Best Buy Automotive Equipment Reviews 

2,245
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a truly great experience with this company. Clients frequently praise the dedicated staff members for being exceptionally helpful, patient, knowledgeable, and polite throughout the entire purchasing experience. Consumers also deeply appreciate the consistently top-notch customer service and the remarkable ease of finding the exact equipment required for their professional automotive shops. However, some customers also noted occasional difficulties regarding delayed deliveries, product clearance issues, and unsatisfactory staff communication during their orders. A few reviewers mentioned feeling unsupported when trying to resolve technical problems or waiting for missing equipment components to arrive safely at their local shops.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, product... See more

Product

Reviewers mention positive feedback about product, noting that items are just as described and work exactly... See more

Customer service

Clients share positive opinions on customer service, highlighting fast and courteous support that effectively... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast follow-ups, efficient... See more

User experience

Users describe satisfaction with the buying process, highlighting how easy and hassle-free it is to purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having moved into a new shop, changing to an LLC and all the chaos that involves, getting much-needed equipment to service vehicles was next to nonexistent. Best Buy Equipment worked with me to... See more

Rated 5 out of 5 stars

We have purchased several items from Best Buy Auto Equip for our shops and Cosmo has always taken care of us. Always easy going and knowledgeable making sure I get the equipment that fits my needs.

Rated 5 out of 5 stars

Customer service was excellent! Representative directed me to a better prouduct they sold for my needs. Very friendly service and listened to my needs to match me up with the correct product I needed.... See more

Rated 5 out of 5 stars

Great customer service! Price was best I found anywhere, in fact I thought at first it was a scam, but after talking to a representative that I could easily understand I was no longer concerned!



Company details

  1. Car Accessories Store

Written by the company

Best Buy Automotive Equipment has been in business since 1987 years with over 80 years of combined staff experience. Offering expert advice, great prices, quick financing, product delivery and installation, we make it easy to equip your shop the exact way you want it!

Best Buy Automotive Equipment is a Professional Auto Equipment Company

Written by the company

Our Goal Has Always Been to Sell Quality Products at Competitive Prices
Best Buy Automotive Equipment is one of the largest automotive repair equipment dealers in the U.S. We stock thousands of items at our warehouses It is the volume of business we do that allows us to bring you both the best prices and quality products. Best Buy Automotive Equipment's #1 concern is taking care of you the customer. We are fully staffed with a technical support team to assist you with any questions or service related issues you have and if we don't know the answer we'll find it for you. Our warehouses have Show rooms for you to check out our equipment as well as fully stocked parts rooms for service after the sell.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,245)

334 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service! Price was best I found anywhere, in fact I thought at first it was a scam, but after talking to a representative that I could easily understand I was no longer concerned!

3 June 2026
Rated 5 out of 5 stars

Called

Called , very cool sales person , told me every thing about item , shipping , cost ,and araingment of delivery , type of truck , time , phone call , very very happy , great driver , hassle free ,clean truck , very happy with service and product , thank you for being a quality company .....

1 May 2026
Rated 5 out of 5 stars

I called to do a local pickup

I called to do a local pickup. Cosmo was great, super helpful and easy to work with on this purchase. I know the pickup process will be excellent as well based on past experience buying from Best Buy AE.

29 May 2026
Rated 5 out of 5 stars

Great service

Great service. The representative that helped me was knowledgeable with the equipment and understood my needs and help me purchase the right lift for my needs. Highly recommended!!

27 May 2026
Rated 5 out of 5 stars

I like to deal with honest people…

I like to deal with honest people Anthony seems outright straight person if I have any problems in the future I can rely on him I have his direct line and he helped me order the tire machine and balancer with no problem and I appreciate that.

21 May 2026
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent! Representative directed me to a better prouduct they sold for my needs. Very friendly service and listened to my needs to match me up with the correct product I needed. Most places would try to upsell to something more expensive! Not in this case. I will be a return shopper for sure!

18 May 2026
Rated 5 out of 5 stars

Anthony is the best

Anthony is the best! He was very helpful. He answered a ton of questions about the 2 lifts I was looking at and was very patient with all my phone calls. I will not shop anywhere else. I’ll be buying a 4 post and another 2 post soon.

15 May 2026
Rated 5 out of 5 stars

Great phone customer service

Although the price unexpectedly went up, the overall transaction was great. Your customer service guy, Max, was excellent and saved us money any way that he could. He was fast and efficient! Very good!

15 May 2026

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