Highly recommend, good prices and large choice. Items come well packaged, Fast dispatch and delivery.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Items listed in stock, excellent packaging, fast delivery and great customer service. I placed 1 order which was delivered fast without any hiccups. I shamefully went elsewhere for some other items... See more
Company replied
I was apprehensive given the run of bad reviews this company has - I'm so glad I gave them a go anyway! Everything arrived packed *incredibly* well - you get a freebie (which you can choose) with ever... See more
Company replied
I am so grateful for the hard work and amazing help from Jess in customer service. Jess has managed to source me some hard to find spare parts for some of our equipment. This has been such a refreshin... See more
Company replied
Company details
Written by the company
UK specialist suppliers of science and technology equipment. Better Equipped provide high quality and affordable laboratory and technology supplies to schools, colleges, industry & individuals. We offer both low prices and great promotional offers on high quality science and technology supplies. We have no minimum order quantities but do offer free UK mainland delivery for orders placed online at www.betterequipped.co.uk over £40+VAT.
Contact info
Wrenbury business Park, CW5 8EB, Wrenbury, United Kingdom
- 01270781238
- sales@betterequipped.co.uk
- www.betterequipped.co.uk
4.7
Excellent
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
When some of the multimeters we bought were faulty Alisha from Better Equipped was very quick to arrange for them to be picked up and fixed/replaced. We received the replacements promptly and they are all working correctly.
21 June 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Hi Gareth,
Thank you for leaving us a review, we are so pleased to hear your issue has been resolved effectively and you are happy with the service provided. Your feedback is most appreciated!
Best Wishes,
Better Equipped
Thank you Jess.
Thank you Jess for chasing the supplier and finding out the delivery date for our order - very helpful and much appreciated. Great customer service, communication and sorted out my queries.
23 May 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you for sharing your experience with us. We are so pleased to hear you are happy with the service you have received, we will pass on your kind words to Jess 😊
We appreciate your feedback!
Best Wishes,
Better Equipped
Great communication
Excellent customer service. Cannot praise Better Equipped enough for their prompt service and great communication. We had a few teething problems our end which resulted in a few issues with placing orders. Alisha and Jayne in particular have been fantastic at helping come to a very happy outcome all round.
17 May 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you for taking the time to leave us a review! We are so pleased to hear we have been able to help :) we will pass on your kind words to Alisha and Jayne.
Best Wishes,
Better Equipped
Poor service.
Ordered some glass conicals for a play on 26th April and told it was a 5 day despatch. I chased this up on 2nd May to be told that it was going out that day and would be with me on 3rd May. Nothing arrived so rang them again on 7th May after the Bank Holiday to be told it still had not been sent even though a staff member told me on 2nd that it was going to sent out. The only way for me to get this in time is to pay extra to get it first class so the poor service has to be at the expense of the trusting customer. Also stated on the invoice that there was a free chocolate bar in the box which was also absent. Poor service and being fibbed to by staff members means that I will not be using or recommending this company again.
7 May 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Hi Charlotte,
We are very sorry to hear you have not had a good experience with your order or our communications. Looking at your order, we had a stock error which was not known to the call handler at the time of the calls, for this we can only profusely apologise. We have since carried out training so all staff members have better visibility to any stock issues that may occur so they can better advise over the phone. Our usual despatch time is approximately 5 working days but we do have the option to pay for express delivery which, if the order is placed before 12pm, will allow us to ship on a next day delivery.
We are saddened to hear you did not receive your chocolate, if you would like to contact us on sales@betterequipped.co.uk we hope we to get the issues you have faced rectified for you.
Please accept our sincerest apologies for the inconvenience caused, this is not the level of service we aim to offer.
Thank you for taking the time to leave us a review so we can better our service.
Best Wishes,
Better Equipped
Excellent communication and awesome…
Excellent communication and awesome skill disguising our free chocolate, so the caretaker didn't steal it like usual. One of the best suppliers out there for science equipment to schools. We couldn't do it without you guys. Thank you from one very happy Science Technician
7 May 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Hi Emma,
We are really pleased to hear the chocolate is now making its way to you! Thank you for taking the time to leave us a review, we really appreciate your feedback.
Best Wishes,
Better Equipped
Really helpful staff
Really helpful & quick response. Thanks to Jess Thornton & Jemima
3 May 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Hi Seren,
Thank you for taking the time to leave us a review, we are really pleased to hear you are happy with our service. We will pass on your kind words to Jess and Jemima! :)
Best Wishes
Better Equipped
Return Customer - Great Experience!
This is probably the 4th or 5th time we have used Better Equipped since discovering them. We tend to order products from a particular manufacturer and Better Equipped have always been cheaper than the competition (cheaper than going direct to the manufacturer as well). Customer service is always really good - the team will keep you up to date with any bespoke orders which might have a slightly longer lead time. Jess Thornton in the customer service team deserves a special mention – she is always prompt in getting back to you should you have any questions which is another plus. Oh and of course there is the free choccy bar with every order....little wins :-) Wouldn't hesitate recommending Better Equipped - been an ease to deal with. Thanks!
30 April 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Hi Rob,
Thank you for leaving us such a great review. We are delighted to hear you are making the most of our Lowest Price Promise and enjoy the chocolate bars with your orders :) we will pass on your kind words to Jess. We really appreciate your feedback.
Best Wishes,
Better Equipped
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you for your positive review Alex! We are grateful for you taking the time to leave us feedback :)
Best Wishes,
Better Equipped
always great valve and excellent…
always great valve and excellent aftercare and technical support if needed :)
26 February 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you for taking the time to leave us such a kind review Laura! We are so pleased to hear you are happy with our aftersales care and support :)
Best Wishes,
Better Equipped
Really helpful advice
Really helpful advice, answered my query and gave me further information. Thanks Jess.
20 February 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you Glenda for taking the time to leave us a great review! We will make sure to pass your kind words onto Jess! :)
Best Wishes,
Better Equipped
Superb Professional Service.
Items listed in stock, excellent packaging, fast delivery and great customer service. I placed 1 order which was delivered fast without any hiccups. I shamefully went elsewhere for some other items which were slighty cheeper. Big regret, still waiting for stuff for late January. Went back to Better Equiped placed my order there and all items arrived in 2 days once agian packed very well. I will always shop here now.
1 February 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Hi Zep,
Thank you so much for taking the time to leave such a detailed review! We are so pleased to hear you are happy with our service :) we really appreciate your feedback!
Best Wishes,
Better Equipped
Amazing Customer Service
Amazing Customer Service. Always keep you on the loop with delivery dates, stock dates and even when we didn't qualify for a freebie we requested, due to being ordered via our Procurement System and not their website, they still sent it to us out of goodwill. I would definitely recommend their products and nothing is ever a problem with them, always helpful and very customer service focused, 10/10!!
6 February 2024
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you Sandra for leaving such a positive, detailed review :) we always aim to have our customer's best interests at the forefront of everything we do so we are pleased to hear you are happy with the service you have received. We hope you enjoy the FreeBee! :) Best Wishes, Better Equipped
Wow.
Wow.
What can I say, a colleague recommended this company to me and I shan’t now be going back to the old one that I used to buy from.
The service from Better Equipped was fantastic from start to finish. For the one product (out of a very large order….impressive in itself) that they didn’t have in stock, they kept me informed throughout.
I can see why they are called Better Equipped, because they really are better equipped.
Also, the perfect amount of packaging i.e. enough to protect my goods but absolutely no more than was necessary.
Until the next order……
22 December 2023
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Dear Mr Thorndike, thank you very much for taking the time to leave a review and thank you for choosing to place your order with Better Equipped in the first place. We are really happy to read you liked our service and hope you will consider ordering from us again in the future. Once again thank you for taking the time to leave such a lovely review. Best Regards Better Equipped
Great experience from start to finish
Having browsed their catalogue I was amazed by the number and variety of items they had in stock.
Ordering was easy, delivery was prompt and the packaging was excellent. The free chocolate and pen enclosed made me smile and added to my good experience with Better Equipped
I will definitely be using them again.
22 December 2023
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you very much for taking the time to leave such a lovely review and thank you also for choosing to order from Better Equipped in the first place. We are glad you liked the free chocolate bar and pen and are really pleased to read you are happy with our service and will consider ordering from Better Equipped again. Thank you once more for taking the time to leave your review :) Best Regards Better Equipped.
I've been ordering from Better Equipped…
I've been ordering from Better Equipped for many years and have always found them to be very responsive and helpful and there prices are always competitive. I won't hesitate to order from them again...
18 December 2023
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you very much for taking the time to leave such a positive review. We really appreciate all of the orders you have placed over the years and will continue to strive to deliver great customer service and great prices to you and your organisation. We really appreciate your support and business over the years and really appreciate you taking the time to share your feedback. Best Regards Better Equipped
Comprehensive range, efficient service.
Very comprehensive range so I was able to find exactly what I needed at a competitive price. I was lucky enough to get a bonus free gift which has actually proved very useful. Ordered on a Monday and products arrived 2 days later.
4 December 2023
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you Clive for taking the time to share your feedback about your experience with ordering from Better Equipped. We are really pleased to read your review and glad you found the free gift you received to be useful. Thank you also for choosing to order from Better Equipped in the first place :) Best Regards Better Equipped
Fast and Easy
With an easy to use website and quick dispatch, the entire process was stress free. I would highly recommend Better Equipped to others.
14 December 2023
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you very much for taking the time to leave a review and also for choosing to place your order with Better Equipped in the first place. We really appreciate your feedback and are really happy to read you found our website easy to use and stress free :) Best Regards and thank you again from the team at Better Equipped
Amazing Customer experience from Fiona
Hey
Hope you're doing awesome! I just had to drop you a quick note about the fantastic experience I had with Fiona from your team. Seriously, the level of customer service she provided was off the charts!
Fiona went all out to help me with my order, and her patience and kindness were next level. I threw a bunch of questions and requests her way, and she handled it all like a champ. Nothing was too much trouble for her.
In a world where good customer service can be hard to find, Fiona's dedication really stood out. I'm genuinely grateful for her stellar efforts.
Big thanks to you and the team for consistently rocking it! And of course, a massive shoutout to Fiona – she's a total superstar.
5 December 2023
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you so much for taking the time to share such lovely feedback about Fiona, we are really happy to read of your experience dealing with Better Equipped and Fiona in particular. We have passed on your thanks and feedback to Fiona and would like to once again thank you for leaving such lovely feedback and also thank you for choosing to order from Better Equipped in the first place. We hope to have many more dealings with you in the future :) Best Regards from the team at Better Equipped.
Speedy and reliable
Better equipped have a large choice of stock, so I managed to find exactly what I was after. The ordering process was quick and easy. My delivery came within 2 days of ordering, even sooner than estimated, and everything was as expected. Will be using again.
1 December 2023
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you very much Lauren for sharing your feedback about your recent order with Better Equipped and thank you for choosing to place your order with us in the first place :) It's lovely to read your feedback on the range of products we offer and the speed of delivery. Thank you on behalf of the whole team at Better Equipped
Great experience - would recommend!
Website was easy to navigate, and I felt valued by the staff when discussing my order - you could tell they had my best interests in mind.
Really quick and easy buying experience - would recommend!
4 December 2023
Unprompted review
Reply from BETTER EQUIPPED EDUCATIONAL SUPPLIES
Thank you very much for taking the team to leave a review, for your positive feedback and thank you also for choosing to order from Better Equipped in the first place :) It's great to read you had such a positive experience and would recommend buying from Better Equipped. Thank you again and best regards from the whole team at Better Equipped
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.