Better - Woolwich Waves Reviews 

128
TrustScore 3.5 out of 5

3.6

Woolwich New Road 49, SE18 London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I love the flexibility and the variety of activities — I feel like I’m definitely not going to get bored! 😄 I’ve particularly enjoyed Yoga with Rosana and Dance Fitness with Frankie — they’re both... See more

Company replied

Rated 1 out of 5 stars

Staff at the reception and some ‘new’ youngsters working at the centre are pathetic and lack people skills. They need to be trained to improve on their client facing skills. They do not know anything... See more

Company replied

Rated 5 out of 5 stars

Just as the name better I can say its the best gym sauna and leisure centre to be with. The better App has straight forward navigation membership joining process that allowed me join the gym or any ac... See more

Company replied

Rated 5 out of 5 stars

The facilities are top-notch and the rooms are very spacious. There is plenty of room to accommodate everyone. The pool looks great. The cafe is inciting. Logistically, the centre is perfectly placed... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Woolwich New Road 49, SE18, London, England, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

128 reviews

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3.6

All reviews

(128)

5,330 reviews in the last 12 months

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Rated 2 out of 5 stars

swimming

the gym is good , The pool is terribly organized. People come to swim, and the staff closes off half the pool. No one exercises in that half, and in the other half, there are five people per lane. And for a leisurely swim, there are nine people per lane. Reservations don't work. The website says 20 spots are available, but when you show up, they're all taken. The pool is very poorly organized.

14 January 2026
Better - Woolwich Waves logo

Reply from Better - Woolwich Waves

Hi Viacheslav,

Thank you so much for your feedback!

We’re really glad to hear you enjoy using the gym, but we apologise for the frustration caused by pool organisation and overcrowding.

We have passed your feedback to the Team at the Woolwich Waves Centre for review.

Warm Regards,

Kaisha

Rated 4 out of 5 stars

Nice and clean with a wide range of…

Nice and clean with a wide range of facilities and good knowledgeable fitness instructors. Greeted by concierge as I was standing in the queue. Only improvement needed is concierge needs to be booking guests in so they don't get charged non attendance fees when they attended their pre booked sessions.

12 January 2026
Better - Woolwich Waves logo

Reply from Better - Woolwich Waves

Hi Caroline,

Thanks for your review.

We are so pleased to hear that you are enjoying Woolwich Waves and we would advise that you register your attendance by scanning the QR code!

Warm Regards

Hazal

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