Best Wig Outlet Reviews 

196
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I ordered TWO wigs- I received ONE empty wig box. When I called them they claimed that the weighed each box and directly called me a liar. Also claimed that they'd emailed me about the missing w... See more

Rated 1 out of 5 stars

Terrible customer service. When asked about shipping to an European country the dry reply was 'there's nothing we can do'. At least an explanation could be given. This sounded like whoever answere... See more

Rated 5 out of 5 stars

I had ordered a wig which when it arrived was too large and voluminous for my face and looked really fake but since it was on sale I thought the sale was final. Gave a review as requested and a very... See more

Company replied

Rated 5 out of 5 stars

I loved doing business with Best Wig Outlet. Their products are first-rate, their website makes it fast and easy to search for and find what you're looking for, and the ordering process is quick and u... See more

Company details

Written by the company

Find the best wigs at Best Wig Outlet. You'll find great prices on everything from wigs and hairpieces, to beauty accessories. Click to shop.


Contact info

2.2

Poor

TrustScore 2 out of 5

196 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(196)

11 reviews in the last 12 months

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Rated 4 out of 5 stars

Received my order and it was packed so…

Received my order and it was packed so nicely. However the color is darker than I prefer and would like to return it for something lighter in color and in a smaller size but, I don't know how to do that. Otherwise, the wig is beautiful, the ordering process was easy and I would definitely order from your company again.

6 February 2022
Unprompted review
Rated 5 out of 5 stars

No Complaints!

On time delivery and signature is required! In these tough times packages can not be left anywhere because they just grow legs. Wigs are repeat purchases but still awesome! Never had a problem with Best Wig outlet! 10 stars!

2 February 2022
Unprompted review
Rated 3 out of 5 stars

Not as pictured

The wig came in a timely manner. However it was NOT as the wig pictured. This is WAY shorter. No way can it be styled to even come close to looking like the picture. The wig does not come with an item number or a size. Not on the wig or the box or the packing slip. So I can only assume this is the wig I ordered. Very disappointed.

27 January 2022
Unprompted review
Rated 1 out of 5 stars

Don’t use

I ordered 2 hairpieces. Color is so far off I consider it false advertising. I ordered gray and one looks dark brown and the other light brown I would love to provide pictures but there isn’t a place on this site. I read elsewhere they get inferior product. Mine was discounted product so I couldn’t return if I wanted. Customer service said they would request return but “restocking “ is more expensive than product. Very upset as I’ve lost so much hair.

21 January 2022
Unprompted review
Rated 5 out of 5 stars

I love

I love, love my Jackson synthetic wig by Noriko in Maple Sugar R. The style is youthful but perfect even for this 70 year old woman! Everything about the appearance of this wig is natural; I receive sooo many compliments on “my hair” when I am out and about.

12 January 2022
Unprompted review
Rated 1 out of 5 stars

Color not as advertised

It was easy to order. I gave it one star because the color of the wig is not what was advertised. I ordered R10 | Chestnut - Rich Dark Brown with Coffee Brown highlights all over, but I received a wig that is more a golden brown.

5 January 2022
Unprompted review
Rated 1 out of 5 stars

Both wigs are "flat" while the other…

Both wigs are "flat" while the other THREE wigs are of the same style I have received and as pictured, have soft curls - these do not have soft curls. To exchange/return, I will be out postage fees as well as restocking fees for rotten/defective products. I do understand and have followed the rules, but this seems unreasonable to me. Needless to say, the women I have recommended your company will be notified of these policies. Due to this situation, I probably will not order additional wigs.

4 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Shipping was fast and the wig was of excellent quality; however, the color was not for me. That is when the excellent customer service came into play. I requested an exchange and received the confirmation email with easy-to-follow steps the SAME DAY. This is the opposite experience to some other online sites I have done business with.

12 December 2021
Unprompted review
Rated 5 out of 5 stars

Always check the RETURN policy!

I was satisfied when I placed my order with Best Wig Outlet. Just received my order. Unfortunately, this one was a “miss”. It was packaged seamlessly, and with care; just wasn’t a good look for me. I will be promptly returning to the post office, expecting a refund, minus a restocking fee, of course. But after calling their customer service I was informed that my only two options were an exchange or store credit. Disappointed!

11 December 2021
Unprompted review
Rated 5 out of 5 stars

Came early and very pretty might have…

Came early and very pretty might have to trim it up just a little bit it's a little full for my head but my husband loves it!
He thinks it looks very nice on me when you're not used to having hair and then all the sudden you do it kind of shocks me but he really loves it!!!

2 November 2021
Unprompted review

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