BESTSELLER.com Reviews 

Still waiting on a refund from an order I placed on 7th Dec (OL1200480912) for £71.45 for which I received no email confirmation and of course never showed up. Non existent customer service as it's impossible to make contact with anyone and after numerous emails and attempts on their ridiculous chat helpline I'm still waiting. I've now filed a report with PayPal which I'm hoping will resolve this but needless to say, I will never use this website to purchase anything again.

I made a big mistake to place an order with Jack & Jones which is a part of Bestseller! The products were supposed to be my Christmas gifts. On the 24th of December I received an email say my order was delivered, however I never received my shipment!
Since the 24th I sent them more than 20 emails and no response yet!
I had to go to the mall and purchase my gifts again.
it has been 14 days I am trying to talk to someone at bestseller and no contact in Canada! just an email! and no response from the email!
I'll wait another week then I have no choice to move forward with VISA complain to refund the charge! Cant believe this disrespectful manner! Never ever purchase anything from bestseller!
They ruined our holidays!

Same as other reviews here. Ordered 25/12. Received no email confirms or tracking but money was taken straight away. Chased twice via form and once via email and nothing back bar automated review. At all times of the day their website "chat" function is apparantly out of office hours. One of the worst customer services I've ever come across.

Ordered items 25.12.22… money taken via pay pal but no order confirmation apart from pay pal receipt…
Still not received goods 04.01.23 … no email… very concerned as spent £138 and now waiting for response… very bad customer service… you should not have to chase up a company for your purchases!!!

Only gave one star as cannot go any lower... absolutely horrendous experience. I ordered Jack and Jones 1st December, no confirmation email. Contacted the company a number of times to receive generic emails and 'they are looking in to it's. I finally receive an email this morning saying there was an error in processing my order! It cannot be replaced, they will not take take payment! Even though they already have and it will take 5 to 30 days to be refunded on to my card!. But they offered me a 15% voucher for the inconvenience. I am fuming, how can Jack and Jones allow this? I will be highlighting this anywhere I can

Two items ordered for Christmas 5th December. On 13th December, having received no tracking details, I emailed and received automated reply query number 3936811. Order number OL200456375. On 16 December Ann Elisabeth responded to an email to say delay was due to weather conditions. I emailed again 18 December..On 21 December Ilaf emailed to say parcel was on the way. I checked site and it said they would let me know when it was out for delivery. Having heard nothing, I checked tracking info each day until 23 December. Tracking number H0070A0007675748. It then suddenly said it had been delivered 10 December. I posted a review on trustpilot as the item has clearly not been delivered. More quickly than to emails, I got a reply saying they would email me. They did but only to state that the item was showing as delivered and to let them know if it has not. I replied with the information that I had definitely not received order and have again heard nothing. So no Christmas presents, £65 down and loads of wasted time. Avoid bestseller.com at all costs. Waste of time and money.
UPDATE: having emailed again to say order was not delivered, I received a form to fill in. I'm unable to edit the form on my computer so sent all the details in yet another email. Apparently, until I can fill in the form, they can't do anything else. Thank you, Bestseller.com. Useless company. Don't have the decency to send a form I can actually edit or send a printed form in a free return envelope. Will be contacting Martin Lewis.

OL1200312739
Ordered Christmas presents from Jack & Jones 27th November.
Got to 7th December and not even a confirmation email so I started to get anxious. I tried to email several time but just get the generic automated (your email is important to us) response emails. I have tried everything to get some answers but failed.
It’s is now 24th December and I’ve had to get extra gifts to replace the above order.
Shocking! How’s is this even allowed?

Shambles of a company. Broken website — can't track order... It isn't Evri, the delivery company for once that's causing the problem!

I can’t believe this is the real store for Jack & Jones ! Ordered 3 weeks ago and have not even received a tracking order yet alone any goods! Contacted so called customer support, all I have received is an automated reply saying they will be in contact…. Hasn’t happened. Feel like I might as well have taken my hard earned cash and thrown it straight in a drain as certainly not confident of ever seeing any goods. AVOID

Absolutely shockingly bad service. Still trying to get a refund after returning an item over 2 months ago for a Jack Jones purchase. First the original item was lost and then the replacement item took 3 weeks to arrive.
Still chasing a refund and being told it’s been processed. It hasn’t! WhatsApp messages not being replied to, beyond frustrating! This is without doubt the worst customer experience I’ve had. Avoid at all costs.

AVOID THIS COMPANY! Wish I had read these reviews first.
Ordered 2 coats beginning of November that went “missing” eventually arrived but poor quality so retuned 20th November. These have now also “gone missing” as Evri is stating they have not arrived at their Polish warehouse.
Last week I eventually received an email saying my refund had been successful. NO REFUND HAS BEEN MADE! No answer from customer service emails. Company “automated”chat is an absolute waste of time as doesn’t answer any questions or provide help!
This company needs reporting and closing down. I have reported via PAYPAL but will also be making an official complaint!!! 😡

Thank you for your reply BESTSELLER. Funny how it’s only on here and not to my countless emails that I send directly?
I have contacted PayPal and the case is now closed so you can refund. Please note, they also stated a case does not have to be closed to refund so please do not try and claim it’s their fault! No excuse, get this refunded ASAP.

Terrible Customer Service from this company.

Ordered 09.12.22 and received order confirmation although 12 days later I have not even had confirmation of despatch. So I contacted them after 8 days but did not receive a response and contacted them once again and still no response! Although they do helpfully send an automated reply claiming to get back to you within 8 days! Hello guys it is 2022 and 8 days for a reply are you serious this is appalling customer service! Please provide my order and or my money back ASAP.

Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but tracking says cannot locate parcel, cannot contact anyone at customer service c/m via phone, email or social media. Money has been taken from my account. I want refund but can’t get hold of anyone 😡😡😡😡

I ordered a dress from Only on 6th Dec and after having to write a number of emails and messages (chatbox, whatsapp), I finally have a reply saying my item is missing and that I will be getting a refund.
Absolutely terrible!

Unbelievably poor customer service. Ordered end of November, no update since. Have tried WhatsApp and email contact on 4 occasions with no response

Extremely bad support service, very slow response time to email (up to a week or two for an answer) and the orders get lost several times. After bothering them with several emails, you get an apology and some discount, and then you need to order everything from the beginning. If something was on discount, you lose that, and need to pay full price.

Ordered 2 items and returned them as per sellers instructions , took nearly 5 weeks for refund and had to get PayPal to intervene

I ordered from JACK & JONES which uses bestseller to ship items online. No idea why because they have horrendous customer service. No update on tracking information and ordered on 9th December. No reply to emails sent or WhatsApp messages. Even contact head office. Will never use any company that uses bestseller as a third party. I just want my parcel like everyone else or the courtesy for you to get in touch with your customers. More than happy to take our money. Disgusting.
UPDATE: Miraculously received my order today. Had response from customer service via email. No update since 9th December then miraculously updated after persistent complaining. I am happy I have received my parcel but will never use a company that ships through bestseller again.

my coat came in time for Christmas and my daughter likes it. customer service came back to me and gave tracking delivery is slow

I made an order at the beginning of November and have still not received my item.
Trying to get a through to customer services is impossible.
You simply have automated responses from chatbot or an email to say they have received your enquiry.

Then nothing.

I would recommend using the services of another company.
Save yourself the headache.

Update - I finally received a refund.
As my overall experience was poor I'll shop elsewhere