day of race, same day the wagers were placed. Instead of voiding bets on the scratched horse they keep your money and say they can’t do anything. Call em get nothing but foreigners who don’t give a shit cause it ain’t their money. Lost a long time customer who has “donated” thousands to them over $60. Jose is the reason for this write up. Scam. Don’t deal with these shiesters go elsewhere.

2 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Kelli,

Thank you for sharing your experience. We’re truly sorry to hear about the frustration this situation has caused, especially given your long history with us. We completely understand how upsetting it can be when expectations aren’t met, and we genuinely value the trust and support of every customer.

Please know that your feedback is taken seriously, and we’re committed to reviewing our processes to ensure we handle situations like this more effectively in the future. We hope you’ll give us the chance to make things right.

Rated 4 out of 5 stars

Great

Great
Love it

2 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Dwayne,

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying it. Your support means the world to us!

Rated 1 out of 5 stars

I won $2,500 and they will not pay it…

I won $2,500 and they will not pay it out because I used a card 6 months ago that I no longer have because my wallet was stolen and on top of that it was 6 months ago and I closed that account so now they're denying the $2, 500 payout that I requested. I would not use them their customer service is terrible and I would stick with other sites that actually do pay like slots.lv or wild casino. My name is Sebastian Thomas and you betus have all my information. I will update this if you pay me what you owe me but until then I'm leaving it up here.

2 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Sebastian, we regret to hear about your experience and take all concerns regarding withdrawals very seriously. Please contact our customer service department for further assistance.

Rated 1 out of 5 stars

Last year the winning on slots was…

Last year the winning on slots was decent. This year just constant losses. You rarely hit a bonus. I am done playing here there are better sites out there.

2 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Ben, thank you for your feedback. We value your input and regret that our platform did not meet your expectations this time. We are committed to continuous improvement based on the comments we receive from our players.

Rated 1 out of 5 stars

If I could go negative I would the…

If I could go negative I would the worst casino ive ever played at i made 500 dollar deposit won up to 850 went to sleep and my account is locked when support finally lets me in 2 days later there is 24 cents on there they need to be shutdown nothing but thieves

1 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Landon, we appreciate you sharing your concerns. We take all feedback very seriously and would like to look into this further. Please reach out to our customer service team so we can provide you with additional assistance.

Rated 1 out of 5 stars

Betus is a joke.Your just a clown in…

Betus is a joke.Your just a clown in thier circus.Jumping thru hoops.They can't get thier customer service on the sane page with eachother, not to mention they screwed me on my bonus.just having one excuse after another.I dont recommend them by any means.I have better luck on jackpot go and lavish luck.Your better off taking your chances there atleast they actually pay out and there's no hidden bullshit

1 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello April,

Thanks for sharing your experience. We're really sorry to hear you ran into so many issues with your bonus and customer service—it definitely sounds frustrating. Rest assured, this isn’t the type of service we strive for, and we’re taking your feedback seriously as we work to improve consistency and make things run smoothly.

We truly appreciate you taking the time to be honest, and we hope to provide a better experience in the future.

Rated 1 out of 5 stars

To Many Issues...To Often!

Significant issues across the platform; - Login process. Multiple times login page will repeatedly open and close. Bonus chip values. They say your awarded a $100 chip towards casino play. The actual value deposited $50 to $25. Casino slot play - constant "server connection" issues which costs you all built up coins going towards your Hold and Spin Bonus play. Slots not paying - you see a winning row...no money is deposited. But the most concerning issue is their Sports Book. You win your bet, check your account and you find the bet was registered as a LOSS! In one instance I waited to see if their system would correct the error. 15 minutes went by....no correction...I had to contact player support to ensure I was correctly paid...! Trust is the #1 attribute for any online Betting Site. BetUS fails too often in numerous areas. Strongly recommend you choose another gaming site...

18 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello,

Thank you for taking the time to share such detailed feedback. We're really sorry to hear about the difficulties you’ve experienced across the platform—login issues, bonus discrepancies, slot interruptions, and concerns with the sportsbook all sound incredibly frustrating. Rest assured, this is not the type of service we strive to provide, and your comments will be shared with our teams as we work to improve the experience for all players.

We truly appreciate your honesty and your patience, and we hope to address these concerns so that future interactions are smoother and more reliable.

Rated 1 out of 5 stars

Look for other options

Inconsistent, possibly unethical. Definitely not consumer friendly. Terrible choice for wagering and getting payouts. Seem to make up rules as they go now to only benefit them and break from past precedent. You might even get several different answers to the same question. I’d look elsewhere

30 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello David,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration with inconsistencies and the concerns you’ve raised regarding our processes. Please rest assured, this is not the standard of service we strive to provide, and your comments will be shared with our teams as we work to improve clarity, fairness, and consistency for all of our players.

We truly appreciate your honesty and hope to address these issues to provide a better experience in the future.

Rated 1 out of 5 stars

Do not and I mean do not use them they…

Do not and I mean do not use them they are a offshore site and when you win they will make you jump through 100s of hoops to get your money back and go in circles and when you get mildy frustrated and I mean mild they will suspend your account for failing to fallow guidelines and when you call them to reactivate it they will be very rude to you and at the end of the call say since your not understanding or your threading or making accusations that will fully suspend your account and take all your winnings.

30 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Cohen, we’re sorry to hear about your experience and take all concerns regarding account access and withdrawals very seriously. BetUS is committed to following fair policies and providing transparent procedures for all players.

Rated 1 out of 5 stars

what a scam

what a scam! you need to bet $150 at least to withdraw your money. lol. Never again. Replying to your comment. Yes I tried to cash out my money yesterday and customer support told me that I need to spend $150 to to withdraw my money.

25 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Miguel, Sorry to hear about your frustration. If you’re dealing with cash funds, there shouldn’t be any wagering requirements like that. Please contact us directly, and we’ll help sort it out for you.

Rated 2 out of 5 stars

Poker isn't even playable

Poker isn't even playable. Nothing but bots and collusion. You'll watch the same 3 people win every hand for a half hour straight. Those 5-10% river cards hit 50% of the time. Straights, flushes and full houses every 3rd hand. If you haven't deposited don't even waste time playing the free poker tournaments. People calling all ins with 6, 9 offsuit and hit straights REGULARLY. They play scummy games with withdrawals. Every online caisno I've ever used no matter small takes 15 minutes. They tell you 48-72 hours and just leave it in your account hoping you gamble it away 🤣 sportsbook is a joke it shouldn't even exist. They offer almost nothing as far as props. Casino is fun. That's about it, but again, they're scumbags about giving you your money even if you do win. Don't believe the 5 star reviews. They're bought from customers with free play 😂

24 April 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Steven, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and take all concerns about gameplay very seriously. Our platform is committed to fair play, and we have strict measures in place to monitor for any suspicious activity or collusion. If you experienced any specific issues, we encourage you to reach out to our customer service team.

Rated 1 out of 5 stars

BetUS gave me a 10.00 free casino chip

BetUS gave me a 10.00 free casino chip. I looked very carefully on the email and casino rules. I could not find anything that applied to the promotion. So I played black jack and was taking my time playing. Moved the balance near 50.00. Today the chip and my winnings are no longer there. Customer service tells me the 7 day time limit was up and I didn’t satisfy a 200x rollover. Therefore I don’t get the winnings. Then they asked for a deposit.

Aside from the fact that they took my winnings, rollovers need to be fair. Already facing the odds being in the casino’s favor, you want me to wager 200x what you gave me to just to get the funds in my account. I wonder what the odds are you beat the house for 200x your money?
So I’ll stick with the other two books I use. If they give you a bonus, it’s yours, they never take it back. 5x-6x rollovers. Easy deposits.

26 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Charles, thank you for your feedback. We’re sorry to hear about your experience and can understand your frustration with the situation. It sounds like there was some confusion regarding the terms of the promotion, and we apologize for that. The rollover requirement is actually much lower than the 200x you mentioned, and we want to make sure the conditions are as clear as possible in the future. We appreciate you pointing this out, and we’ll review how we present these promotions to ensure better clarity going forward.

Rated 5 out of 5 stars

Good job we like free play

22 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello, thank you for the positive feedback! We're so glad you're enjoying the free play feature. We appreciate your support and look forward to bringing you even more fun experiences!

Rated 1 out of 5 stars

the worst office in the world

the worst office in the world, they don't pay, they don't pay, they lie by email and phone, don't play here if you want good things
re:I've been waiting for 500 USD for 5 years. That's all I got from you.

1 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Tamas, we’re truly sorry to hear about your experience. We take payment and customer satisfaction very seriously. Please reach out to our support team directly so we can look into the issue and resolve it as quickly as possible.

Rated 2 out of 5 stars

I just wanted my account closed because…

I just wanted my account closed because I am on a significant losing streak but the matter is made alot more complicated by having to call in instead of just closing the account via chat.

18 April 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Jay, we’re sorry for the frustration this has caused. We understand it can be frustrating to have to call in to close your account instead of using chat. Your feedback is important, and we’re looking at ways to make the process simpler in the future.

Rated 1 out of 5 stars

This casino is a scam

This casino is a scam! They're based out of Costa Rica, not USA. They have crazy betting requirements. Not one, but two. Normally, you have a bet requirement on a bonus, but once that's satisfied, you're good. Not here. I had a $40 bonus. They required 40x for bonus requirement. I met that and had a balance of $1600. When I went to withdraw, I was told there's a 2nd requirement, which was $60,000. That's not a typo. $60,000!! Buyer beware.

16 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Kelly, thank you for sharing your experience. We’re sorry to hear that you were frustrated by the bonus and wagering requirements. We aim to be transparent about all terms and conditions, and we understand that sometimes these can be confusing.

Rated 5 out of 5 stars

I’m going to be honest I always bounce…

I’m going to be honest I always bounce back from site to site and yes they have very large rollovers with bonuses but there isn’t another site like them to do such bonuses all the time. If you win u get paid sometimes it takes a little bit but their customer service is great u can call in chat with support at time you want. If u want immediate payout all the time stay away from the bonuses if you gamble a ton and a large rollover dosnt matter to you use the bonuses because they pay if you make it though the rollovers great site all around 10/10

18 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello James, thank you for your honest and detailed feedback! We’re glad to hear you enjoy our bonuses and find our customer service helpful. You’re right—bonuses do come with rollover requirements, and we appreciate you sharing your perspective on how to make the most of them, we look forward to continuing to provide exciting bonuses and reliable support.

Rated 1 out of 5 stars

Joke ass site!

Joke ass site!! Enough said.

17 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Maxwell, we’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important, and we’ll continue working to improve our services.

Rated 5 out of 5 stars

Amazing and fun

16 April 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Great to hear you’re having such a fun and enjoyable experience. We appreciate you taking the time to share your feedback!

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