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See what reviewers are saying

Rated 5 out of 5 stars

Really good customer service, they will help you with any of your dilemmas in a polite manner. I really like this booking site.

Rated 5 out of 5 stars

Great service fast payments the reason for only 3 stars is that you cant watch the races on desktop. Upgraded to 5 stars having been contacted by Bet Bright they told me to install firefox and the... See more

Company replied

Rated 1 out of 5 stars

Poor and sadly the same as most of the other online outfits. Initially thought they were different and something fresh in the market but ...oh dear. I joined Feb 17 and have made deposits of £1450 a... See more

Company replied

Rated 5 out of 5 stars

Customer services are excellen and super quick to respond. They have some fantastic offers and also exclusive offers that have arrived by e mail and not appear on the site. 100 percent cashback on lo... See more

Company replied

Company details

  1. Betting Agency
  2. Casino

Information provided by various external sources

BetBright brings the excitement of betting to you through our unique sports and casino betting service available online via desktop, mobile and tablet devices. 18+


Contact info

4.2

Great

TrustScore 4 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sad to see them go

Was a fantastic company, great offers and products. Staff always very helpful, listened to their customers and considered them one of my top choices. Kudos guys.

12 May 2020
Unprompted review
Rated 1 out of 5 stars

Awful

Great COMPANY are BETBRIGHT Until you want to withdraw and then It develops Into an awful! , Tedious! , Long and drawn out affair.
Good at taking your cash but like trying to get blood from a stone when you want a pay out..

21 March 2019
Unprompted review
Rated 1 out of 5 stars

Just like Betway they have a great…

Just like Betway they have a great review and pay people to write positive feedback for them and get any bad comments removed. Where are all the PR runts now?

How's that's worked out? How's the unemployment queues

Shows how easily this platform is manipulated

11 March 2019
Unprompted review
Rated 1 out of 5 stars

Not that it matters now as they’ve been…

Not that it matters now as they’ve been sold - however going forward....

You should know that Betbright are completely incompetent. Compliance set my deposit limit to £2k a month in March 2018. I asked them in Feb 2019 why I’ve been able to deposit nearly 5k or more some months? They then suspended my account pending investigation.

The investigation found that they had accidentally set it as a weekly deposit limit of £2k and not the monthly. At this point I’d deposited £44k in a year instead of the maximum £24kni should have been allowed if compliance had done their job properly.

They refunded me £8k. I have no idea where they got that figure from but apparently take withdrawals into account even though regardless the maximum I should have been allowed to get on my account was £24k in this period. I think I was down £19k at this point. I asked for my other £11k and they just said that a thorough investigation was done and I wouldn’t be getting anything else!

So to summarise, please avoid these schoolboys. They are incompetent and your money is not safe!

5 March 2019
Unprompted review
Rated 1 out of 5 stars

BetBright Have Gone Bust

Here's a review I posted for BB last year. I hope some of you took my advice and stayed well clear of them.

27 Feb 2018
Complete waste of time
I'm a small stakes customer and after reading about the 100% deposit bonus I thought I'd give BetBright a try. So I could have more bets and my money would last a bit longer I deposited the maximum amount £100 & BetBright added another £100. I understand you have to bet so much before the bonus is added to your cash and that is totally acceptable because some people would just deposit and then try to withdraw the bonus and their own deposit. I like to have an interest in NH racing so I opened an account to actually BET not to mess around. So when I went to place my first bet of only £8 EW on a horse priced at 7/1 running at Sandown I was offered only £1.47. I then went to place a £3 Win bet on a 10/1 shot and they would only allow me £1.27. Totally ridiculous! How can they call themselves a bookmaker if they don't take even small bets. I've placed 100s of bets a year like this with Bet365 with no problems at all. Ive now put in a withdrawal "request" for my £100 without placing a single bet. Before I closed my account I was sent a number of emails encouraging me to play in their casino. I'll say no more!!

My advice is don't waste your time, like they wasted mine, by opening an account with BetBright.

5 March 2019
Unprompted review
Rated 1 out of 5 stars

I m sure people can draw their own…

I m sure people can draw their own conclusions from all the 5star reviews from people with Just the one review. We're not stupid

I got restricted after a handful of bets and had to send in ridiculous amount of identification in just to get my money back after being restricted
Before this I kept getting calls trying to get me to bet with them. Calling me to let know the football season was starting etc. Cold calling from bookies is a new low

The prices are poor as well check oddschecker and rarely make the top section of odds.

This is all factual so no reason why this should be removed though no doubt they'll lodge a complaint.

It's a shame instead of having a full pr team on here they can't instead take a decent bet or go Best odds on comparison sites

14 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hi Matthew,

Thank you for taking the time to share this feedback.

We are sorry to read that internal decisions made have affected your betting abilities online. These decisions are made following a stringent evaluation process before being implemented on accounts. This process of restricting online accounts would be relatively standard within the industry, and we are not alone in practicing this.

Further to this, the request to provide documents to verify your account is a regulatory requirement of our license and we are obliged to request these of all customers at one stage or another. We are sorry if this has proved in any way inconvenient, however we cannot circumvent this necessary process.

On occasion outbound calls can be made to customers who have opted in to receive promotional calls. Any customer who has opted not to receive calls will never be contacted in this way. This preference can always be adjusted within your account, or by contacting our Customer Support team who will be more than happy to oblige.

Your comments have all been noted and will be passed on to the relevant teams, in the hope that we can meet your expectations as a valued customer.

Kind regards,

BetBright

Rated 4 out of 5 stars

Good games

Good games, payout efficiently but must be easier going with failed bonuses.

would definitely suggest them as a company.

14 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hello Mike,

Many thanks for sharing this feedback.

Our aim is to provide the best online Casino experience for our customers, and we are delighted to read that you enjoy the wide range of games we have on offer.

When it comes to bonuses, we always strive to ensure the transparency of our offer terms, but if someone has just missed out on the minimum requirements, our Customer Support team will always try and find a middle ground where all parties can be happy with the outcome. Happy to read that you would still recommend us!

Kind regards,

BetBright

Rated 5 out of 5 stars

Honestly the is best bet site i have…

Honestly the is best bet site i have ever seen.Reliable,100%. Thank you betbright. I believe betbright will go to an extra level. I really feel good betting with you.

13 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hi there Felix,

Thank you so much for sharing such a positive response!

We are over the moon to read that you have benefited from the use of our website, and we hope we can continue to deliver the service you have come to expect.

Best of luck,

BetBright

Rated 5 out of 5 stars

yes beacause it has all my old and new…

yes beacause it has all my old and new favourits on here this is one casino that never got rid of all the old good slots to replace the new ones like other casinos have

12 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hello John,

Many thanks for sharing these kind words.

We have worked very hard to build our Casino to the service we have available today, and we are delighted to read that you have been enjoying our games available. We will be sure to pass this feedback on.

Regards and thanks,

BetBright

Rated 5 out of 5 stars

Very quick response

12 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hello Kevin,

Thanks for this review!

We hope we can continue to meet your expectations.

Kind regards,

BetBright

Rated 5 out of 5 stars

Great value offers and helpful customer…

Great value offers and helpful customer service

12 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hi there Alex,

Thanks for sharing this positive feedback.

We are always delighted to hear of customers enjoying our offers on site!

Kind regards,

BetBright

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, helpful staff.

12 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hello Garth,

Many thanks for this review!

We will ensure to pass on your compliments to our Customer Support team.

Regards and thanks,

BetBright

Rated 1 out of 5 stars

Warning

Warning - Do not bet on their website using a mobile device. Cash out option is shown as a big icon which can accidentally be triggered when scrolling on your phone. Any decent Bookmaker would give you a second option to confirm your decision but not these guys. Hit the option once and you've cashed out as per their terms and conditions so give them a swerve.

11 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hi there Ricky,

Thanks for sharing your feedback.

We are sorry to read that you have encountered problems with our Cash Out function, when using a mobile device. To Cash Out a bet, you need to access and view your Open Bets. From here, it is a quick process in that the Cash Out button needs only be selected once.

In this way, we can ensure quick processing of the user request, preventing any possible delay which could affect the potential Cash Out returns credited. This guarantees the best possible value for customers who wish to avail of this Cash Out service.

Kind regards,

BetBright

Rated 1 out of 5 stars

Wow another company that restricted me…

Wow another company that restricted me after 5 bets with a great rating
Please don't tell me that's it's an anomaly as you have all these 5* ratings. I was told you pay £10 to customers to leave a good review. What on earth would people sign up to praise you for no good reason. Very very suspicious
These people have just gone onto here and signed up just to give you a great review

Very suspicious. Makes a mockery of the site doesn't it. Have they been asked? Are they fake? questions need asking especially when you compare the ratings to other bookmakers on here. Every bookmaker is rated badly but somehow you're rated great

Your prices are below average and your free bet has so many hidden extras on I gave up.
You restricted me after half a dozen bets and made me jump through hoops to get my money withdrawn. That's not what I call great.

This is a genuine review and if you try and remove it I'll complain to Trust pilot and also tell all of all social media about the what some may call fake ratings. The biggest online bookie 365 is rated bad on here but you're rated great. I guess they've not got people deleting bad comments... no way is this acceptance

11 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hello D Brown,

Thank you for taking the time to share this review.

We are sorry to hear that internal decisions made have prevented you from placing your desired bets These decisions are not taken lightly, and go through a strict evaluation process before decisions are implemented. This process of restricting online accounts would be common place within the industry.

The vast majority of the reviews found here have been verified by Trustpilot themselves, and would not be published if they were found to be in breach of the their strict guidelines and requirements. In all cases, reviews are shared by genuine customers detailing their genuine experiences with our website, and no monetary incentive is ever offered.

We cannot comment on other websites and reviews shared about their services, however we can confirm that BetBright have a dedicated team in place to look after reviews shared on this platform.There is no facility available for us to delete any review, and we will always acknowledge and respond to any comments publicly shared.

Not having your account available to refer to, prevents us from identifying and addressing any potential delays with withdrawals requested. Further to this, please note that there are no rollover requirements with free bets, which will always settle with no stake returned - there are no hidden aspects to these.

Kind regards,

BetBright

Rated 1 out of 5 stars

Betbright casino slots

Betbright casino slots, unless you like bonuses smaller than your bet size I’d run from here fast , I’ve been a member a long time I’ve deposited many times , today is my very last time ,ive had many longs breaks and now I remembered why lol the site is pure vile alongside 888 you get no fun no RTP no nothing . I’m writing this as there’s only betting reviews...... stay away my slot buddies fact......... RNG HAHAHA well the pathetic RNG needs to take a look at my RTP LOL I MEAN pull the other one you could say I’m a professional gambler as I play everyday without fail I’m a member of over 50 casinos and all I’m saying is my personal experience with betbright.if you don’t believe me try them yourself 👍..............re edited NOW EVERYBODY READ THERE REPLY TO ME AND THEN READ THE VERY NICE CHAP UNDERNEATH I REALLY DO FIND THIS VERY VERY CONTRADICTING .THERE ACTUALLY WRITING THERE THEY GIVE AWAY FREE BONUSES THEN LOW AN BEHOLD IT DOEST EXSIST AFTER THE POOR CHAP UNDERNEATH DEPOSITS 700£ IN 1 WEEK HAHAHA laughable at the very very highest level now I’ve watned you before I’ll do it again there’s thousands of better casinos betsites etc trust me these are at the very bottom end of the scale 2/10

7 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hi Ryan,

Many thanks for leaving this review.

We are sorry to read that you have not enjoyed playing in our online Casino. All games featured here are settled using a Random Number Generator (RNG), which ensures consistent fairness for all players, and that the outcome of each game played is independent. Certificates have been awarded for all games to validate this fairness, having been rigorously tested by an independent body, and these are all fully licensed by the UKGC.

How customers chose to play, will always influence the outcome for each user and as such, a win cannot always be guaranteed. In spite of this, we have numerous Casino promotions available, both on site and those sent by email, to regularly reward active players. The bonuses available will usually reflect the activity on your account, and are widely appreciated and enjoyed by our Casino customers.

Kind regards,

BetBright

Rated 2 out of 5 stars

Decent with quick pay outs and odds but…

Decent with quick pay outs and odds but they need to wait till 3pm every day before they process your withdrawal. The worst thing is how tight they are with free bets, 3 grand I bet this month and they think it's acceptable to offer me a £5 free bet .

2 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hello Sean,

Thank you for taking the time to share this feedback.

Our withdrawals are processed automatically each weekday at 3pm. By processing these at that time, we can ensure the majority of withdrawals requested are sent before the banks close. This helps contribute to an efficient turn around time for the clearing of withdrawn funds.

Free bets can be claimed in a number of different ways - via promotions found on site, promotions sent by email, or promotions found on social media platforms such as Twitter. Promotional free bet credits will then be dependent on specific criteria being met, which will always be outlined in the terms of the offer. Further to this, free bets can on occasion be issued by our Customer Support team, and this will be based on the full lifetime activity of the account and cannot always be guaranteed as available when requested.

Not having your account available, coupled with this being a public platform, prevents us from referencing any goodwill credits on your account, but if you contact our Customer Support team, we can always review this decision again.

Kind regards,

BetBright

Rated 5 out of 5 stars

Bright are a shining light.

I have only used Betbright a couple of times I love playing blackjack and occasionally have a punt on the horses. The blackjack platform loads extremely well and the graphics and all round playing experience is a delight. I have to say initially on the very first deposit I won and the withdrawal took some time to return to my account. Since then I have won and deposited and withdrawn via PayPal and I have to say they are very efficient.

Phone support are helpful but I believe they only operate till 10pm in a supportive role. I spoke to an adviser on the phone about a withdrawal and she told me it would be in my PayPal account by 3pm. That's pretty efficient I know Sky betting are leading the way in terms of getting withdrawals back quickly to customers but 6 hrs is pretty good.

So yes my advice deposit via PayPal you are nearly there Betbright but so far I have enjoyed my gaming experience with you.

1 February 2019
Unprompted review
BetBright logo

Reply from BetBright

Hi there Adrian,

Many thanks for leaving such a positive review!

We understand how important it is for our customers for withdrawals to be processed efficiently, and on time. By using PayPal or another e-wallet as the primary deposit method, you ensure your withdrawals will clear in the quickest possible time.

Our Customer Support desk is available from 8am until 10pm, 7 days a week. Any contacts received outside of these hours will always be handled as a priority first thing in the morning. In the future, with increased demand, we may expand on these opening hours. You are of course always welcome to contact our Support team, who will be happy to help with any query raised.

We hope we can continue to live up to your expectations, and that you continue to enjoy our services online.

Kind regards,

BetBright

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