Amy who was my assistant at Gosforth Leisure Centre was very helpful and explained and demonstrated my fitness plan.
Company replied
Location
Switch locationRegent Farm Road Gosforth, NE3 3HD Newcastle upon Tyne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gosforth Leisure Centre is usually quiet and most staff are friendly and know what to do but the pool and studio are not clean enough. People do not clean the mats after using, there is no enough rule... See more
Company replied
Wonderful classes! Great range of activities and levels. Staff super friendly. Great value for money. Only improvement would be to have free parking- the parking on site at Gosforth Leisure centre... See more
Company replied
Gosforth leisure centre Gym pool and sauna were good. Staff very helpful, but the shower facilities leave a lot to be desired. Inadequate for post Covid hygiene and health requirements. Only one in... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Regent Farm Road Gosforth, NE3 3HD, Newcastle upon Tyne, United Kingdom
3.9
Great
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant reception staff friendly…
Very pleasant reception staff friendly swimming coach good changing facilities although should provide individual shower facilities post swimming
20 November 2024
Reply from Better - Gosforth Leisure Centre
Good Evening Guestsally,
Thank you for your review.
We are pleased to learn that you are finding value in your membership at the Gosforth Leisure Centre and that our staff consistently demonstrate professionalism and friendliness during your visits. Regarding the shower facilities, they are available within the changing areas of our centres, as well as on the poolside, for the convenience of customers following their swimming activities.
We hope you continue to enjoy your swimming sessions at the Gosforth Leisure Centre.
Kind regards,
Charmaine
Website is hard to use
Website is hard to use and complicated. Swimming instructors amazing but chat at reception could be heard in watching area about other members of staff
14 September 2024
Reply from Better - Gosforth Leisure Centre
Good afternoon Jo,
We would like to express our gratitude for your feedback.
We are pleased to learn that your child is enjoying their lessons at the Gosforth Leisure Centre and that the instructor has been exceptional throughout the sessions. We regret to hear about the issue regarding overhearing our staff's conversation at the reception area. Your feedback will be brought to the attention of the centre manager for further investigation.
We trust that your child will continue to derive enjoyment from their lessons at the Gosforth Leisure Centre.
Kind regards,
Charmaine
Intensity of exercises in classes can…
Intensity of exercises in classes can be higher.
I was sent back home from spinning class despite booking in advance as bikes were broken .
18 September 2024
Reply from Better - Gosforth Leisure Centre
Good Morning Chaitra,
I hope you're off to a great start today. I just wanted to extend my thanks for sharing your feedback with us.
I am truly sorry to learn about the disappointment you faced when you were unable to attend the spinning class you had booked in advance. This occurred due to the unfortunate situation of the equipment being out of order. Your experience is important to us, and I want to assure you that we are taking steps to prevent such incidents from happening in the future.
Kind regards,
Charmaine
Solid facilities, needs a clean.
The facilities at Gosforth suit me well. I do have some concerns over the cleanliness of the pool and the sauna area though.
The bottom of the pool looks terrible as does around sides and the mould build up at the sauna door is pretty poor. A thorough clean would eradicate that. No excuses.
Also, if you're taking bookings for sauna at 4pm then at least switch it on in good time. It's a constant bone of contention with folk using it around this time that it is stone cold more often than not.
18 September 2024
Reply from Better - Gosforth Leisure Centre
Hi John
Thank you for your review.
We are very pleased to see the facilities at our Gosforth Leisure Centre work well for you and appreciate your feedback regarding the swimming pool and sauna. Your feedback will be passed on to the General manager to look into and we hope this will help improve your experiences with us.
Kind Regards
Amir
Great place
Great place, full of machines, very polite and helpful instructors and they clean every day!
11 September 2024
Reply from Better - Gosforth Leisure Centre
Hi Michele,
Thanks for your review.
It's great to hear that you are enjoying Gosforth and that the staff have been so helpful.
Warm Regards
Hazal
Turned up for a junior induction which…
Turned up for a junior induction which was confirmed via e mail and it was not even open 👎
26 August 2024
Reply from Better - Gosforth Leisure Centre
Hi James,
Thanks for your review.
We are sorry to hear that you booked and then the centre was closed.
We have emailed the centre with your details and asked that they contact you to rearrange for another time.
Warm Regards
Hazal
Getting started made quick and easy
Joining online was a very simple process. I chose a Seniors package and it was easy to upload my “proof of Age” document (which was also verified very quickly). I booked a 30 minute induction using the App and the instructor was really helpful in showing me around the building and the various equipment.
9 August 2024
Reply from Better - Gosforth Leisure Centre
Good Afternoon David,
Thank you for your review.
We are delighted to hear that you found the online joining process easy to navigate when you joined online and also the process to upload your proof of eligibility. We are also very happy to hear that the Fitness Instructor who delivered your induction was very friendly and helpful when giving you a tour of the facilities and the gym equipment. We hope you enjoy your membership at the Gosforth Leisure Centre.
Kind regards,
Charmaine
Great place to go alone ournwith…
Great place to go alone ournwith friends and family, staff is very friendly and helpfull. Recommend with no questions
8 August 2024
Reply from Better - Gosforth Leisure Centre
HI Vera
Thank you for taking the time to leave a review and the recommendation!
It's great to hear that you're enjoying your time at our Gosforth Leisure Centre and have had the opportunity to speak with our staff. We aim to continue delivering a delightful experience for you.
Kind Regards
Amir
Reply from Better - Gosforth Leisure Centre
Hi Mohammad
Thank you for your review.
We are very pleased to see you find your time at our Gosforth Leisure Centre good and so nice!
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Reply from Better - Gosforth Leisure Centre
Hi Tracy,
Thank you for your review.
We are happy to hear that the staff at Gosforth was so helpful!
Warm Regards
Hazal
Thank you George (swimming instructor)
Thank you so much George to support kian improving his confidence and developing swimming skills. You built up an amazing relationship with kids.
27 July 2024
Reply from Better - Gosforth Leisure Centre
Hi,
Thank you for your review!
We are delighted to hear that Kian's confidence has improved after attending swimming lessons with George!
Warm Regards
Hazal
Easy communication.kids are enjoying…
Easy communication.kids are enjoying the swimming lessons
20 July 2024
Unprompted review
Reply from Better - Gosforth Leisure Centre
Hi Freeman,
Thank you for your feedback. We are delighted that you are enjoying our facilities. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service.
Reply from Better - Gosforth Leisure Centre
HI James
Thank you for your review.
We are very pleased to see you can navigate the Better App and hope you enjoy your time with us!
Kind Regards
Amir
The pool was too cold and the mixed…
The pool was too cold and the mixed changing area is unsuitable, especially for children and women. My child has also been put in the incorrect class.
1 June 2024
Reply from Better - Gosforth Leisure Centre
Good Afternoon Isobel,
We appreciate you sharing your thoughts with us.
We regret to hear that the pool temperature was too cold for you to enjoy your swimming lesson at the Gosforth Leisure Centre. I will pass on your feedback to the attention of the centre manager so they can look into this issue to ensure the pool is at the correct temperature for future lessons. In regards to your child being in the incorrect class, I will email you directly to assist you with changing this to the correct class if they have the availability.
Hope this helps.
Charmaine
I swim in gosforth pool 3 times a week and the same people are in the pool every morning swimming up and down in groups of 3 making it hard for us other swimmers to get by
I swim in gosforth pool 3 times a week and people y
16 May 2024
Reply from Better - Gosforth Leisure Centre
Dear Karen,
We appreciate your feedback and are genuinely sorry to learn that your swimming experience has been impacted by the presence of group swimmers. When you next attend a session, we kindly request that you approach the on-duty lifeguards to address this matter. They will conduct a thorough investigation and take necessary steps to ensure that your weekly swim sessions are enjoyable.
Sincerely,
Charmaine
It was my first swimming lesson as a…
It was my first swimming lesson as a senior adult. My swimming instructor James was very patient and understood my fear of water.
He worked with me to help me overcome my fears and did not rush me or become impatient.
13 May 2024
Reply from Better - Gosforth Leisure Centre
Hi M,
Thank you for your review.
We are delighted to hear that you are enjoying your swimming lessons and you have chosen Better to support you in this journey.
Keep up the great work!
Warm Regards
Hazal
Gosforth Better Health.
Nice staff and reasonably good facilities for a really reasonable price. One criticism is that some of the gym equipment is looking very tired and a bit shabby. Which apparently is getting refreshed, hopefully very soon. My other gripe is the showers, the better term for them would be a brief tepid drip. Which isn't ideal when you need a good shower before going to work. And there's only 1 in a cubicle where you can have a proper wash.
11 April 2024
Reply from Better - Gosforth Leisure Centre
Good Evening Darren,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Gosforth Leisure Centre. We also believe our membership fees are great value for the activities included in each membership type. However, we are very sorry to hear of the issues surrounding the showers and the Gym equipment but I will ensure to pass on your comments to the attention of the centre manager so he can look into the points you have raised and resolve these issues.
Through feedback we can identify any improvement areas and provide a Better service.
Kind regards,
Charmaine
Appalling cleanliness…
Was coming here for 2 months but couldn’t cope with the cleanliness any longer. The woman’s changing rooms are shockingly dirty. Some days they would absolutely reek of fish others like stinking sewers. (This is due to old stagnant water never being cleaned on the floor) The day I dropped my towel on the floor and picked it up and it literally STUNK of rotten sewers/eggs was the last straw and I have not returned. The showers have never been changed since I was a kid and I’m 39. Very dirty and full of limescale. Dirty marks all over the cubicles. In all honesty I do NOT think the changing rooms get cleaned. Probably a bin empty and that’s it. This is an honest review which I’m sorry I have to give but I think big changes need to be made. Pool is ok but does get crowded as it is lane only swimming and sometimes I had 6 people to a lane.
24 January 2024
Unprompted review
Reply from Better - Gosforth Leisure Centre
Hi Clare,
Thank you for your review.
Our leisure centres have a duty of care for the cleanliness of the centre and I am disappointed that this standard has not been maintained.
I will forward your review to the centre manager and ask them to investigate the issues you have raised and action where necessary.
Thank you for taking the time to provide us with this feedback - it really helps us improve the service we provide.
Warm Regards
Hazal
First time in gym
First time in gym, staff showed me how using app to to sign in and enter gym, friendly and helpful, that's spot on
16 January 2024
Reply from Better - Gosforth Leisure Centre
Hi John,
Thank you for your review.
We are so happy to hear you are enjoying Gosforth Leisure Centre!
Warm Regards
Hazal
Good value but pool’s a bit run down
27 November 2023
Reply from Better - Gosforth Leisure Centre
Good Evening Ruth,
Thank you for your review.
We are happy to hear that you are enjoying your membership at the Gosforth leisure centre. We apologise if the pool is a bit run down, so I will forward your comments for the attention of the centre manager. This may not be an issue we can resolve with immediate effect but we will look into this.
Hope this helps.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.