Best Buy Reviews 

I placed an online order with Best Buy and the package
was delivered to the wrong address and signed by a
person who does not work at my location. The FedEx
proof of delivery confirmed the wrong signature.
Best Buy refused to issue a refund and only offered
to resend the item — with the same carrier that
already made the error twice, including a previous
incident where a laptop was left outside unattended.

I had to open a PayPal dispute, which was initially
denied because Best Buy provided a tracking number
showing "delivered." PayPal later found that Best Buy
provided an invalid tracking number. I am still
waiting for resolution.

Be very careful with Best Buy online orders. If
something goes wrong with delivery, they will not
take responsibility. Keep all your evidence.

I just started a new job where I had to have specific specifications for a laptop and really didn't know what I needed or what I was looking for specifically, the gentleman that helped me I gave him exactly what I needed and he helped me find the perfect laptop and I even got it at a really good deal I saved like $330. I'm really pleased with the customer service I received at the Bluebonnet in Baton Rouge Louisiana Best buy.

I called Best Buy to schedule service for an LG washing machine that I purchased there. Everything is AI driven. I finally got to a service representative and had to pay upfront for just a diagnostic evaluation. Fine. On the day of the scheduled service I got a window of 2 pm to 6 pm. I checked the website and it said the technician would be there at 2:25pm. I got a call around 1:15 pm stating that the technician was at my house. I stated that he wasn’t expected until 2:25 pm and that I was on my way home. I arrived home ten minutes before two and found a card stating they arrived at 1:15, more than an hour ahead of schedule and that they rescheduled for five days later. I immediately called and explained the service was expected around 2:25pm. Getting nowhere I cancelled my appointment and demanded a refund for my payment and told them I would go elsewhere. I would not recommend their geek squad service. You are expected to hang around all day regardless of your scheduled time.

What a nightmare, an absolute total nightmare. Bought a washer/dryer unit. Then the unit didn't work at all. A technician came the next day and confirmed it - but it's gonna take a month to replace. A month without a washer and dryer???? 30+ customer service interactions via online chat and phone to handle the return. I'm not kidding, it took a whole day.
A few weeks later, I get a notice that I have a new payment due on my Best Buy credit card. You guessed it - it's for the phantom washer and dryer we returned. The return shows up on the card, but not the $300 interest charge. Interest for an appliance we don't have, that never worked to begin with.

bestbuy d0t c0m are criminals. I've never made a purchase with them, yet today they fraudulently charged my business debit card £671.23. Unfortunately for bestbuy d0t C0M it was a PayPal debit card, PayPal refunded me instantly. Card cancelled and new one coming in the post. Make no mistake bestbuy.com are scum bag fraudsters. Do not interact with their website.

Purchased a stove online for delivery. Two week wait. The item arrived and the entire side of the unit was caved in. The box was fine, so you have to wonder how that happened. I called support (offshore center) and was told it would be another two weeks, so I cancelled the order at that time. Since she ignored my request, i went online to cancel the order again. A week passes and I am finally credited with a portion of my original charges, requiring another call to their substandard call center. I'm told that I didn't cancel the entire order, hence the difference in refund. I will never order from bestbuy again.

Awful and ridiculous.

Wiring and concealment services were cancelled 5 times.

No management oversight?!

I purchased a brand new Sonos Beam (Gen 2) from bestbuy.com and it arrived with the seal already broken. I took pictures of everything and opened the box and it has minor scratches and obviously looks like someone already had used it before. I reached out to bestbuy customer service and it was terrible. They were not going to do anything on their end. All they told me was to get it refunded or go to best buy store to get it resolved. Why do I have to be responsible and go through all this headache? They should come back to pick it up from my home if anything. Never buy from bestbuy they will just trick you and give you open box items that looks new.

There was an issue with the chat on their website. I called the complaints department to report it, the agent was rude and went silent forcing me to end the call.

I called to report that interaction and ask the manager to listen to that call, I was told the manager refused my call, refused to give her name and she relayed random dismissive unrelated information to be.

The call got progressively worst, a custoemr service rep is not going to be respectful if their managers acts this way.

After being told that I was escalating and reporting her to head office, Alexandra gave me a condescending hostile, defensive call. Truly disgusting person, and I could've done without speaking to her.

She even tried to tell me that my complaint is for a different department, like come on.

Conversations with store personnel give you hope you can return to settle your business, except when you do that, unexpected charges pop up (large TV return). I'm not a new customer with no history of prior sales. Several wasted trips. Even TV sales resisted an exchange of ideas for a better choice of model (?). Didn't feel like they valued my business. Maybe it varies by store.

I now understand why I was treated so poorly, paid 170.00 approx for home service call, never showed, never called, reset for 2 days later, day before received 3 calls from 800 numbers, explained what happened, also BB office was eager to cancel, seemed like office and installer, were friends covering for each other, saying they tried to call ans no answer, I am positive no calls tried. Seemed like they enjoyed playing mind games, with no real desire to solve problem, tried to make me the fall guy. Now I must wait 7-10 days for refund, they have for 5 days! local manager called will c/b in AM trying to solve, seems like 3rd party intefernce, not sure?

They used to be great. Now, the website goes into a loop never getting you to the Geek Squad scheduling page you need unless you choose an option about what's wrong with your computer, and there's no "other" option, so you have to lie to get service.

None of the store numbers actually go to a store. They go to an AI that doesn't understand that someone can't remote into your computer if it doesn't load.

If you get to a living person, they are across the world, not in the store. They're cool, but they aren't local (important if you need info about accessibility of the store, about a discussion you had with someone, and I assume hiring inquiries).

Trying to get my computer fixed, I'm made to feel bad about buying something that wasn't an Apple product. My dad was talked into buying an Apple product he doesn't like and would have preferred a more affordable Windows product he came into the store for. I've heard others also being pressured into buying Apple products when seeking specific Windows computers.

Logan at the Brainerd Best Buy was amazing we had a install for a GPS navigation system in a 2002 Camry and he was able to take the item that we needed and sauter it together and attached it to the device at no additional charge and just charged us for the part. He was very knowledgeable pleasant and professional.

I ordered a dryer from BestBuy. When they came out they noticed that my gas line had not been installed with a shut off valve. I didn't know what that was but my builder didn't put one on. They told me to get this installed and to call back and they would come help. ( I wish they would have checked before I came if there was a shut-off valve installed). I got the shut off valve installed and called them back. They scheduled again. The day of delivery (I've opened my calendar waiting at home) they tell me they can't come because installing a dryer to a gas line requires a different team. (not my problem) I rescheduled. Then I had a personal family matter out of town and had to reschedule with them which they kindly did. The morning of the deliver (i've opened my schedule waiting at home) they told me again that they could not come because they needed a special team for a gas line. (still not my problem and should have been in my order) This happened again and I told them not to come back. I had to get my own plumber to install the appliance and waiting on that estimate next week sometime. It was too many people handling the case, so much confusion with them...it was a terrible experience. They could have redeemed themselves by telling me someone would come tonight to install. (might be after hours....pay them overtime). Customer Service matters!!! BestBuy.....I'm still open to you installing tonight!!!!!

ALEX IS AMAZING. My husband and I went in looking for a specific gaming laptop, much less than we ended up spending. Alex put us onto the Alienware which we were absolutely THRILLED about tbh. I needed a laptop for school and gaming, my husband was wanting an upgrade for his PC. Alex was super knowledgeable and helped us apply for the best buy card, was extremely patient and all in all a fun vibe. Thank you so much for all of the help you provided us, very happy with our purchase!

I called Best Buy with a simple question about product availability that should have taken less than 30 seconds to answer. Instead of being connected directly to the store, I had to go through an AI system and then a remote representative, which turned a quick question into a five-minute ordeal. Sometimes customers just need someone at the local store to pick up the phone and provide a straightforward answer. The process was frustrating and unnecessarily complicated.

I purchased an LG TurboSteam electric dryer (model DLEX6700B) from Best Buy, along with the matching dryer cord and Best Buy’s own delivery and installation service. What followed was a frustrating chain of errors that Best Buy ultimately refused to take responsibility for.

The installer wired the dryer incorrectly. This is a newer model where the specific wire connections matter, and the technician simply didn’t follow the included instructions. When the dryer wouldn’t power on, instead of rechecking his own work, the installer told me the problem was with my home’s circuit breaker and instructed me to call an electrician.

So I did — and paid $125 out of pocket. The electrician took one look and confirmed the dryer had been installed incorrectly by Best Buy. It was a quick fix that never should have required an outside professional. In his words, the call-out was money I shouldn’t have had to spend.

I contacted Best Buy expecting them to make this right. To their credit, the agent acknowledged the installation was done incorrectly. But the company refused to reimburse the $125 I spent correcting their own mistake, and declined even a $125 store credit as a goodwill gesture — repeatedly hiding behind “policy.” The only thing offered was to send a team to redo work that had already been fixed.

The math here is simple: Best Buy’s error cost me $125 and hours of my time, and when given a clear, low-cost chance to make it right, they chose not to. I was about to purchase a refrigerator from them for the same home — that sale, and any future ones, will go elsewhere. I would not recommend Best Buy’s appliance installation service.

I have always considered Best Buy a good company when it comes to purchasing products, but my experience trying to get help with an order issue has been extremely disappointing.

I called customer service twice. Both times, I was greeted by an AI-driven systems that made it nearly impossible to reach a human representative. After repeatedly navigating prompts and objections, I was finally transferred to someone who was supposedly a customer service agent, but it still sounded like another bot.

The issue is simple: I ordered a package that was being shipped to an address where I would only be staying for a short period of time. Best Buy shipped the order later than expected, causing delivery problems, and I have been unable to get meaningful assistance from anyone.

What has been most frustrating is not the shipping delay itself, but the complete lack of accessible customer support. When something goes wrong, customers need a straightforward way to speak with a real person and resolve the issue. Unfortunately, that was not my experience.

Best Buy is easy to do business with when everything goes according to plan. When you need help with a problem or return, the experience can be entirely different.

I orderd a Lenovo Legion pro 5 on Sale.They cancelt my Order after three days for No valid reason. The Money was ready at my Credit-card but they dont shipped IT.I never got a Tracking Number. After three days i got the information that the Item cant be shipped to my Location. I didnt got the Chance to say: yeah OK send IT to a Store...
They cancelt IT, sold the Item and after 1hour at the Phone the only answer i got was: sry WE cant so Something for you ... But of your want you can buy the Item for full price ... No Discount noch nothing

It wasnt my fault ... I dont get IT.
Where is the famous American customer Service?

Thx best buy so now i am flying Back to Germany, without a Birthday present for me. Never i will try to buy Something from you again in my life.

Why am I not allowed to add a pic? Lame TP!
Not wasting anymore time here.
Dont use bestbuys refurbished 3rd party sellers.
Total scammers.
Listing as exellent condition with scratched screen and other cosmetic defects and depleted battery...
Im pissed!