Bestcarfinder Reviews 

264
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

This is the second time I have used Best Car Finder . I was so pleased with the time and care my advisor had given me. Explaining the process, working hard to find a good deal to match my requirements... See more

Rated 5 out of 5 stars

Fantastic service from Sarah and the team!Once again, a great service by Best Car Finder. I dealt with Sarah and she is amazing! She was always there to help, making the whole process incredibly smoot... See more

Rated 5 out of 5 stars

Brilliant service from first contact to delivery. Dealt with Adam and he’s been a great help. Replies to emails really promptly, answers all queries put his way and delivered on everything he said... See more

Rated 4 out of 5 stars

Ordered a Yaris Cross in June 2022 from BCF based on reviews. Almost 12 months on and still no word on delivery. Initially told that COVID had upset the supply chain but is that really still the case... See more

Company details

  1. Leasing Service
  2. Car Dealer
  3. Car Finance and Loan Company
  4. Car Leasing Service
  5. Finance Broker
  6. Motor Vehicle Dealer

Written by the company

Established in 1997 as Alliance Asset Management, BestCarFinder is a leading provider of bespoke vehicle solutions and business services, working with fleets from 1 to 10,000. Independently owned, AAM Group has forged lasting relationships with every major vehicle manufacturer, leasing company, asset finance provider and vehicle rental company. Being part of AAM Group gives BestCarFinder greater buying power and in return allows us to offer bigger discounts to our customers. We're renowned for offering fantastic cheap car leasing offers all over the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(264)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best car Finder is the best car company

Best car Finder is the best car company ever, their service is so fantastic, I received my car within a shorter timeframe than promised, I didn’t expect that.. it came even earlier I am so happy. Alex Fry is so helpful I don’t normally write reviews but I will be doing a disservice if I did not write this review thank you so much I love my car!

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Great service and quick turnaround

This was my first time leasing and Alex Fry helped guide me through the process quickly and easily. He helped me understand the options available and was extremely responsive with any queries that I had. The car came very quickly given the current issues with worldwide delivery and the car was delivered on time and in great condition, fully charged. Would heartily recommend to others.

30 August 2022
Unprompted review
Rated 5 out of 5 stars

Kevin was extremely helpful and…

Kevin was extremely helpful and friendly from start to finish, answered every question I had and always responded quickly, excited to now get my new car! Thanks again Kevin! :)

7 August 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant First Lease Experience

I ordered my car at the end of last year, there were a few unexpected delays from the original delivery date but Russell always kept me informed throughout the whole process. Russell replied to any of my messages or questions extremely quickly and helped me understand leasing as this was my first time.

I can’t credit Russell enough for his help - thank you for making this such a smooth process! And the car was even better than I expected!

4 August 2022
Unprompted review
Rated 4 out of 5 stars

Good experience overall

The team at Bestcarfinder were very helpful and professional, and the process from initial inquiry to delivery was efficient. The team I dealt with were good at keeping me updated on the status of the order (despite some beyond-their-control delays due to chip-shortages etc) and were very responsive.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Adam and team at BCF.

From start to finish Adam Bensaud and his colleagues were very polite and informative. Excellent communication and very efficient. Done us proud in sourcing the correct car, looking forward to receiving the car at the promised time. Many thanks again Adam and his team at Bestcarfinder. We would be more than happy to recommend this company.

28 July 2022
Unprompted review
Rated 1 out of 5 stars

Reneged on agreed deal

I placed an order for a BMW in October 2021. Deal all agreed, and order fee placed. Due for delivery in Summer 2022.

Summer comes around and they tell me the car is ready, but the deal is no longer available. It will be another ~£80 per month, and if I agree to that the car can be delivered in a week or two. Or I can cancel.

Absolutely shocking service. Reneging on an agreed deal, wanting more money per month (and no doubt higher commission for them). Cancelled and got the admin fee back but now I'm left scrambling for a new car.

Avoid them. No guarantee they'll stick to what was agreed

23 July 2022
Unprompted review
Bestcarfinder logo

Reply from Bestcarfinder

Good morning Paul.

We are sorry to hear you have been unhappy with our service on this occassion, and we would welcome the opportunity to restore your faith in our company. As I am sure you are aware, the automotive industry has been seriously impacted with regards to manufacturing lead and delivery times, which is totally out of our control. Due to these delays, this has occassionally resulted in the deal no longer being available, which is what occurred with your order. We take these matters very seriously, and we are disappointed that we were not able to find a better resolution for you. We hope you have managed to secure a new car, but if we can be of any further assistance then please do not hesitate to contact us on 01480223067.

Rated 5 out of 5 stars

Best way to find a car

Found all dealings with Bestcarfinder friendly and professional, all enquiries answered promptly. Made the process a pleasure rather than a chore.

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Best Agent

I wanted to say a massive thank you to Adam, who’s been patient and accomodating with all my enquiries.. Im 100 percent satisfied on how he deal things for me to be able to get my dream car. love how he communicates well and at the same time made a great impact with my decicion as a buyer. I absolutely appreciate his hard work. 😊 -G

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Received very good service from my…

Received very good service from my initial enquiry to finally completing my order and having my vehicle delivered. Worked hard to find the vehicle I wanted and to my to my specifications. Many thanks to Leigh, who gave very attentive service throughout.

14 July 2022
Unprompted review

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