Straightforward ordering. Scooter arrived a day before expected delivery . I had an old scooter before with no suspension. This scooter is an improvement. The ride is slightly less bumpy bit probably... See more
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Was delivered next day in less than 24hrs lovely little scooter so easy to put together unpack slot seat on slide arms on seat so easy do not forget to take the plastic out from battery contacts !ligh... See more
Would highly recommend. Ordered chair on Friday lunchtime and knew it may take longer to deliver to Scottish Islands. Chair arrived Monday morning so very quick delivery. Leather recliner was very sim... See more
After purchasing a similar Home Helper Trolley, from a different supplier, we discovered that the concept was exactly what we wanted, but it was poorly built, and even the wheels fell off due to its d... See more
Company replied
Company details
Information provided by various external sources
Betterlife is a part of the LloydsPharmacy group. We offer a wide range of solutions to help with everyday tasks from bathing, dressing, reading and writing, cooking, gardening and generally getting around. We specialise in over 4000 products that can help to retain your independence and support your everyday needs. Our friendly approach and ability to understand our customers' needs helps to define us as the destination brand for Mobility and Independent Living solutions within the UK. Our team of advisors possess a wealth of product knowledge so you can rest assured that you are receiving expert personal advice at all times, 7 days a week.
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4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy to order,delivery as requested…
Easy to order,delivery as requested driver waited for us to come home,easy to assemble and to use,very good quality,so nothing but praise
5 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Barbara,
Thank you for your excellent review. We are glad that you are happy with your recent order from us. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Reasonably priced profiling bed
Reasonably priced profiling bed, delivered when I was told it would be and put together by 2 pleasant guys. Altogether a positive experience.
5 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Rosemary,
Thank you for your positive review. We are glad that you are happy with the bed as well as our delivery/installation service.
Kind Regards,
The Betterlife Team
First class service and products
4 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Andrew,
Thank you for your 5 star review. We are glad that you are happy with the service and products you have received from us.
Kind Regards,
The Betterlife Team
Reply from Betterlife from LloydsPharmacy
Dear Amanda,
It is excellent that you were pleased with the service, delivery and price of the item you have recently purchased from us. Thank you for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
Gogo Traveller Elite
Gogo Traveller Elite. Excellent delivery, extremely well packaged. Excellent product.
4 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Good Afternoon,
Thank you for your excellent review. We are pleased that you are happy with the product and delivery service you received when placing your recent order with us.
Kind Regards,
The Betterlife Team
Excellent service fast delivery
4 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Ian,
We are pleased that you were happy with the service and delivery you received when purchasing your item from us. Thank you for your 5 star review. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
I was very pleased with the products…
I was very pleased with the products ordered which were delived quickly and efficiently.
4 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Carol,
It is great to hear that you were pleased with the products and delivery service you received when placing your recent order with us. Many thanks for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
Waited 9 days for product
Waited 9 days for product, chased when I realised I had not received it. Had not been sent. Advisable to call once you have placed an order & obtained a tracking number.
4 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Good Afternoon,
Thank you for your review. Please accept my sincere apologies for the delay in dispatching your order to you. Orders are usually dispatched the same day if ordered before 2pm, it therefore looks as though there may have been a glitch in our system causing the delay. Once again, please accept my apologies for this.
Kind Regards,
The Betterlife Team
Cream Chair with Footstool
Very impressed with speed of delivery. Unfortunately the first chair had a rip in it so called the CS and they sorted it out immediately with no hassel. Arranged a replacement really quickly. The only thing i would say is the instructions for assembling the chair could be clearer. Very happy otherwise product seems good quality for the price.
4 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Toni,
Thank you for taking the time to leave us your review. We are glad that you are happy with the chair you purchased from us. I am sorry to hear about the initial problems, but am glad that we managed to get this rectified for you. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Fast delivery, good price
Ordering was easy and delivery was reasonable and fast. I got a great product for a good price.
4 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Rachel,
It is great to hear that you were pleased with the delivery and product you recently purchased from us. Thank you for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
I recently purchased a fold up wheel…
I recently purchased a fold up wheel chair however after the second time in use one of the front wheels broke I contacted Lloyd's who was very help full and sorry for the break on the wheel I was sent a new chair I am indeed very impressed by the help and friendly help I received with my wife in hospital and myself disabled without the chair I would not have been able to visit my wife so well done to all o cornerned at Lloyd's A big thank you
3 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear George,
Thank you very much for your excellent review. Whilst I am sorry to hear about the initial issues with the wheelchair I am glad that we managed to get this rectified promptly for you and you were pleased with the service received.
Kind Regards,
The Betterlife Team
Excellent service from start to finish.
3 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Caroline,
Thank you for your 5 star review. It is great the hear that you found our service to be excellent.
Kind Regards,
The Betterlife Team
Goodish but beware of limitations
Good quick service but having used the Go Pride V2 I have discovered it is only useful in the home or shopping centres at best as the front wheels really struggle with any dropped kerb edge over a couple of inches high maximum, the parts that separate are very heavy on there own and needs a fit person to lift and join together and lastly the arms move loosely 3-4 inches sideways and back again when slotted into the part that connects to the chair which means I have had to place hard wedges into the metal arms parts to stop them moving so badly and affecting the steering of the wheelchair.
3 April 2019
Unprompted review
The company were efficient & made sure…
The company were efficient & made sure that delivery was on a suitable date. They were a ble to offer delivery in 3 working days although to fit in with my schedule delivered on day 5. Very happy with the two men who delivered set up & from started the chair too
2 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Alison,
We are pleased to hear that you were happy with our delivery and installation service. Thank you for taking the time to leave us your review. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
The equipment arrived swiftly and was…
The equipment arrived swiftly and was easy to put together. The website was user friendly. I would definitely use Lloyds Pharmacy again. Thank you
2 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Sophie,
Thank you for your great review. We are glad to hear you were happy with your recent order from us.
Kind Regards,
The Betterlife Team
Good price, poor delivery!
Excellent price on mobility scooter, but use an atrocious delivery service via TNT. Betterlife first of all caused the problem by not sending me an email saying when it had been depatched, with a delivery date like the invoice said they would. TNT tried to deliver it unexpectedly, I was in, but didn't hear them knock, and am disabled so couldn't get to the door immediately even if I did hear them. I called TNT to see if they'd come back as only missed him by 10 minutes. They came again that afternoon and again never heard them, even though someone was in. TNT support staff very helpful, but depot staff not. Eventually redelivered the next day.
All this could have been avoided if Betterlife sent notification of when to expect the item, as their first email says, and used a decent delivery service such as DPD that allows you to see where the van is in real time.
2 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Mark,
Thank you for taking the time to leave us your review. I am sorry to hear that you were disappointed with the delivery service and lack of notifications you received. We do use DPD for some of our deliveries, however many of our larger items are sent with TNT due to the size and weight of the products, unfortunately they don't offer live location updates. Once again, please accept my apologies for your disappointment. We are glad that you are otherwise pleased with the scooter.
Kind Regards,
The Betterlife Team
The item I ordered was described as if…
The item I ordered was described as if it was required for another item, it wasn't.
2 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Russell,
Thank you for your review. I am sorry to hear about the issues with your order, please contact our customer services team on 01772 459944 if you would like to discuss this further.
Kind Regards,
The Betterlife Team
Will be my first call for mobility "stuff"
This review would have had 5 stars as the service we received was prompt and incredibly efficient. The downside is that the item had a fault when it arrived. As it was purchased as a necessity for my elderly Father who is unstable it was essential it was safe for use.
What I must add however is that as soon as Betterlife were aware of a problem, they could not have been more helpful and have gone to great lengths to ensure everything was put right with as little discomfort as possible to my Dad. Thank you
2 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Karen,
Thank you for your positive review. I am sorry to hear about the initial problems with your order but am glad to hear that we managed to rectify this issue for you. We hope you will consider shopping with us again in the future.
Kind Regards,
The Betterlife Team
Ordered a wheelchair.
Ordered a wheelchair. Very good value and excellent delivery service.
2 April 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Christine,
We are pleased that you are happy with the wheelchair and delivery service you received from us. Thank you for taking the time to leave us a great review.
Kind Regards,
The Betterlife Team
Reply from Betterlife from LloydsPharmacy
Dear Lawrencia,
Thank you for your review. We are glad that you are happy with your recent order from us.
Kind Regards,
The Betterlife Team
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