I went through a rough period losing my Grandad. He was in hospital for a few weeks before he sadly passed away. During this time I used BetUK as an escape from reality and played on the platform on a... See more
Company replied
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See what reviewers are saying
Should have read the reviews!!! Signed up today, deposited £10 via Apple Pay and OFCOURSE it “failed” but the funds left my account. Been in Live Chat for 25minutes (with receipts) after saying it’ll... See more
Company replied
Had to give my change of bank card proof of ownership for security reasons. Was a little suprised at the request but was handled efficiently by the customer team who told me why they were asking. All... See more
Company replied
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
You should know
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BetUK
We're thrilled to hear you're having a great experience with our app!
All the best,
BetUK
Unable to withdraw winnings
Signed up in may done a few bets which lost. Able to deposit and lose no problem. Won a couple this month ,try to withdraw and it triggered an account review 😂 can't get a straight answer as to where my money is or a timeframe for sorting it. Im still able to deposit and bet tho but not able to withdraw MY money? How does that make sense?
23 December 2025
Reply from BetUK
Hi Stephen,
I appreciate you highlighting this perception. I want to assure you that account reviews are not triggered by winning or losing.
They are a standard part of our regulatory and security procedures, mandated by our licensing bodies (like the UK Gambling Commission). These checks are in place to ensure player protection, prevent fraud, and comply with Anti-Money Laundering (AML) regulations. They can be triggered by various factors, often when a player reaches certain transaction thresholds or when there's a first-time withdrawal request, regardless of the amount.
I have contacted you directly to advise on the successful completion of the review and withdrawals requested.
Kind regards, BetUK
Not as good as other sites
Just doesn’t offer the customer enough
Not enough options on football bets compared to other sites just a bit dull
21 December 2025
Reply from BetUK
We appreciate your feedback and are always looking for ways to improve our betting options and overall experience. We'll take your comments on board as we continue to make improvements.
All the best,
BetUK
Absolute scam of a company games are…
Absolute scam of a company games are absolutely shocking played 50 pound eyes of horus at 1 pound spins 30x two scatters what a joke of a site
19 December 2025
Unprompted review
Reply from BetUK
We're sorry to hear you're feeling unlucky and had such a poor experience with our slots.
We understand your frustration with the lack of bonus features and want to assure you that BetUK operates with integrity and adheres to all regulatory requirements. All our games use certified Random Number Generators to ensure fair and random outcomes.
All the best,
BetUK
Worst site ever
Worst site ever. Claiming they've released my funds but clearly they haven't n for me to find out if they really have, I have to wait 3 days. Yeah right dodgy as 🤬
12 December 2025
Reply from BetUK
Hi there,
Thank you for your feedback regarding the delay with your withdrawal.
We completely understand your frustration when funds have been marked as released from our side but have not yet arrived in your bank account.
Once we process a withdrawal, it enters the inter-bank system which can take a few working days to clear; however, we are committed to ensuring this process is as transparent as possible for you.
Regards
The BetUK Team
Odds are good and the payments are…
Odds are good and the payments are fast, but limits are very low.
16 December 2025
Reply from BetUK
Hi Alfonso,
We appreciate you highlighting our good odds and fast payment processing. We note the comment regarding low limits, and understand how this can affect betting strategies.
Limits are set for various reasons, including responsible gaming and operational considerations, and we aim to provide a balanced and secure environment for all players.
Kind regards,
Bet UK
Bet odds are quite difficult to…
Bet odds are quite difficult to understand and there isn’t enough options to chose to bet on good odds.
24 November 2025
Reply from BetUK
Hi there,
Thank you for sharing your thoughts on our betting odds and market options. We recognise that understanding odds formats and finding competitive value are very important for players.
We provide guides to help explain different odds formats, and we continuously assess our pricing to ensure we offer a strong and varied sportsbook for our players.
Kind regards,
Bet UK
I have been trying to update my contact…
I have been trying to update my contact email for weeks and find, what should be simple, hugely complicated
14 December 2025
Reply from BetUK
Hi John,
We acknowledge this feedback regarding the process of updating a contact email. We understand it is frustrating when a task that should be simple becomes complicated.
To ensure account security, email changes require specific verification steps, and our support team is available to guide players through this process efficiently.
Kind regards,
Bet UK
Reply from BetUK
Hello Adrian,
Thank you for the fantastic feedback.
We're delighted you're enjoying the site. Providing fast and reliable withdrawals is a top priority for us, so it's great to know we're getting it right for you.
We look forward to welcoming you back again soon.
All the best, BETUK
This company I can is without a doubt…
This company I can is without a doubt like
Comparing the ritz to faulty towers … a gamblers paradise for depositing yet the withdrawal can only be more pleasurable being in Hannibal’s locked cage.
All verification for my £2500 has been rejected
Driving licence, proof of address and now apparently my email address when even logged in to their account “does not exist “ is beyond a joke. I’ve screenshot my login details and my account details. Yet their emailed response is defiant that they do not hold an account with my email address.
Gambling sites we all acknowledge love to take your money via bank transfers direct, Apple Pay or PayPal with little legislation. When you win small (under £500) are happy to
Pay out as the algorithm plays a part both ways … they pay out , you as the customer are excited and then you ultimately end up depositing your full winnings on a chance
Your win big or bigger. Once that casino on their algorithm has to pay you …
The draw bridges come up and they want all your information to pay out. CASINOS HATE TO LOSE
Every option to not pay …
Let me make this clear don’t bet on this site and as for Bet uk I am not letting this lie. You will reimburse me eventually for not only my winnings that are rightfully mine but I will take this higher. In my email I sent all information will be sent to the gambling commission. Mark my words I will not allow you to extort another potentially vulnerable player in your quite frankly embarrassing manner of what should a professional company. You should always payout when it’s due … end of
12 December 2025
Unprompted review
Reply from BetUK
Thanks for reaching out and sharing your experience.
We understand your frustration with the account verification process and want to assure you that BetUK is committed to resolving this issue for you as quickly as possible.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Dreadful in summary
Dreadful in summary. Limit your stakes the minute you have a win (and I’m only a small stakes punter) and have then put unnecessary obstacles in the way of me getting my funds out before I can close my account
11 December 2025
Reply from BetUK
Thanks for your feedback. We understand your frustration and we want to assure you that BetUK is committed to reviewing its policies and processes to ensure fairness and transparency for all players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Reply from BetUK
That's fantastic to hear! 😄 We're thrilled you find LeoVegas professional, slick, and easy to deal with!
All the best,
LeoVegas
Very time consuming to use when…
Very time consuming to use when withdrawing your money
9 December 2025
Reply from BetUK
Thanks for your feedback and we understand your frustration with the withdrawal process and the time it takes to complete.
We want to assure you that BetUK is committed to reviewing its withdrawal processes to ensure they are as efficient as possible.
Kind regards,
BetUK
very bad intentions of bet UK not…
very bad intentions of bet UK not giving my winnings and saying you need wait and wait I JUST DEPOSIT £50 ONLY AND WON MORE THAN £1000 BUT NOW THEY SUSPEND MY ACCOUNT and were saying you need to verify your documents only and after verification they are saying now safer gambling team needs to talk to you they will email you but when i asked them when they are saying we do not know. even when i asked them to can i talk to the manager they said no. even the customer service agent said to me that i passed the bad comment on live casino but the point is i did not played the live casino literally this means they do not want to give me my winning and even they said we can block and suspend anyone account without any reason if we want under our terms and conditions this means they clearly showing their intensions
5 December 2025
Unprompted review
Reply from BetUK
Hello Meghansh,
We appreciate your feedback and sincerely regret that your experience at BETUK was not what you hoped for.
To look into this further, I have sent a request through Trustpilot. This will allow me to contact you directly and personally handle your concerns.
Best regards, BETUK
Very poor customer service
Very poor customer service. I complained about not getting my free bet and found my account restricted the following week. No email or explanation.
Terrible online bookies. Don’t use.
4 December 2025
Unprompted review
Reply from BetUK
Hello Jon,
I'm sorry to hear about your frustrating experience, especially with your account restriction following a free bet query, and the lack of communication. That's absolutely not the service we aim to provide.
I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best regards, BETUK
Reply from BetUK
Hello Callum,
Thank you for your feedback regarding the verification delay. I completely understand how frustrating it is to experience such hold-ups when you're eager to get your account fully active. My immediate priority is to personally investigate your case to understand the reason for this delay and address any related service concerns.
I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns
Best regards, BETUK
Reply from BetUK
Hi Robert,
That's what we love to hear! We're so happy you're enjoying the website. Thanks for sharing, and we hope the fun continues.
We truly appreciate your trust and hope you continue to have a great time with us!
Kind regards,
BetUK
Very slick site
Very slick site. Good range of sports too. Very professional to deal with. Recommend.
1 December 2025
Unprompted review
Reply from BetUK
Hi Derek,
Thank you for the brilliant feedback, and especially for your recommendation!
We're delighted you're enjoying the site, and look forward to continuing to provide you with an excellent experience!
All the best, BETUK
Great overall experience
Great odds, quick and easy to deposit and withdraw money, tasty promotions.
30 November 2025
Reply from BetUK
Hi Ron,
That's brilliant to hear! Your feedback confirms we're delivering the top-tier experience we strive for.
We're committed to ensuring every visit is just as good as the last.
All the best, BETUK
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