A really friendly helpful team looked after us all summer . We had a season pass for the Riverside Pool in Wallingford.
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Location
Switch locationWallingford, Crowmarsh Gifford, OX10 8EB Wallingford, GB
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We had booked a few nights to stay at the Riverside campsite, but due to being unwell, we had to cancel. The staff were very understanding and supporting, we had our money refunded with no trouble, an... See more
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A lovely pool. Just the right temperature, warm showers, adequate changing cubicles. Very helpful staff.
Company replied
Dear Kevin, Joe and all the Better team I don’t live locally but wanted to swim in your open air pool. I downloaded the app and booked a session and paid which couldn’t have been easier. A... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Wallingford, Crowmarsh Gifford, OX10 8EB, Wallingford, United Kingdom
4.0
Great
4 reviews
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A really friendly helpful team looked…
A really friendly helpful team looked after us all summer .
We had a season pass for the Riverside Pool in Wallingford.
6 September 2026
Unprompted review
Reply from Better - Riverside Park and Pools
Hi Kerrigan
Thank you for your review.
We are very pleased to hear that our friendly and helpful team helped make your summer enjoyable.
It is also great to know that you made the most of your season pass at Riverside Pool in Wallingford, and we look forward to welcoming you back again soon.
Kind Regards
Amir
Very supportive.
We had booked a few nights to stay at the Riverside campsite, but due to being unwell, we had to cancel. The staff were very understanding and supporting, we had our money refunded with no trouble, and a week later a lovely email from Ben ( customer services), asking if we were recovering from being ill, and they would be looking forward to seeing us next time. That was a very caring thing to do, in this day and age. Looking forward to rebooking.
18 September 2025
Unprompted review
Reply from Better - Riverside Park and Pools
Hi Debbie,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Hazal
Riverside open air pool - Wallingford
Dear Kevin, Joe and all the Better team
I don’t live locally but wanted to swim in your open air pool.
I downloaded the app and booked a session and paid which couldn’t have been easier.
All the information I needed for example lockers, and how they operate, showers, café were all explained on the app.
When I arrived in good time for my session at 8.20am, I explained that this was my first visit and the member of staff on duty booked me in and explained everything, including letting me know there were googles etc. on sale if I needed anything.
The member of staff spoke clearly, was friendly, looked very smart and very professional.
The toilets were clean as were the changing rooms and the showers lovely and warm.
I don’t know why your rating is not higher, I am happy if you want to publish my feedback.
Good luck with your summer season
Kind regards,
Lynne Cross
16 June 2025
Unprompted review
Reply from Better - Riverside Park and Pools
Hi Consumer
Thank you for your review.
We are delighted to hear that your visit to our open-air pool was such a positive experience, especially as it was your first time with us.
It’s great to know that booking through the app was smooth and that the information provided helped you feel well-prepared.
We’ll be sure to pass on your feedback to the team; they will be very pleased to hear about the cleanliness, facilities, and professional service you received.
Kind Regards
Amir
A lovely pool, perfect setting
A lovely pool. Just the right temperature, warm showers, adequate changing cubicles. Very helpful staff.
29 May 2024
Reply from Better - Riverside Park and Pools
Good Afternoon Susanna,
Thank you for your review.
We are very happy to hear that you enjoyed the pool at the Riverside Park & Pools. We are also thrilled to hear that the pool temperature was perfect and the shower cubicles were adequate for your needs. We hope you can continue to enjoy this facility and all the other great activities they have on offer. Thank you for your kind words.
Warm regards,
Charmaine
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